FloorsUnlimited.com 

These guys deliver! Team behind the brand follow through and have the experience and track record in the business and industry that makes the difference.

Marc was exceptionally helpful. I was looking for a specific type of flooring. Even though my order would be relatively small, he spent a great deal of time helping me locate the flooring I needed. Excellent customer service!!!

A truly great online shopping experience. Quick responses to questions and fast turn around on delivery. Oh and my floors are BEAUTIFUL !!

Excellent Service And Pricing
Had exactly what I wanted

We looked all over and were so happy to place our order with Flooring Unlimited. They had the best price and were readily available to answer our questions via telephone.

Ordered 6 boxes of vinyl plank flooring on Friday, November 30, 2018 for a small
Home renovation project. My husband is a professional general contractor who thought the shipping cost was outrageous, but that the price of the flooring was good.

Received an email on Tuesday, December 4th that my order was cancelled with no explanation. Checked with the bank and my credit card had been charged for the order. Emailed the company asking why the order had been cancelled and when I could expect a refund. Received an email response within an hour saying they no longer process orders less than 10 boxes.

If that it the policy, then why let the order go through and charge my card? I don't remember seeing a minimum order policy on their website which is pretty clunky and difficult to navigate. Websites are sophisticated enough to automaticallt refuse an order if it doesn't meet the minimum, so this feels really unprofessional and shady.

I see in other reviews that a representative positively bristled when the company was referred to as shady, however these business practices can't be referred to as anything else.

I was told that the "hold" on my card which was actually a processed charge, not a hold, will be released in 24-48 hours. We'll see, but I can't help but feel anxious that the refund process will be difficult.

What a waste of time selecting product and placing the order. Very disappointed with the company and service.

UPDATE:
The company's reply is a perfect example of how shady they are. We did not have a phone call as they state. They informed me of the cancellation via email. All they want to do is prove the customer wrong and cast aspersions. What kind of company calls a customer an "overzealous" reviewer? Get your facts, and your grammar, straight, Floors Unlimited.


FloorsUnlimited.com
HI SAMANTHA KNIGHT,

Dear Customer,
This order was canceled and refunded as we are no longer processing orders under 10 boxes. The card hold is released 24-48 hours.
These orders end up receiving to much damage.
Thanks,

Regards,
Customer service

2nd UPDATE:
If this company spent as much time improving their website and updating their policies as they do fighting with reviewers, they'd probably get better reviews.

I never received a phone call from Floors Unlimited as they state in their reply and would be happy to furnish my phone records to prove it.

Additionally, despite the posting of the refund transaction, I have not yet been refunded. I'm sure they'll blame that on the bank and standard refund procedures, but it is incorrect to say that I've been refunded when I haven't. It would be more accurate to say that a refund has been issued. Again, I was never informed of the order cancellation or refund by phone.

Their assertion that their website isn't clunky and difficult to navigate because I was able to check out shows that the company is only interested in the argument, completely avoiding the fact that I was able to check out with an order that didn't meet their unstated minimum policy requirement. Just because I was able to check out doesn't mean that their website is user friendly.

The company also stated that they had made the right decision by not filling my order because if the product had arrived damaged, I would potentially be an upset customer. Who wouldn't be upset to receive damaged material? Was the order not filled because of some sort of arbitrary discrimination or because they have a minimum order policy? Hard to tell by the way they are desperately trying to convince me (and anyone reading this review) that they are in the right and I am in the wrong.

All you're doing, Floors Unlimited, is further publically tarnishing your reputation and showcasing horrific customer service by continuing to argue with an already displeased customer. Pay attention, people. This is the kind of service you'll get if you work with this company. They definitely don't subscribe to the customer is always right philosophy. They just want to brawl.

Need ten star for their service! I will come again. Thank you so much.

Its always a great pleasure to be here, the bud quality is super nice, Good staff and customer service always. I would recommend.

I am very happy because your service quality is very good.

Bought 14 pails of wood floor glue from them, and the promised delivery time was 3-5 business days. It did not come until about 2 weeks later when the rep kept on saying the products are at the destination terminal. I only purchased because the rep promised on time delivery.

After reaching out multiple times, and them only replying when they feel like it, in regards to delivery, the rep offered to give full refund so I can take my money back and go elsewhere. I was feeling good about this company at that time. But after over a month since the promised "refund" and nothing has happened. The glue even has been delivered back to them. Will be calling credit card company to get my money back...stay away from these shady people

Edit:
Glue was purchased 6/19, rep promised ship out within 24 hours, and delivery within 3-5 business days.
No product as of 6/27 kept on saying it will be delivered soon.
Seller promised refund 6/29
Pallets gets delivered 7/5 even though it's supposedly cancelled.
Seller blames us for "accepting" the shipment when it should have been diverted/held at terminal (delivery is to a warehouse that have multiple shipment going in and out on a daily basis)
Pallet finally gets picked up 7/12, but still no refund.

Take what you will from this experience, but I'd never let my customer wait that long when it's something I did wrong on my end.

Spent over $12,000 on flooring and was very nervous. Spoke with their live chat and decided to pull the trigger. So, so happy I did. Just received floors and no issues. Floor actually showed up a day early. Only advise I can give is that shipping did take about 9 days but we were told it could take 10 days, so if you are in a hurry then this might not be the company for you. Oh, one thing I thought was unique is that when I was chatting with their representative, I jokingly asked for a better price and they actually took off another 5%.

Floors Unlimited was easy to work with and offered the best price in town. They shipped my flooring to a nearby warehouse where it was easy to retrieve because a big delivery truck doesn’t fit on my narrow lane. And when one box was damaged by the shipping company, Floors Unlimited immediatley offered to refund the price of the box or ship me a new one UPS. They were really helpful. I’ll use them again!

I normally don't write reviews like this even when I receive terrible service I figure people have bad days. But in this case I feel it necessary to share my experience in hopes to save people some grief. I am a flooring installation contractor and ordered qu cork flooring from their site. The product page said in stock and just to be extra careful I decided to call to check and make sure they had enough in stock. You get an answering machine that says they'll call you back in 2 hours (which they don't) so I wrote them an email, which they responded to after 1 day. They said it was in stock. So I proceeded with the order. They charged my credit card and said it'll be shipped out and I could expect it in 4-8 days. 10 days pass and no flooring. Called to get an order update got the same we'll call you back in 2 hours answering machine. Never got any calls returned despite leaving multiple messages. Finally someone emails me back saying the product is out of stock. They lied and said they told us it was out of stock, which is incorrect cause they charged my card after saying it was in stock. Now I have an upset client due to this company's lies and negligence and instead of assisting me in maybe finding a similar product (my mistake for trying to still do business with them) they blame me for not getting the out of stock message. Their rep Marc is a total jerk who doesn't care about the company he works for.

so far so good. use this outfit for my last 3 orders.

I feel like most negative reviews you have to take with a grain of salt because people's emotions are different. I'm begging you DO NOT take this with a grain of salt, do not every do business with this place, ever. I placed an order online yesterday for 550 sq ft of solid hardwood flooring. There was a 'Coupon' section which listed a 5% off on the brand I was ordering. There was an 'alert' at the bottom of the screen saying I could claim an additional 5% off. I can't describe how excited I was to be saving around $240. All was well in the world, until today. I received an email simply stating "the coupon you received was expired. You can either pay the difference or I will have to cancel your order". I thought crap, I don't remember seeing any dates on the coupon, I was excited at the time, shoot me. I responded via email, "I'm so sorry about that, I truly didn't notice the date. Is there any chance you could still honor it?"...3 minutes later I receive a cancelled order notice. I though great, I'll give them a call and see what they say. I explained to the rep. the situation and in an extremely rude and condescending way they said "the expiration date is clearly visible, I really don't understand how you could not see it, I mean, it's right there". I was speechless. I explained I didn't see it and that I was sorry. I assumed that their website worked like every other website in that if a coupon code was not valid it would not be accepted in your cart. I hung up because he continued to be rude. I got on their web page and chatted with a live agent, thinking maybe I just got someone having a bad day. Nope, this agent also made fun of me and when I said leaving those expired coupons on the website and not having the logic in the 'cart' reject them was deceiving. Their response, "Deceiving? Really, how on earth did we deceive you?" I'm telling you, no matter how good the price looks, for the sake of just not being good people please do not give this company your money. There are thousands of flooring companies out there who know how to treat other human beings.

Everyone should try this company, Floors Unlimited. They are a trust worthy company, Couldn't ask for more.

Very good experience with this company. Everything arrived in good condition and on time. No issues with the quality of the flooring.

60 boxes of maple engineered with 6 pieces of molding were delivered just after a day of rain ended. I noticed that the boxes were only partially wrapped in plastic leaving some of the ends of the boxes exposed to the elements. this led to wet ends possibly damaging the products. In opening 13 boxes, so far I've only picked up on some factory defects on the flooring. Such as impressions in the surface that a chip of wood would make, and several pieces that have filled, very noticeable, cracks in the surface that I cannot use. I will return any and all unacceptable pieces at the end of my project, which will take some time to complete. Otherwise, the maple flooring looks great. Thans, DAN

Transaction concluded quickly and price was great. Guidelines related to delivery process were explained to me with great detail. Very much appreciated.