Jennie was so helpful. I had bought some tickets and wanted to change them but wasn’t sure if I would be able to. I sent an email last on a Saturday night and didn’t expect a response until at least M... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive ou... See more
Company replied
Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the d... See more
Company replied
Customer service has been outstanding! Now, normally I am an incredibly diligent person, but I made a mistake when booking my tickets way back when and I only realised today, when I received my e-tick... See more
Company replied
Company details
Written by the company
FloridaTix are the UK's leading Florida ticket experts! We specialise in Disney tickets, Universal tickets, SeaWorld tickets & top Florida attractions at unbeatable prices. Book your tickets now with deposits from just £20 per person. Trusted by thousands of UK customers. UK-authorised seller of official Orlando Theme Parks
Contact info
First Floor New Oxford House, 16 Waterloo Street, B2 5UG, Birmingham, United Kingdom
- 0330 100 3130
- tickets@floridatix.com
- floridatix.com
4.7
Excellent
494 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best ticket company
I love booking with FloridaTix. I travel to Florida often and always get my tickets through FloridaTix. The team are always so helpful and quick to respond. I've personally dealt with Jennie a few times who is knowledgeable, very friendly and very helpful. The sales and discount codes are great to save money also!
March 22, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review and for choosing FloridaTix time and time again!
We’re delighted to hear that you continue to have such positive experiences with our team, and that our quick responses and helpful service make a difference. Jennie will be especially pleased to know she’s been able to assist you on multiple occasions — we’ll be sure to share your kind feedback with her.
It’s great to hear you’re also making the most of our sales and discount codes — who doesn’t love a saving!
We really appreciate your continued support and look forward to helping you with your next Florida trip
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Always Great Service
We have been using Floridatix since 2012 and have never had a bad experience. The team are so friendly and helpful, this time in particular it was Jennie who helped out by sending my Disney tickets through. Thanks so much for your excellent customer service, as always 5*
March 21, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your amazing review and for your continued loyalty since 2012 — that truly means the world to us!
We’re absolutely delighted to hear you’ve consistently had great experiences with our team over the years. Jennie will be especially pleased to know she could help with your Disney tickets and make the process smooth for you.
Your kind words about our customer service really do mean a lot, and we’re so grateful for your ongoing support.
We hope you have a fantastic trip, and we look forward to helping you again for many more years to come!
Great Service!
We ordered our Universal Theme Park tickets from FloridaTix and couldn’t have asked for a better service. The sales representative Jennie, was extremely knowledgeable, polite and helpful, nothing seemed too much trouble!
I would not hesitate to recommend them, and will definitely use them again in the future.
July 23, 2025
Unprompted review
Reply from FloridaTix
Thank you for your wonderful review!
We’re delighted to hear that you had such a positive experience booking your Universal Theme Park tickets with us. Jennie will be so pleased to know her knowledge and helpful approach made everything easy for you — She is a Florida Fanatic! we’ll be sure to pass on your kind words.
It’s fantastic to hear you’d recommend us and plan to use us again in the future — that really means a lot to the whole team.
We hope you have an amazing time at Universal, and we look forward to helping you with your next trip! 😊
Great company and great prices
Great company and great prices. Always helpful staff
March 13, 2026
Unprompted review
Reply from FloridaTix
Thank you for your kind review!
We’re so pleased to hear you’ve found our prices competitive and our team helpful — that’s exactly what we aim for. Your feedback really means a lot to us.
We look forward to helping you again in the future! 😊
Was helped out by Penny who was able to…
Was helped out by Penny who was able to advise us on the tickets and gave us a great price, have used Florida tix for every trip and will continue to do so
March 19, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your continued support and for taking the time to leave such a lovely review!
We’re delighted to hear that Penny was able to help you find the right tickets at a great price — she’ll be thrilled to read your kind words. It’s especially wonderful to know you’ve chosen Florida Tix for every trip, that really means a lot to us.
We truly appreciate your loyalty and look forward to helping you plan many more amazing trips in the future!
Thanks again for recommending us 😊
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Spoke to Jennie regarding my park…
Spoke to Jennie regarding my park tickets for Orlando florida, she was extremely knowledgeable and helpful and provided me with all the information I needed. Highly highly reccomend Jennie and florida tix absolutely phenomenal service.
March 19, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your fantastic review!
We’re absolutely delighted to hear about your experience with Jennie. She truly is a valued member of the team, and it’s great to know her knowledge and support helped you feel confident and well-prepared for your Orlando park tickets.
Your recommendation means a lot to us, and we’re thrilled you found the service phenomenal — that’s exactly what we strive for every time.
We hope you have an amazing time in Orlando, and if you need anything else before or during your trip, we’re always here to help!
Thanks again for choosing Florida Tix 😊
Mathew is the Best
Mathew was amazing, he was attentive and thorough, dealing with my query efficiently and effectively .... i am a huge floridatix fan and the customer service is always fabulous. Well done a great team
March 19, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind words and for taking the time to share your experience!
We’re absolutely delighted to hear that Mathew provided such attentive and thorough support—he’ll be thrilled to know he made a positive impact. It’s also fantastic to hear that you continue to be a loyal FloridaTix fan and that our customer service consistently meets your expectations.
Your feedback means a lot to the whole team, and we truly appreciate your support. We look forward to helping you again soon!
1st class service
Penny is fantastic! Great customer service, great price and all transacted in the friendliest manner.
March 18, 2026
Unprompted review
Reply from FloridaTix
Thank you for such a lovely review!
We’re thrilled to hear that Penny delivered fantastic service and made everything smooth and friendly for you. It’s great to know you were happy with both the price and the experience.
We’ll be sure to pass your kind words on to her — she’ll be delighted!
Thanks again for your support.
Great service from the very pleasant…
Great service from the very pleasant and helpful Penny, sorted a booking super efficiently. Thanks.
March 18, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind words!
We’re delighted to hear that Penny provided such pleasant and efficient service while helping with your booking. We’ll be sure to pass on your feedback to her — she’ll really appreciate it.
Thanks again for choosing us, and we hope to assist you again soon!
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We purchased our Disney and universal tickets
We purchased our tickets for the Florida parks from here and Sarah couldn’t have been any more helpful she even price matched to ensure they gave me the best deal.
March 17, 2026
Unprompted review
Reply from FloridaTix
Thank you for your wonderful review! 🌟
We’re so pleased to hear that Sarah provided such helpful support and ensured you got the best deal with a price match. She always goes the extra mile for our customers, and your feedback means a lot to us.
We hope you have an incredible time at the Florida parks, and we’d love to help you again in the future! 🎢☀️
Sarah was so helpful
Sarah was so helpful, booked 4 tickets with her help. Really accommodating
March 16, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your kind words! 😊
We’re delighted to hear that Sarah was able to help you book your tickets and make the process smooth and accommodating. We hope you have an amazing time!
Incredible service from Matthew Bower…
Incredible service from Matthew Bower at Floridatix. We always use this ticket service for Florida they are always the best. Matthew went out of his way to change our SeaWorld tickets to add on the Discovery cove also and the transaction was very easy will use Floridatix next time also. Thanks again FloridaTix and also Matthew Bower much appreciated 💯👍🏻
March 13, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your fantastic review and for your continued support of FloridaTix.
We’re really pleased to hear that Matthew was able to help you update your SeaWorld tickets and add Discovery Cove smoothly. We’ll make sure your kind words are passed on to him – he’ll be delighted to know his help made such a difference to your booking.
It’s especially great to hear that you’ve chosen to book with us for your Florida trips time and time again. That loyalty means a lot to the whole team, and we’re grateful you trust us to help plan such special holidays.
We hope you have an amazing time at SeaWorld and Discovery Cove, and we look forward to helping you again on your next Florida adventure!
Orlando Attraction Tickets
I have bought tickets for Orlando attractions on two occasions now and the service has been fantastic. Great prices and super efficient communication. Emailed with a query today and was sorted in less than 10 minutes. Highly recommend.
March 12, 2026
Unprompted review
Reply from FloridaTix
Thank you for your lovely review and for choosing FloridaTix again
We’re delighted to hear you’ve had such a positive experience with us on both occasions. Providing great value along with quick, helpful communication is exactly what we aim for, so it’s fantastic to know your query was resolved so quickly.
Your recommendation means a lot to the team, and we truly appreciate you taking the time to share your experience. We hope you have an amazing time in Orlando and look forward to helping you again with your next trip.
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The lady on the phone was very helpful…
The lady on the phone was very helpful when we had to cancel our booking due to unforeseen circumstances. They refunded us in full also which I was really happy about
March 11, 2026
Unprompted review
Reply from FloridaTix
We’re very sorry to hear you had to cancel your booking, but we’re glad our team was able to help and make the process as smooth as possible during what must have been a difficult situation. It’s great to hear the support you received over the phone was helpful and that the refund was processed to your satisfaction.
We really appreciate your kind words about the team, and if you do plan another trip in the future, we’d be delighted to help again.
Very helpful will definitely use again
Very helpful will definitely use again
March 10, 2026
Unprompted review
Reply from FloridaTix
Thankyou for leaving a review. I’m glad the service we provided was helpful. We look forward to speaking to you when you plan your next visit !
I booked by tickets a year in advance…
I booked by tickets a year in advance and it was great that I only had to pay a deposit to secure the price and able to save better to pay it off.
Only issue was the confusing email, stating 2027 booked with a 2026departure date. Jennie sorted this out straight away for me.
March 9, 2026
Unprompted review
Reply from FloridaTix
Thank you for your lovely review!
We’re really pleased to hear that booking your tickets a year in advance worked well for you and that the deposit option helped make it easier to secure the price while giving you time to pay it off. We always aim to make planning ahead as convenient as possible.
We’re sorry for the confusion caused by the email showing 2027 with a 2026 departure date, but we’re glad Jennie was able to sort this out quickly for you. We’ll also take your feedback on board to help prevent similar confusion in the future.
Thanks again for your feedback and for booking with us – we hope you have an amazing trip!
Good customer service
Good customer service, Jennie was friendly and helpful and problem was resolved quickly.
March 9, 2026
Unprompted review
Reply from FloridaTix
Thank you for your kind review! ⭐
We’re really pleased to hear that Jennie was friendly and helpful, and that your issue was resolved quickly. Providing efficient and supportive customer service is very important to us, so it’s great to know you had a positive experience.
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Brilliant and efficient service from Jennie
Brilliant and efficient service from Jennie this morning. She really knew her job and had the patience to make changes to my family's tickets for our forthcoming trip. Really helpful and down to earth. Thanks Jennie
March 9, 2026
Unprompted review
Reply from FloridaTix
Thank you for your wonderful review! ⭐
We’re delighted to hear that Jennie was able to help you this morning and make the changes to your family’s tickets. Providing helpful, patient, and efficient service is exactly what we aim for, so it’s great to know Jennie delivered such a positive experience.
We’ll be sure to pass on your kind feedback to her. Thanks again for taking the time to share your review, and we hope you have an amazing trip! ✨
Excellent service
Excellent service! Was able to contact CS on the weekend when I noticed an issue (my fault) and it was resolved immediately
March 9, 2026
Unprompted review
Reply from FloridaTix
Thank you for your great review! ⭐
We’re really pleased to hear that our customer service team was able to assist you quickly and resolve the issue straight away, even over the weekend. It’s great to know we could help get everything sorted for you.
We appreciate you taking the time to share your experience and hope you have a fantastic trip!
Amazing service from Jennie!
Amazing service from Jennie!
I made a couple of mistakes on my booking (one I hadn’t even noticed). Jennie called me and very quickly fixed the issues.
March 6, 2026
Unprompted review
Reply from FloridaTix
Thank you for your lovely review!
We're really glad Jennie was able to spot the issues and give you a call to get everything sorted so quickly. Mistakes can happen when booking, so it's great to hear she could step in and make the process smooth and stress-free for you.
We'll be sure to pass your kind feedback on to Jennie — she’ll be delighted to hear it. Thanks again for taking the time to share your experience, and we hope you have a fantastic time on your trip!
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