Floor Street Reviews 

1,500
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,500)

828 reviews in the last 12 months

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Rated 5 out of 5 stars

Sean was great

Sean was great. I use WhatsApp to contact and they called me back within a minute. Luckily they had my floor in stock and I can collect within the next 2 days. That’s what I call service! Great price too.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

We recently purchased the Buri and Popcorn

We recently purchased the Buri and Popcorn vinyl panels, and we couldn't be happier with the experience. Davinder was extremely professional, knowledgeable, and helpful throughout the entire process.
From our initial inquiry to the final purchase, communication was smooth, prompt, and hassle-free. Davinder took the time to answer all our questions, provided excellent product guidance, and ensured everything was handled efficiently.
We truly appreciated Davinder's friendly attitude, attention to detail, and commitment to making the transaction seamless.
We highly recommend Davinder to anyone looking for outstanding service and a smooth purchasing experience. Thank you for all your help!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

After some confusion on our part with selecting the ideal flooring, Sean came to the rescue and sorted everything out. Prompt and friendly customer service which would instantly make me recommend floorstreet to anyone.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Sean is a credit to the company

I messaged Floor street after 6pm, thinking they were closed and would get back to me the following day, although Sean got back to me straight away and helped us with what we would need for the order. We are total novices so had no clue! He was fair, quick at responding and very helpful. We placed an order straight away. The flooring market seems to be saturated and we had no idea who to buy from, so glad I contact Sean at Floor street after 6pm- thank you!!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Sean highly enough

I cannot recommend Sean highly enough! He was absolutely brilliant from start to finish with my order. I’ll admit I was incredibly indecisive, but Sean was so patient with me throughout the entire process. He truly listened to what I needed, went above and beyond to meet my requirements, and took the time to answer every single question and concern I had. We got there in the end, and it’s all thanks to his fantastic customer service. I am really happy with the experience and cannot wait to receive my flooring! Thank you, Sean!

June 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Sean was extremely helpful

Sean was extremely helpful, he helped us order our flooring over the weekend in a short space of time. The flooring from Floor Street is excellent quality!

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I spoke to Sean at Floor Street. He was incredibly helpful and a credit to the company. I will definitely be a returning customer!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

I discussed flooring via whats app

I discussed flooring via whats app with Sean. He answered all my many questions promptly. Helped me work out the correct measurements and amounts needed. Also re underlay and beading . .I gave wrong house number .that was promptly corrected on the invoice .

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great staff and great floors

Davinder has been extremely helpful from start to finish - this is my second experience with Floor Street and once again I’ve been really happy with all the communication and help ordering my floor. Can’t wait to get it installed now.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Davinder

Excellent service from Davinder.
Great communication throughout the ordering process even trying to source an unusual option when I couldn’t find it on the site.
Overall, very happy with the whole experience

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Davinder

I have followed Floor street on Insta for years. I got samples from at least 5 other online retailers and this was the only company who called me to arrange the flooring and fitting, this extra service from Davinder swayed me and I’ve ordered the dessert herringbone for the entire down stairs of our house 😀

Super happy with my purchase and the service from Davinder he priced up floors, stair runners everything I asked until we found what we wanted- so thank you!

June 12, 2026
Unprompted review
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