While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered for a product from them had to pay in USD. When the product arrived it was completely different. Different brand altogether. Nothing like the one I ordered. I emailed for a return and refund... See more

Rated 1 out of 5 stars

Horrible cheap quality. Sized a full size under standard American sizing. Company keeps stonewalling me on return. Beyond terrible customer service. Please go to Marshalls or TJ Maxx but whatever you... See more

Rated 3 out of 5 stars

I am satisfied with service received from florcoo on line store. Communication from order to delivery was prompt and very efficient. The parcel was delivered within the time period / date provided to... See more

Rated 1 out of 5 stars

Oh, I wish I had seen these reviews before I ordered from Florcoo. Yikes- terrible quality! In process of returning now, we’ll see how it goes, but the clothes are crap and it took me forever to retur... See more

1.4

Bad

TrustScore 1.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(84)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Save yourself the hassle and do not…

Save yourself the hassle and do not order from this company. I used the size chart and ordered a 2XL when I typically wear a size 12-14, or large/extra large. The shorts arrived and didn’t look like what I ordered and were too small. I emailed the company and all they would offer is 20% off a future purchase. Hmmm.....really? There are a lot of choices for online shopping these days and this is the worst customer service I’ve gotten from any online company. Save yourself the time and hassle and order somewhere else.

October 7, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site. Agree with other customers - I’d give it zero stars if I could. Clothing looks nothing like the images on the website. No way to recover your money because sending the goods back will cost you more than what you will get back, absolute waste of time, money and energy. Feel bad even putting it in the donation bin, so off into the trash they go!

October 7, 2020
Unprompted review
Rated 1 out of 5 stars

As all of the other reviews said- terrible!

As all of the other reviews said, this company is the WORST. Looking back there are signs to show this company is a scam, all the product reviews are fake I now realize. The quality of clothing is the cheapest I've ever seen. After going back and forth several times with them I got their return address and want to ship my items back, but don't even know if it is worth it. I am furious I spent as much as I did, knowing I will not receive a refund.

October 6, 2020
Unprompted review
Rated 1 out of 5 stars

Customer pays for their mistakes.

Do not buy from this company. I bought 3 pairs of the same shorts in 3 different colors all size medium. 2 pairs were the same size and one was much smaller. I sent the company pictures of the 3 pairs lined up together and pictures of the bags they came in with their labels on each bag showing they were all labeled as mediums. I asked to exchange them and was told to think it over because shipping them back would be expensive. They said they could only give me a 30% refund or I could ship them back at my expense. Shipping them back would cost me more than I paid for all 3 pairs. The company stopped communicating with me and I did not receive a 30% refund.

September 28, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY

There is no way the reviews on their website are real, the clothes are horrible. Everytime I add a review, it is removed. I ordered several shirts and a sweater and the quality is BAD. The shirts look comfy on the website but they feel like a cheap Halloween costume. The stripes on one of the shirts didn't even match up on the back. I e-mailed customer service and this was my reply : Dear customer We did send your order according the items you chose , the items are our best selling style, and we make sure it is the same style as model. For online shopping, there must be the size or display problem, but strongly suggest wear again and if fit not bad, I am sure you are charming in your style~ Best regards, Florcoo.com
DON'T WASTE YOUR MONEY

September 21, 2020
Unprompted review
Rated 1 out of 5 stars

The experience I had with them is…

The experience I had with them is terrible. Lucky if you manage to get a refund for your items. They make you pay shipment and custom's fees to China and they tell you that most likely the items will get lost in the mail. The clothing doesn't fit properly even if it is your size, is poorly made and they do not respond to your inquiries. Please DO NOT order from this website. Now they are flooding Instagram and Facebook with these sites that are from China are are scams. If I could give this website less than one star, I would.

September 21, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service experience! I purchased a pair of shorts as a gift…

I purchased a pair of shorts as a gift for my granddaughter. Turned out they were too small and I emailed Florcoo asking for return instructions. They asked me to take a photo of the shorts in the package as I received it and a picture of the package it arrive in. I did as instructed and this is what I received from them 2 days ago:

Hello dear customer
We can return the goods , but international logistics fees have increased and it will take a long time. If the express is lost midway, we have not received it and will not refund the money
And if the customer wants to return the product for subjective reasons, the customer needs to bear the freight and customs clearance costs incurred by the return.
In order to offer a good shopping experience, we can offer 15% no limit coupon code for your next purchase , do you think is it okay ?

Best regards,
Florcoo.com

Thank you - NO - I do not need any additional hustle in today's COVID-19

September 20, 2020
Unprompted review
Rated 1 out of 5 stars

What a CRAPPY company

What a CRAPPY company this is Do NOT BUY ANYTHING FROM THIS COMPANY. They make returns almost impossible. The prosuct product is NOT WHAT YOU SEE!!!!! BUYER BEWARE!

September 18, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

FLORCOO IS THE WORST!!!!

I do not usually take the time to write reviews. However in order to spare even one other person the nightmare of dealing with this company, I opted to review Florcoo.com. Though their return policy appears simple on their website (i.e., "30 DAYS EASY RETURN"), it is not. They discourage the return, offering a 20% coupon for future purchases. They will only accept a return if it is defective. If you don't like the color, quality or the look, they will not take it back. They will not cover the return shipping. For a $28 pair of shorts the shipping to China is $27. I wished that I had taken the time to read the other reviews before making this purchase.

September 15, 2020
Unprompted review
Rated 1 out of 5 stars

Do NOT trust this place

Do NOT trust this place. They say they will take returns but they won't! I told them the pants I bought are much too small and they basically told me that I shouldn't have ordered ordered the wrong size so it is my problem not theirs -- here is part of their response "strongly suggest wear again and if fit not bad, I am sure you are charming in your style". What????

September 10, 2020
Unprompted review
Rated 1 out of 5 stars

NEVER NEVER NEVER order from Florcoo

NEVER NEVER NEVER order from Florcoo. I've literally never written a review like this but I'm going to go to every site I can to try to prevent others from experiencing what I did. I wish I could post pictures here but I can't. I ordered a pair of jean shorts that looked NOTHING like the picture. Their marketing tactics are deceptive - designed to get you to waste your money.

When I tried to return them under their "Return Warranty", they told me I had to send them back to China. I was told that they would most likely get lost and I would get no money back. And if they did make it back, they would only refund 10% of the purchase price.

Rest assured, I am going to report this company to whomever I can. This company should be ashamed!!

September 9, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

BEYOND DISAPPOINTED & COMPLETELY NOT AS…

BEYOND DISAPPOINTED & COMPLETELY NOT AS ADVERTISED IN THE PICTURES. THE QUALITY IS SO CHEAP AND POOR BUT THE DESIGNS LOOK SO CUTE. DONT BE FOOLED LIKE ME (AGAIN). COUGH UP SOME MORE MONEY AND BUY A BRAND OR FROM A REPUTABLE STORE.
Purchased the tir dye mini dress. Its slinky thin material. The site looks like its a sweater dress (Hoodie like) as its frayed at the bottom. What I got was a paper thin shirt past my knees. Im 5'5 and this isn't mini at all either!!
Also ordered the long sleeve woolen button coat. So wrinkled and cheap material. The design is very chic but the material quality is so tacky. Charge more and give your customers a quality product.

September 9, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I wanted to return the shorts I ordered since they looked nothing like the picture. Quality was terrible. They make returning the items impossible. They are based in China. Buyer beware

September 5, 2020
Unprompted review
Rated 1 out of 5 stars

WORST QUALITY EVER - DON'T PURCHASE FROM FLORCOO

Worst quality ever - folks, read the reviews prior to ordering which is my mistake. They are garbage and their return policy makes it extremely difficult - YOU PAY THE SHIPPING back to China. They look nothing like the pictures...the material is a joke. DO NOT BUY, I repeat, DO NOT BUY.

September 4, 2020
Unprompted review
Rated 1 out of 5 stars

Your Stuck With It Return Policy

Their return policy is horrible they might as well say NO Returns of any kind. You cant return for wrong size, color or just doesnt fit right, etc.
Basically once you buy it your stuck with it.
Don't order from this place.

September 3, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered $120 worth of clothing

I ordered $120 worth of clothing. 4 Items. shorts, a blouse, a sweatshirt dress, and some overalls. They are all crap. They are not the same material, print, color, as the one in the photo. I ordered a blouse that had sea shells on it and got a "blouse" with leaves on it. Not the correct color or fabric. The shorts I ordered were a soft cotton, and I received some hideous denim shorts that were nothing at all like the photo. The sweatshirt dress is made out of microfiber. Not at all what I was expecting. I would Never order from them again!

September 2, 2020
Unprompted review
Rated 1 out of 5 stars

do not buy from them

do not buy from them. you can’t return for wrong size, inacurate color, or dislike of item once you receive it. the items ship from hong kong and are a horrible quality. colors are off and items are not any where near the correct size.

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking quality of…

Absolutely shocking quality of clothing. The look nothing like the photos that they advertise. Goods come from China so not good if you want to return. They try to stop you returning the items (and it costs a fortune to do so). They only offer a 15% credit on goods bought (funds I'm still waiting to receive). Worst online shopping experience I've ever had - DO NOT BUY FROM THEM!!!!!!

August 18, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look