The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was great..communication and…
Everything was great..communication and delivery on time…thank you
Only thing would be a great help is if you had a selection off country so I can select and see what I’m spending. I’m from Australia and my invoice was in US Dollars.
Cheers
April 26, 2026
Unprompted review
Reply from florista.ph
Hi Marco,
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you were happy with the communication and on-time delivery. It’s always our goal to provide a smooth and reliable experience for our customers. ☺️
We also truly appreciate your suggestion regarding currency and country selection. We understand how important it is to see pricing clearly in your local currency, especially for international customers like yourself from Australia.
Your feedback is very valuable and will be shared with our team as we continue improving the website experience and checkout process.
Thank you again for your support and for choosing us! We hope to serve you again soon 🙏😊
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awesome delivery time
awesome delivery time
quick response will use again thankyou!
April 25, 2026
Unprompted review
Reply from florista.ph
Hi Rodeo,
Thank you so much for your wonderful feedback! 🤩
We’re really happy to hear that you were pleased with the quick delivery and responsive communication. It means a lot to our team knowing we were able to provide you with a smooth and reliable experience. 🥹
We truly appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again! From Team Florista.ph 🌸
Will try competitors next time
First time using the service. You pay more for 7 roses than you would pay for a dozen in the US. Didn’t have the assortment ordered and didn’t offer anything for the inconvenience or changing to a single color rose bouquet.
April 24, 2026
Unprompted review
Reply from florista.ph
Hi Mike,
We’re sorry to hear that your first experience did not fully meet your expectations, 😔
- particularly regarding the bouquet assortment and the substitution to a single color arrangement. We understand how important it is to receive exactly what was ordered, and we regret that we were unable to provide the original selection on this occasion.
We also acknowledge your concern regarding pricing and value. Our arrangements are influenced by local sourcing, seasonal availability, and delivery logistics, which can vary by region. However, we understand your perspective and appreciate you sharing it with us.
Please know that your feedback will be shared with our team to help improve product consistency, substitution communication, and overall customer experience moving forward.
Thank you again for your honest review. 🙂
Rectifying a screwed up delivery on Valentines Day 2026
I have ordered flowers from this company 4 times previously and had no problems. But this time, I had an issue with having the flowers I ordered last February 2026 for Valentines Day not delivered to the person I sent it to on time. It took some time, after explaining via email (very prostrating since there are no phone numbers that have live person answering the call) to finally get them deliver the flowers and was 2 or 3 days late. And when they did get it delivered, they were the wrong bouquet. I ordered roses and what arrived were carnations. The company did send the correct bouquet and it took another 2 or 3 days after I emailed them again. Perhaps, the problem was when I ordered the flowers, it was 2 weeks before Valentine's Day to make sure I didn't forget. The florist put the order on hold and when the day came, it appears that my order was somehow put last on the line of orders that was being delivered that day, being the busiest day of the year. Anyways, the person I sent it to was very understanding and thought that the gesture was more important than the timing of the delivery. I was relived that the florist did the best they can to rectify their screw up. I wasn't going to order from this company again but I thought I would try again for good measure. So, this time I ordered the day before I asked for it to be delivered and the florist got it right this time. My sweetheart received the bouquet on time. Therefore, I gave them five star because they took care to make of their mistake and made sure it did not happened again.
February 14, 2026
Unprompted review
Reply from florista.ph
Hi 👋,
Thank you for taking the time to share such a detailed review and for being a returning customer 😊
We’re truly sorry to hear about the issues you experienced during your Valentine’s Day 2026 order, including the initial delay, the incorrect bouquet, and the inconvenience caused in having to follow up multiple times for resolution. We understand how frustrating this must have been, especially on such a significant occasion.
We also appreciate your patience in allowing the team to rectify the situation and resend the correct bouquet. While we regret the shortcomings in your initial experience, we’re glad that your most recent order was delivered correctly and on time, and that your sweetheart was able to receive the bouquet as intended.
Your feedback regarding order handling during peak seasons and communication processes is very valuable, and we will be reviewing this carefully with our operations and support teams to improve consistency and service reliability moving forward.
Thank you again for your continued trust and for giving Florista.ph the opportunity to improve 🙏
Safe, secure
Delivery was secure with handing the flowers out and the flowers themselves were intact, safe, and beautiful/fresh
April 12, 2026
Unprompted review
Reply from florista.ph
Hi Renzo,
Thank you so much for your kind feedback! 😊
We’re very glad ☺️ to hear that the delivery was handled safely and securely, and that the flowers arrived intact, fresh, and beautiful. It means a lot to our team knowing that your experience was smooth from delivery to presentation.
We truly appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again! - Florista.ph 🌸
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Great service delivered in time and…
Great service delivered in time and maybe the most beautiful flowers i have ever seen! I will definitely use them again!
Made my girls day! Thank you alot!
April 21, 2026
Unprompted review
Reply from florista.ph
Hi Noobplay,
Thank you so much for your wonderful feedback!
We’re truly happy to hear that your delivery arrived on time and that you were delighted with the flowers. 🤩🌹
It means a lot to our team ☺️ knowing that we were able to help make your girl’s day extra special.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again! 🌸
- From Florista.ph
They advertise guaranteed same-day.. yea ok
They advertise guaranteed same-day delivery between 10:00 and 20:00 for a selected date, and an agent even confirmed it. However, the package arrived the next day, completely defeating the purpose of a birthday gift—especially since the recipient had already left the country.
Customer service was equally disappointing. They refused to offer even a partial refund, leaving me no choice but to file a chargeback with my credit card and leave a negative review. I would not recommend ordering from this company.
April 20, 2026
Unprompted review
Reply from florista.ph
Hi Octane,
Thank you for taking the time to share your feedback. 😔
We’re truly sorry to hear about the delay in your delivery and the disappointment this caused, especially as it was intended for a birthday surprise.
We understand how important it is for time-sensitive gifts to arrive within the confirmed schedule, and we regret that this expectation was not met despite the delivery assurance provided.
We also acknowledge your concern regarding your experience with customer service and the resolution offered. We understand how frustrating it must have been not to receive the level of support or resolution you were expecting in this situation.
Please know that your feedback is being taken seriously and will be reviewed with our operations and customer service teams to help improve delivery reliability, communication accuracy, and after-service handling moving forward.
Thank you again for sharing your experience with us.
Very satisfying
Very kind, wonderful flowers and a great delivery. Thank you very much.
April 21, 2026
Unprompted review
Reply from florista.ph
Hi Gauki,
Thank you so much for your kind feedback! 🤩😊
We’re truly happy to hear that you found the experience very satisfying and that you were pleased with the wonderful flowers and great delivery. It means a lot to our team knowing we were able to make your experience a positive one.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises.
Thank you once again! 🌸
Flowers were withered and not exactly…
Flowers were withered and not exactly as shown/described in the picture.
This is a rip off.
Will never buy from this store again
April 17, 2026
Unprompted review
Reply from florista.ph
Hi Diana,
Thank you for taking the time to share your feedback. 😔
We’re truly sorry to hear that the flowers did not arrive in the fresh condition expected and that the arrangement did not match the product shown in the photo. We understand how disappointing this must have been, especially when ordering for a meaningful occasion, and we regret that your experience felt unsatisfactory.
Please know that your concern regarding product quality and accuracy is taken seriously. We will be raising this with our operations and partner florists to review handling, preparation, and consistency with online listings.
Thank you again for sharing your experience with us.
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The flower was so pretty it arrived in…
The flower was so pretty it arrived in great condition and it still smells so sweet ♡♡ love it
April 18, 2026
Unprompted review
Reply from florista.ph
Hi Ishie,
Thank you so much for your lovely feedback! 😊🤩
We’re truly happy to hear that the flowers arrived in great condition and that you found them beautiful and fragrant. It means a lot to our team knowing that we were able to bring you joy with your order.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises.
Thank you once again! ♡♡
They take their job very seriously
They take their job very seriously, they couldn't reach to the number I provided, thus they contacted me on my email, and when I didn't respond after 10 min they contacted my WhatsApp to tell me what actions they needed to take to deliver the flower, they are trustworthy and their services is top notch, the quality of their flower and the packaging is good quality, I am satisfied by their service, close your eyes and order from their website, never hesitate. And they delivered within less than 24 h from the time I placed my order.
April 16, 2026
Unprompted review
Reply from florista.ph
Hi 👋,
Thank you so much for your wonderful and detailed feedback! 🤩
We’re truly glad to hear that you were satisfied with our service and that our team was able to coordinate with you through email and WhatsApp to ensure successful delivery. It means a lot to us knowing that our efforts in communication, coordination, and timely updates helped make the experience smooth for you.
We’re also happy that you were pleased with the flower quality, packaging, and the fast delivery within less than 24 hours. Your trust and kind words truly motivate our team to continue providing reliable and high-quality service.
We sincerely appreciate your recommendation and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again! 🌸
Just Like in the Photo
The roses are pretty but I thought they would just be in a transparent vase just like in the photo. Didn't like the pink paper and the ribbon--too much for me. But thanks that it was delivered on time and made Sam (the recipient) happy.
April 9, 2026
Unprompted review
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Underwhelming
Underwhelming. Product was far from picture. I specifically chose that bouquet for its white and light pink color combination, but received dark pink small roses along with many unblossomed white flowers. The roses arrangement appeared just stuck at the base. Overall, it felt misleading compared to the advertised photo, especially for the price I paid. Very disappointing but delivery was good. Wish I can leave a photo to show you guys but I can’t.
April 8, 2026
Unprompted review
The order was scheduled for 9am -3pm
The order was scheduled for 9am -3pm. It didn’t arrive until 5pm.
The flowers were dried up and discoloured looking like a week old. Terrible and so upsetting. Also very expensive. I just put them in the trash
Total waste of money
April 7, 2026
Unprompted review
Best Flowers & Chocolates
Awesome delivery my girl love the chocolates thank you so much Florista
April 4, 2026
Unprompted review
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I'm from Brazil
I'm from Brazil, my girl from Ph, I wasn't sure if it would work but I tried and she was so happy with the flowers. I feel lucky to found this site to gave flowers for my girl.
February 14, 2026
Unprompted review
Put a smile on my wife's face
Put a smile on my wife's face. Good service.
April 1, 2026
Unprompted review
Misleading picture. No communication of changes.
Misleading picture. No communication of changes.
The picture displayed about the product showed 12 mixed roses with colors yellow, orange, pink and purple. I chose it because I was looking for something vibrant and colorful for my grandmother. And what did she receive? White and red roses. Those colors are not even on the picture! They said it’s because there’s no soecific color indicated and those colors are not usually available in the Philippines. So why display that picture if that’s not what you can deliver? Customers usually base their expectations on the pictures displayed.
It would have been okay if you just communicated that you could only provide red and white roses because I could have just chosen something different with the same price I paid. I just wanted a colorful set of flowers for my grandmother and she didn’t get it.
Disappointing.
March 29, 2026
Unprompted review
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