Jennie was so helpful. I had bought some tickets and wanted to change them but wasn’t sure if I would be able to. I sent an email last on a Saturday night and didn’t expect a response until at least M... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive ou... See more
Company replied
Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the d... See more
Company replied
Customer service has been outstanding! Now, normally I am an incredibly diligent person, but I made a mistake when booking my tickets way back when and I only realised today, when I received my e-tick... See more
Company replied
Company details
Written by the company
FloridaTix are the UK's leading Florida ticket experts! We specialise in Disney tickets, Universal tickets, SeaWorld tickets & top Florida attractions at unbeatable prices. Book your tickets now with deposits from just £20 per person. Trusted by thousands of UK customers. UK-authorised seller of official Orlando Theme Parks
Contact info
First Floor New Oxford House, 16 Waterloo Street, B2 5UG, Birmingham, United Kingdom
- 0330 100 3130
- tickets@floridatix.com
- floridatix.com
4.7
Excellent
494 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Smooth and quick
Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive our tickets within 72 hours. We needed them in 24 hours. Tickets came within 15 minutes of online submission. Also customer services came back to me within 20 minutes even though it was after hours.
QR code on tickets for Universal worked perfectly with Universal app.
March 30, 2026
Unprompted review
Reply from FloridaTix
Thank you for your great review! 😊
We’re so pleased to hear that the booking process was quick and easy, and that your tickets arrived much faster than expected—especially when you needed them in a short timeframe. It’s also fantastic to know our customer service team were able to respond promptly, even out of hours.
We’re glad everything worked smoothly with your Universal tickets and the QR code too!
We really appreciate your feedback and hope to help you again in the future 🌟
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Trustworthy and best price
Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the date with a deposit, so possibly better for some people. But we know we have to pay in full every year with florida tix so its not a problem.
March 24, 2026
Unprompted review
Reply from FloridaTix
Thank you for your continued support and for sharing your feedback! 😊
We’re really pleased to hear you found our prices competitive and that we had the best offers for Halloween Horror Nights 🎃
We appreciate your comments regarding the payment options. While we do require full payment at the time of booking, we’re glad this worked for you and that you were happy with the value provided.
Thank you again for choosing us each year—we look forward to helping you with your next trip! 🌟
floridatix have been excellent sorting…
floridatix have been excellent sorting out my tickets Penny and the team are a credit to the company
April 2, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind words! 😊
We’re delighted to hear you had an excellent experience and that Penny and the team were able to help with your tickets. They’ll be so pleased to receive your feedback!
We really appreciate your support and hope to assist you again in the future 🌟
Penny found me the best quote and I was…
Penny found me the best quote and I was able to secure with a minimal deposit- very happy and will definitely buy through her again for future orders
April 3, 2026
Unprompted review
Reply from FloridaTix
Thank you for your lovely review! 😊
We’re so pleased to hear that Penny was able to find you the best quote and help secure your booking with a minimal deposit. She’ll be delighted to know you’re happy with the service provided.
We really appreciate your support and look forward to helping you again with your future bookings 🌟
fantastic service
Penny from floridatix was very quick to respond and provide me with a quote for seaworld tickets and a full breakdown. She was friendly and got my tickets booked in no time at all . Would highly recommend cannot wait to use my tickets in July! Thanks again, Marisa Forbes
April 3, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your wonderful review, Marisa! 😊
We’re delighted to hear that Penny was able to assist you quickly with a detailed quote and make the booking process smooth and easy. She’ll be so pleased to know her friendly service made a difference.
We hope you have an amazing time using your tickets in July—how exciting! ☀️🌊
Thank you again for your recommendation, and we look forward to helping you with your next trip 🌟
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Very easy to book and conformation was…
Very easy to book and conformation was instant. I made some errors whilst booking that was fixed without any fuss
April 3, 2026
Unprompted review
Reply from FloridaTix
Thank you for your great review! 😊
We’re so pleased to hear that you found the booking process quick and easy, and that your confirmation came through straight away. It’s also great to know our team could resolve your booking errors quickly and without any hassle.
We really appreciate your feedback and hope to assist you again in the future 🌟
Jennie was absolutely amazing in…
Jennie was absolutely amazing in helping switching my theme park tickets from this year until next. Top class customer service and the reason we keep coming back to Floridatix
April 1, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind review! We’re delighted to hear that Jennie was able to help you switch your theme park tickets so smoothly.
Providing top-class customer service is something we take great pride in, and it’s fantastic to know Jennie made such a positive impact on your experience. We’ll be sure to pass on your lovely feedback to her.
We truly appreciate your continued support and look forward to helping you again for your next trip!
Penny was so helpful even though there…
Penny was so helpful even though there was an issue with my payment going through. She was very patient and helpful!
April 1, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review! We’re really pleased to hear that Penny was able to help, especially while you were experiencing payment issues.
Her patience and willingness to assist are exactly what we strive for, so it’s great to know she made a positive difference to your experience. We’ll be sure to pass your kind feedback on to her.
We truly appreciate your support and hope to assist you again soon!
Penny - Great customer service!
Made a booking today with Penny. She is very friendly and informative and made the experience today seamless and pleasant. Fabulous customer care. Thanks 😊
March 30, 2026
Unprompted review
Reply from FloridaTix
Thank you for your wonderful review! We’re so pleased to hear that Penny made your booking experience seamless and enjoyable.
Her friendly and informative approach is exactly what we aim for, so it’s fantastic to know she provided such fabulous customer care. We’ll be sure to share your kind feedback with her.
We really appreciate your support and look forward to helping you again in the future!
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Customer service
Penny and Matthew very helpful when booking with them and process made so easy
However after booking I realised I had made an error and was concerned over whether I could change
I phoned and they were so helpful and ensured everything was correct
Customer service excellent
March 27, 2026
Unprompted review
Reply from FloridaTix
Thank you for your wonderful review!
We’re so pleased to hear that Penny and Matthew were able to make your booking process easy and stress-free. It’s great to know that when you needed to make a change, our team was there to help and put your mind at ease.
Providing excellent customer service is really important to us, so your feedback means a lot. We truly appreciate your support and hope to assist you again soon!
Fantastic service!!!
Fantastic service from Penny! Extremely knowledgeable about products and super helpful. Would definitely use FloridaTix again. Thank you! :)
March 27, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely feedback!
We’re delighted to hear that Penny provided such fantastic service and was able to help with her product knowledge. We’ll be sure to pass on your kind words to her—it will mean a lot!
We really appreciate your support and look forward to helping you again in the future. Thanks for choosing FloridaTix! 😊
Very simple and straight forward…
Very simple and straight forward process, easily contactable when you have any queries, used Floridatix the last few years and will continue to use them for all our tickets
March 20, 2026
Unprompted review
Reply from FloridaTix
Thank you for your kind review!
We’re really pleased to hear that you found the process simple and straightforward, and that our team has been easy to reach whenever you’ve had questions. It means a lot to us that you’ve chosen to use us over the past few years, and we truly appreciate your continued trust and loyalty.
We look forward to helping you with many more trips in the future!
Absolutely fantastic penny was a…
Absolutely fantastic penny was a delight to help me
March 26, 2026
Unprompted review
Reply from FloridaTix
Thank you for your lovely review!
We’re so pleased to hear that Penny made such a great impression — we couldn’t agree more, she’s an absolute delight and a valued member of our team.
We’ll be sure to pass on your kind words to her. Thanks again for choosing us!
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Fabulous prices and service
Fabulous service,Penny explained all the details and options, made sure to apply the discount code, saving us over £230!
She processed tickets, payment, sent immediate confirmation and tickets.
Absolutely brilliant experience purchasing from this lady and company, she is a credit to herself and the company.
March 26, 2026
Unprompted review
Reply from FloridaTix
Thank you for such a fantastic review!
We’re absolutely delighted to hear about your experience and that Penny was able to guide you through all the options while making sure you got the best value — saving over £230 is brilliant!
It’s great to know everything from booking to confirmation was smooth and efficient. Penny is touched by your kind words. — we completely agree, she’s a real credit to the team.
Thank you again for choosing us, and we hope you have an amazing time!
Great customer service
Great customer service following a couple of minor issues on booking, Payment failing, incorrect name on ticket. But Jennie helped significantly and made the required changes immediately.
March 26, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind words!
We’re really glad we could help resolve the issues you experienced with your booking. While it’s never ideal when things don’t go perfectly first time, it’s great to hear that Jennie was able to step in and get everything sorted quickly for you.
We’ll be sure to pass on your feedback to her — she’ll be delighted to know she made a positive difference to your experience.
Thanks again for your patience and for taking the time to share your review. We hope you have an amazing time on your trip!
Unfortunately we had to cancel our…
Unfortunately we had to cancel our Disneyland Paris tickets at the last minute due to illness - Sarah was so helpful, quick and understanding. A full refund was issued immediately (unlike the rest of our holiday) - we will definitely be back to book again. Thanks Sarah! Great service!
March 25, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind review!
We’re really sorry to hear you had to cancel your trip due to illness, but we’re so pleased that Sarah was able to assist you quickly and with understanding during a difficult situation. Providing a smooth and supportive experience is very important to us, so it’s great to know this came across.
We truly appreciate your lovely comments and look forward to helping you plan your next trip when the time is right.
Wishing you all the best and a speedy recovery!
Outstanding customer service
Outstanding customer service
Friendly, helpful and very efficient
Thank you jennie x
March 25, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely feedback!
We’re delighted to hear you found the service friendly, helpful, and efficient — that’s exactly what we strive for. Jennie will be especially pleased to see your kind words, and we’ll be sure to pass your thanks on to her.
We really appreciate you taking the time to share your experience and hope to assist you again soon!
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Always a 5* service
I have used Floridatix many times over the years, and I have never had anything less than a 5* experience. This year I spoke with Matthew, I don't think it was possible for him to have been more helpful; we even shared a few chuckles while the computer was processing the order.
March 24, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your continued support over the years — it really means a lot to us!
We’re delighted to hear you’ve consistently had 5* experiences, and that Matthew was able to make your latest booking both smooth and enjoyable (a few chuckles always help while the system catches up!). We’ll be sure to pass on your kind words to him.
We truly appreciate your loyalty and look forward to helping you again on your next trip! 😊
Excellent service
Jennie, was extremely helpful. I had not added my discount code when I purchased the tickets and she applied it for me retrospectively. I can't thank her enough. Excellent service
March 23, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind review!
We’re delighted to hear that Jennie was able to assist and get your discount applied for you after you had made your booking — she’ll be so pleased to know she made a difference. It’s great to hear you had such a positive experience.
We really appreciate your feedback and hope you have an amazing trip!
Customer service
Emailed florida tix with a query, they responded extremely quickly and resolved my issue straight away. Thank you to jeannie
March 22, 2026
Unprompted review
Reply from FloridaTix
Thank you for your great review!
We’re so pleased to hear your query was handled quickly and resolved straight away — that’s exactly the level of service we aim to provide. Jennie will be delighted to know she was able to help!
We really appreciate your feedback and hope to assist you again in the future
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