The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.5
Average
434 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service was superb
Service was superb, had to reshedule due to the January 1st holiday and still got my gift delivered after rescheduling for today. Just Excellent
December 31, 2025
Unprompted review
Reply from florista.ph
Dear Omoregie Destiny,
Thank you for taking the time to share your experience! We're so pleased to know that despite the New Year’s holiday, our team could accommodate your change and still ensure a smooth and timely delivery. Your satisfaction is our top priority. We're grateful for your support and can’t wait to serve you again soon!
Warm regards,
The Florista.ph Team
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Delivered late despite paying for…
Delivered late despite paying for expedited delivery. Lilies were not in bloom and roses are not the same color from the picture. Images are misleading.
December 21, 2025
Unprompted review
Reply from florista.ph
Dear Reb,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
hate late
i selected the option for the flowers to arrive betwrrn 0900 to 1500 but they arrived around 1800 / 3 hours late. due to this, the intended surprise was ruined. no prior heads up was given for the late arrival. traffic was also light that day so it was not excusable
flowers itself were okay but next time i'll just order from Flowerchimp
December 28, 2025
Unprompted review
Reply from florista.ph
Dear Billy,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Thankyou florista for being so…
Thankyou florista for being so efficient and promt with your service and also the flowers were fresh and lovely so will definitely be ordering again in the near future
December 28, 2025
Unprompted review
Reply from florista.ph
Dear Steve,
We’re so glad to hear that you had a positive experience with us! Thank you for your lovely feedback about our service and fresh blooms. It’s always our goal to deliver smiles, and we’re happy to know we did just that. Looking forward to your next order!
Warm regards,
The Florista.ph Team
AWESOME SERVICE!
Was pleasantly surprised that the flowers did arrive although later than expected 9:00am - 3:00 pm window AND on the date promised because things in the Philippines never arrive on time.
December 26, 2025
Unprompted review
Reply from florista.ph
Dear Roy,
Thank you for sharing your experience! We’re delighted that the flowers reached your recipient on the correct date and that you were happy overall. We understand the delivery came a bit later than expected, and we sincerely apologize for any inconvenience. Timely service is important to us, and your feedback helps us improve. We hope to provide an even better experience on your next order!
Warm regards,
The Florista.ph Team
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Scam beware!!
Scam! Ordered the flowers on Dec 23rd for my grandma, and got an online confirmation that the flowers will be delivered the same day. Until now, after 4 days and Christmas has passed, my grandma still hasn’t received the flowers and they’ve never given me a date when it will be delivered or if it will be even be delivered. Worst customer service and waste of money. :(
December 23, 2025
Unprompted review
Reply from florista.ph
Dear Stephanie Malgapo De Leon,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
Awesome service
Awesome, reliable service. Family loved the flowers and treats- thanks for being so dependable!
December 24, 2025
Unprompted review
Reply from florista.ph
Dear Chris Boothe,
We’re so happy to know that your loved ones enjoyed the flowers and treats! Thank you for your lovely feedback and for recognizing our commitment to dependable service. It's always a pleasure to be part of your special moments. We hope to deliver more smiles your way soon!
Warm regards,
The Florista.ph Team
Busy time - quality not the best
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response to my messages and the flowers were not glowing. So this time was not the best quality of flowers and best service at all.
December 23, 2025
Unprompted review
Reply from florista.ph
Dear James,
Thank you for sharing your feedback, and we truly apologize for the experience this time. While the holiday rush can cause delays, we understand that it shouldn’t affect the quality of our service or flowers. We regret that we fell short of your expectations and are already reviewing what went wrong. Your continued support means a lot, and we’ll strive to ensure your next experience is back to the high standard you’re used to.
Warm regards,
The Florista.ph Team
Worst service ever!
Worst service ever!! They do not let you cancel orders for anything!!
I tried to tell them that I got the address wrong. They won’t change the address. I tried to tell them that no one‘s going to be there at that address for a whole week. They don’t care they’re still gonna send it there. I asked them just to cancel it and they just won’t cancel it. The only thing that I can understand is that I gave them a lot of money and they don’t want to lose that money. So now because of this, and they don’t wanna help anybody there’s gonna be some flowers for someone sitting outside of their work for a whole entire week before they can get to them thanks a lot
December 22, 2025
Unprompted review
Reply from florista.ph
Dear Mikus Mccoy,
Thank you for your honest review. We’re sorry that your experience was not a positive one. We are constantly working to improve our service and truly regret any frustration caused. Your concerns have been shared with our quality team for further investigation.
Warm regards,
The Florista.ph Team
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The communication was good.
The communication was good.
And she likes the flowers and that is important
December 19, 2025
Unprompted review
Reply from florista.ph
Dear Klant,
We're happy to know everything went smoothly and the flowers were well received! Communication and customer satisfaction are top priorities for us, and it's wonderful to hear that she enjoyed the arrangement. Thank you for choosing us!
Warm regards,
The Florista.ph Team
Best online flower shop for PH
Being so far away in the US it’s hard to find trusted sites, I highly recommend florists.ph for all flower orders and chocolates this is my second time using them and they don’t disappoint.
December 18, 2025
Unprompted review
Reply from florista.ph
Dear Kenneth Mainning,
Thank you for sharing your experience and for trusting us again from the US! We're glad to hear we’ve made it easier for you to connect with loved ones in the Philippines. Your support and recommendation mean a lot to us. Looking forward to serving you again!
Warm regards,
The Florista.ph Team
Went well
Went well very happy with the process. Good communication on my and receiver side
December 18, 2025
Unprompted review
Reply from florista.ph
Dear Martin Silsby,
We’re so glad to hear you had a positive experience! Clear and timely communication is something we take pride in, and we're happy it was reflected throughout your order. Thank you for choosing us, we hope to be part of more of your special moments in the future.
Warm regards,
The Florista.ph Team
Flexible and Helpful Customer Support
I had to make adjustments because the recipient planned to go out of town on the delivery date, so I let them know and they were able to quickly arrange a better schedule. They were also able to make sure they can contact the person ahead of time and correct any issues with the number. Only 1 star deducted because it is a little pricy for the items themselves.
December 13, 2025
Unprompted review
Reply from florista.ph
Dear OneWayOneShot,
Thank you so much for your thoughtful feedback! We're glad our team could quickly accommodate the schedule change and ensure smooth communication for your delivery. We understand your concern regarding the pricing and will certainly take that into account as we work on providing even better value. We appreciate your support and hope to serve you again!
Warm regards,
The Florista.ph Team
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Excellent !
December 16, 2025
Unprompted review
Reply from florista.ph
Dear Nashan Simnoyan,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it means a lot to know we met your expectations. Looking forward to serving you again soon!
Warm regards,
The Florista.ph Team
Lovely Tulips, but service fell short
The quality of the flowers was excellent. The tulips were fresh, beautiful, and came in a lovely vase. The bear was also a nice touch and overall, the product itself met expectations.
However, considering the premium price, the service did not fully match what was promised. The delivery did not arrive within the indicated time window, which is especially important for gifts meant to be a surprise. Because the delivery was delayed, my partner had to inform me in advance that a package was coming, which unfortunately ruined the surprise. Had he not done so, I would have missed the delivery entirely as I needed to be elsewhere.
The delivery window is stated for a reason, and when it’s not followed, it affects the entire experience. It also felt as though the order may have been overlooked initially and only acted on after multiple follow-ups, despite the fact that the order was placed weeks in advance.
Additionally, the ribbon attached to the vase as shown on the website was missing, which was disappointing given the attention to detail expected at this price point.
In summary, the product quality is great, but timeliness, communication, and order completeness need improvement. With better execution on these aspects, the experience could truly match the premium offering.
December 15, 2025
Unprompted review
Reply from florista.ph
Dear April Jean Bacalso,
Thank you for your detailed review. We’re happy the flowers and gift met your expectations in terms of quality. However, we deeply regret the delivery delay and oversight with the ribbon, as well as the impact it had on your surprise. This is not the level of service we aim to provide. We truly value your feedback and will use it to improve our delivery process, communication, and overall attention to detail. We hope you’ll consider giving us another chance in the future.
Warm regards,
The Florista.ph Team
I WILL NEVER RECOMMEND ANYBODY TO…
I WILL NEVER RECOMMEND ANYBODY TO PURCHASE IN THAT ONLINE GIFT SHOP. BAD SERVICE
December 15, 2025
Unprompted review
Reply from florista.ph
Dear Tharaka Sandamanna,
Thank you for your honest review. We’re sorry that your experience was not a positive one. We are constantly working to improve our service and truly regret any frustration caused. Your concerns have been shared with our quality team for further investigation.
Warm regards,
The Florista.ph Team
fast and reliable.
Everything fast and reliable.
Gift was wrapped very nicely
Thank you
December 15, 2025
Unprompted review
Reply from florista.ph
Dear Rasmus Saard,
Thank you for the lovely feedback! We're pleased to hear that the delivery was quick and the gift presentation met your expectations. Ensuring a smooth and beautiful gifting experience is what we strive for. We look forward to your next order!
Warm regards,
The Florista.ph Team
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We are satisfied with the quality of…
We are satisfied with the quality of the flowers
December 12, 2025
Unprompted review
Reply from florista.ph
Dear Marlon Manantan,
Thank you so much for your kind words! We’re delighted to hear that you were satisfied with the quality of the flowers. Providing fresh, beautiful blooms is always our top priority, and feedback like yours keeps us motivated. We hope to serve you again soon for your future floral needs!
Warm regards,
The Florista.ph Team
The flowers arrived as scheduled
The flowers arrived as scheduled—fresh and beautiful. My wife loved them. Many thanks for the excellent service.
December 13, 2025
Unprompted review
Reply from florista.ph
Dear Alfredo Jr Bernas,
Thank you for your lovely feedback! We're delighted the flowers arrived as expected and brought joy to your wife. Ensuring freshness and timely delivery is our top priority, and we’re happy we could meet your expectations. We hope to serve you again soon!
Warm regards,
The Florista.ph Team
There should be a real time tracking…
There should be a real time tracking system, not just the auto reply "order has been received and getting process." i.e. order is on the way to the recipient. Because some are getting an anxiety not knowing the status of thie order. Are their order going to make it on time or delayed so they can plan better especially if it's a surprised gift.
November 29, 2025
Unprompted review
Reply from florista.ph
Dear Kevin,
We truly appreciate your honest feedback. We understand how uncertainty about delivery timing can be stressful, especially for special moments. While we do our best to communicate updates, we recognize the need for real-time tracking and will definitely explore ways to improve this feature. Your suggestion is important to us, and we’re grateful for your patience and understanding.
Warm regards,
The Florista.ph Team
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