I need my order shipped asap to wear to a very special function that I’ve never attended before. This is the only appropriate company I found something to wear. Thank you for all your help.
Company replied
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Review summary
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Reviews shaping this summary
The selection of colors, sizes, and styles is great. I haven't received the items yet so I cannot comment on them.
Company replied
DO NOT ORDER FROM THIS COMPANY !!!!!!!!!!!!! The dress turned up in a small cheap plastic bag, the dress cost me £185. The dress looked nothing like the picture online. It is badly made, dreadf... See more
Company replied
I strongly advise anyone to stay away from this site. Their return policy is not accurate! I ordered a dress for my daughters sweet 16 and when it arrived it was poorly constructed and looked nothin... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United States
- service@trailforgegear.com
- flormiss.com
2.9
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Awful fabric bad fitting
Awful fabric - so rigid! The size was too small even though I used their sizing guide. Almost impossible to send back for a refund . Cost me £32.65 to send back to them
September 6, 2024
Unprompted review
Reply from Flormiss
Dear Teresa,
Thank you for taking the time to share your valuable feedback with us.
We are very sorry that you had an unsatisfactory shopping experience.
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. Our dresses sizes are generally larger.
Regarding the returned shipping costs, our website has stated that shipping costs are non-refundable.
https://www.flormiss.com/return-policy.html
We are utterly dismayed and sincerely apologetic upon learning about the dreadful experience you've endured with our products and services.
Thanks for your time
Best Regards
Flormiss Service Team
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I ordered a mother of the Bride dress
I ordered a mother of the Bride dress. When I finally received the dress, everything was wrong with the dress. The color was not what I wanted. I ordered a Dusty Rose. This dress came orange. Bunched up material when you wear it. Material was different. It was very long. It wasn’t made well. I complained about all these issues. They claim the dress has nothing wrong with it. Come and see it. They haven’t granted a return and get the refund back. I just don’t understand them. I wouldn’t recommend Flormiss to anybody. They are only for the money.
August 9, 2024
Unprompted review
Reply from Flormiss
Dear Edith ,
We truly appreciate your sharing the feedback with us.
At flormiss, your satisfaction has always been the cornerstone of our business operations. We are deeply sorry for this unsatisfactory shopping experience.
Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences, which is one reason.
We understand your dissatisfaction and your reluctance to recommend us to others. We are committed to learning from this experience and making significant improvements to our quality control, customer service, and order processing to ensure that such problems never happen again. We hope that you can find it in your heart to give us another chance in the future to show you that we truly value your business and your satisfaction.
Thanks for your time
Best Regards
Flormiss Service Team
Not what I ordered but they won’t refund
I ordered a dress for almost $300.
They sent me a dress that was different to the photo I ordered from and told me that they can’t refund and I should read the policy.
I didn’t change my mind
It wasn’t wrong size
It wasn’t faulty
It was a different design dress to what I ordered and yet they won’t refund or give me a dress as to what I ordered …
They just keep saying the refund policy is that they don’t refund on what I order…
But my argument is
They didn’t supply me with the dress I ordered so I should be refunded.
It wasn’t a bloody $300 donation I made to them but that’s what they have done .
Kept my money and sent me whatever was in there warehouse .
I wish Australia would block these websites from our internet so they can’t sell to Australians , or anyone
They are gutter scum
July 29, 2024
Unprompted review
Reply from Flormiss
Hi Moore,
We would like to express our sincere gratitude for you taking the time out of your busy schedule to share your thoughts with us through your review. It truly means a lot to us as we constantly strive to improve.
We are deeply dismayed to learn that our team has unfortunately led to an experience that did not meet your expectations during your shopping journey. At Flormiss, every single one of our customers holds an exceptional place in our hearts and is the cornerstone of our business. We have taken your feedback to heart and are now fully dedicated to making significant strides in bolstering the quality of our products and elevating our service standards to new heights. Our overarching aim is to guarantee that each and every customer revels in a completely fulfilling and satisfying encounter whenever they engage with our brand.
Once again, we extend our heartfelt thanks for your patience and understanding throughout this process. Your continued support is what drives us to be better, and we look forward to serving you again in the future and exceeding your expectations.
Best regards,
Flormiss Customer Service
Very beautiful
The clothes are great quality and the fit is perfect. The skirt fabric is soft, it's a great value. Express shipping is not particularly fast, but I understand. Order early so you're not rushed.
June 5, 2024
Reply from Flormiss
Hi Annie,
Thank you for your positive feedback!
We will continue to work hard to improve the quality of our dresses and services.
Wish you happiness every day !
I randomly found this site and was…
I randomly found this site and was doubtful about getting a graduation dress. The dresses looked nice in pictures, but I needed more info. Customer service helped with my concerns, and I ended up ordering a pink floor-length skirt.
June 18, 2024
Reply from Flormiss
Hi，
We are absolutely delighted to hear that you had such a wonderful experience with our dress! Your comfort is of utmost importance to us.
Hope to serve you again very soon.
Have a great day !
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Ideal color and style
The dress is very good in every aspect, and the color is what I want, but the logistics is a little slow.
June 18, 2024
Reply from Flormiss
Thank you so much for taking time for the feedback, we are glad to learn you like the dress.
We will continue to work hard to improve the quality of our dresses and services.
Horrible
Horrible, ugly. Itchy dress. No return address….and no phone number. They do not care about their customers. They are liars and crooks.
June 17, 2024
Unprompted review
Reply from Flormiss
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Please feel free to share any specific concerns or issues you encountered, and we will do our best to resolve these issues promptly.
Once again, we sincerely apologize for the inconvenience and distress caused.
Asking to replace the dress that does not fit me
I paid $159 for a dress size 14, the measurments were not fitting at all.
when asking to replace the item with a larger dress that fit my zise, I was asked to send pictures of me wearing the dress. can you believe it??
I refused to send a picture and asked just to replace the dress and was answered as follow:
"We understand that size charts may vary slightly between different retailers, which is a common occurrence. Therefore, we encourage customers to carefully review the size chart before placing an order.
In summary, given that the size discrepancy may have arisen due to personal reasons, we regret to inform you that according to our return policy, returns are not accepted in such cases. We appreciate your understanding in this matter.
We are happy to apply a 10% refund to you as a discount on the dress or a 15% coupon on your next purchase. You may get a tailor to modify it to match the fit or just resell it."
June 3, 2024
Unprompted review
Reply from Flormiss
Hi Liat,
Thank you for taking the time to leave us a review.
We sincerely apologize that our return service has fallen short of your expectations and left you feeling dissatisfied. Please know that we truly value your feedback and are committed to addressing the issue you've raised.
At Flormiss, each and every one of our customers holds a special place, and we're acutely aware that we failed to deliver a satisfying shopping experience this time around. This simply isn't acceptable to us, and we've already taken steps to enhance both the quality and service of our dresses moving forward.
We've devised a new solution with you in mind, which we believe will meet your needs. We truly hope it earns your approval and restores your faith in our brand. Once again, we're deeply sorry for the inconvenience caused, and we look forward to making things right for you.
Thank you for your understanding and patience.
Flormiss Customer Service Representative
Reply from Flormiss
Thank you so much for taking time for the feedback.
We will continue to work hard to improve the quality of our dresses and services.
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Reply from Flormiss
Hi Jessica,
Thank you for your positive feedback! Your affirmation is the greatest encouragement to us.
Hope to serve you again very soon.
Terrible customer service
Terrible customer service, awful quality dress, and unhelpful staff.
April 14, 2024
Reply from Flormiss
Hi Chel,
We sincerely appreciate you taking the precious time to share your thoughts with us by leaving a review. It is with great regret that we learned of your dissatisfaction with the experience you had. Your feedback is like a precious gem to us, as it provides the essential insights we need to identify areas for growth and enhancement.
We are continuously dedicated to enhancing both the quality of our skirts and the level of our services. In the event that you find our proposed solution less than satisfactory, please do not hesitate to reach out to us. We are committed to working with you until you are completely content.
Your time and understanding are deeply appreciated by us.
Best regards,
Flormiss Customer Service
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