Floship Reviews 

We would like to express our sincere gratitude to the Floship HK team for your continued support, and we truly appreciate your always being so pleasant and helpful.

My package is stuck at Floship Amsterdam. I’ve tried contacting them, but they won't answer me! They aren't responding to YesStyle, the company that sent me the package. This is extremely irresponsible of Floship. I want my package, yet they aren't telling me anything.

Hello Floship
I live in Cameroon and I use YesStyle to shop my skincare products but from May to July you guys have lost 8 packages of mine and you won’t even email me I literally find out that when it reaches liege to come to the country of destination it doesn’t update tracking anymore please Floship I am a content creator and brands send me these products your shipping frustrates me a lot and I have no clue where my packages are is it that you guys don’t ship to Cameroon 🇨🇲 anymore please I need my packages my names on the packages are Sandra Richney or Richney Sandra please provide my packages I don’t want to want to suffer because of your service

I have been working with Floship for several years, and the partnership has been very positive.

Their support team, especially Shantnu, is responsive and effective. They quickly resolving technical integration issues early on and have been proactive in helping us navigate complex logistical hurdles, such as courier-specific restrictions in Australia.

Overall, they have proven to be a reliable fulfillment partner that has adapted well to our specific business needs.

I'm a client of Floship and have been working with them for the past few months, mainly for my crowdfunding fulfillment.

As this was my first time using a fulfillment company and also the beginning of my business, there was a lot to learn about the system. During the fulfillment process, I experienced several challenges, particularly regarding pricing, customs declarations, and some operational issues. There were definitely areas that required improvement.

Before launching my crowdfunding campaign, I had many discussions with the team to estimate fulfillment costs as accurately as possible so I could charge my backers fairly. However, once all of my inventory had arrived at the warehouse and it was finally time to start fulfilling orders, I realized that I hadn't been fully informed about some important details.

As a result, there was a noticeable difference between the shipping costs I had estimated during the crowdfunding campaign and the actual fulfillment costs. A large part of this was due to the significant difference between the pick and pack pricing at the Hong Kong warehouse. I had initially been informed of the China warehouse pricing, while my inventory was actually stored in Hong Kong. In hindsight, this seems to have been a simple communication error among the many emails exchanged during the setup process. Unfortunately, this important detail was not clearly communicated in advance, and it ended up having a significant impact on my fulfillment costs.

Despite these challenges, I would like to recognize Shantnu, who has consistently been responsive, patient, and proactive throughout the entire process. He has put a great deal of effort into coordinating between the warehouse and me, investigating issues, communicating updates promptly, and helping me find practical solutions that best fit my situation.

I would also like to mention the customer service team. I've had several interactions with them regarding shipping issues, investigations, and other inquiries. They have responded quickly and have been efficient in following up with carriers and handling shipping related matters, which I appreciate.

Overall, I believe there is still room for improvement in terms of pricing transparency and helping new clients better understand the fulfillment process before they commit. It would be very helpful if new clients could receive a single, comprehensive document that clearly outlines all pricing structures, warehouse specific differences, and potential additional charges. I often found myself learning important operational details only when I was about to carry out a specific task or after asking additional questions. I believe providing this information upfront would make the onboarding process feel much more structured and professional. That would make it much easier to understand the service, reduce the need for so many back and forth emails at the beginning setup stage, estimate costs accurately from the beginning, and avoid unexpected surprises later on.

I still appreciate the efforts of the people I've worked with directly within the Floship team. They have been kind, responsive, and genuinely willing to help, which made it easier to communicate with them throughout my fulfillment journey.

At the moment, my package is almost 10 days in the Amsterdam Floship hub, with no movement at all.
Whenever I enter my tracking number on their tracking page, I get an error notification. And there seems to be no way to contact them about this. I'm hoping I will receive my package soon (or at all), but at this point, it seems highly doubtful.

FRAUDULENT TRACKING DATA — DO NOT ORDER FROM THIS COMPANY
I placed an order with Stylevana NL (Order #BWSVNLB2000059014) and waited over two months with no delivery. Every time I contacted customer service, I received the same copy-paste response promising shipment “within 7 working days” or “10 to 14 working days.” None of these promises were kept.
When I finally demanded a full refund, they suddenly sent me a shipping confirmation with a Floship tracking number. Here is the most alarming part: the tracking page showed shipment milestone entries dated 24 and 25 March — but I received this tracking link on 21 March. The tracking system was displaying events from the future. This is not a system error. This is fabricated tracking data.
When I pointed this out, they responded with yet another generic email saying the parcel had already been dispatched and they could not process a cancellation. They even had the audacity to say “we hope you may consider keeping the order” — an order I have never received and likely never will.
I have screenshots of everything: the future-dated tracking entries, all email exchanges, and the order confirmation. I am now pursuing a chargeback through my bank, filing complaints with the European Consumer Centre Netherlands and the Dutch consumer protection authority (ACM), and reporting this to the Hong Kong Consumer Council.
If you are reading this before placing an order: DO NOT. Read the hundreds of similar reviews here. The pattern is always the same — delays, generic responses, fake shipping confirmations, and no refund. Save yourself the stress and your money.

“We’ve had a great experience working with Floship as our logistics partner. Their cross-border shipping capabilities, operational efficiency, and proactive support team make them a dependable partner for scaling international eCommerce operations.”

The don’t even deserve one star. Their reading the address is stupid and their pretending to deliver is all hoax to make customer more mad. Or they just provide wrong information in the tracking.

Good experience to have Floship as warehouse for around 2 years cooperation, the charge is not cheapest but good to communicate as in the same time zone.
Some warehouse operation need to improve such as lot/expiration management but overall the variable ship options are good to fulfill e-commerce needs.

We’ve been working with Floship for several years now and are very satisfied with their service.
Urvashi has been an outstanding point of contact — always available, highly professional, and incredibly helpful. His responsiveness and attention to detail make a real difference.

Floship’s platform is powerful and feature-rich, offering a wide range of options and integrations that suit our needs perfectly.

Overall, Floship is a reliable partner with great service and a solid system. Highly recommended.

We've had a great experience working with Floship, thanks in large part to their incredibly supportive account team — especially Shannon and Gabriele. They've gone above and beyond to coordinate across multiple time zones, stay on top of complex tariff situations, and help us navigate international logistics with confidence.

What stands out most is their scrappiness and resourcefulness. This is a high-touch team that gets things done. They’re proactive, responsive, and genuinely invested in helping us succeed — not just maintaining the business, but actively earning it.

Deliveries are reliable, and packages almost always arrive as expected. On the rare occasion something goes off track, their support channel is responsive and helpful. All in all, Floship has been a strong partner, and we really value the hands-on approach and hustle their team brings to the table.

After over a month of working with the Floship team, we are incredibly satisfied with their service — from customer support to the warehouse! This is the first fulfillment center we are working with that is located in Lithuania. In addition, we also operate our own warehouse in Slovenia.

Whenever there is something urgent, their response time via email during working hours is under 30 minutes, and our account manager on WhatsApp is very responsive as well.

Overall, our team is truly pleased with their fast communication, quick problem-solving, fresh ideas, and the dedication of the fulfillment staff who handle our packaging.

So far, they have successfully shipped around 94 packages with fast packing and quick delivery times (2–3 days).

They also offer monthly video calls to ensure we stay up to date on everything. In July, we’ll be visiting the warehouse to meet the team in person :)

Highly recommended!

I strongly advise against using Floship—avoid this company at all costs.

Firstly, dealing with Floship is a constant blame game; no matter what goes wrong, it's never their fault. They consistently make severe billing errors, adding arbitrary charges to invoices that defy explanation. Expect at least a 25% markup on all shipping rates, clearly padding their profits at their clients' expense.

Moreover, their inventory handling is a nightmare. They frequently pack and ship orders in the wrong cartons, but when confronted, they refuse any responsibility and conveniently shift blame elsewhere. Inventory reception is painfully slow, significantly disrupting business operations and causing unnecessary delays.

Their approach to invoicing borders on absurdity—they charge for anything and everything imaginable, often items that shouldn't even be billed. Communication with their customer service is a robotic experience; the representatives seem detached, scripted, and entirely unaccountable. It's evident none of them have actually visited or understand operations at their own warehouse.

Having personally visited their Hong Kong facility, I can confirm it's disorganized and highly unprofessional. Overall, Floship provides a frustrating and unreliable service that consistently harms rather than helps your business. A company to steer clear of by every measure.

Promised great prices from a range of freight companies and only ever gave the option of DHL. ended up cheaper to ship from my local post office than to use their service.

Over the years I have had multiple account managers each as bad as the previous, don't respond to emails.

Biggest mistake I have ever made was moving product into their warehouse.

I've been with Floship since 2020 / 2021. It's been a positive experience and my account manager Jimifer has been very attentive with my needs.

We've worked with Floship as our fulfillment partner since 2023, successfully shipping out two Kickstarter campaigns with their support. While there were some growing pains and learning curves along the way, their team helped us navigate the complexities of crowdfunding fulfillment.

A special mention to our account manager, Santosh, who has been helpful throughout the process. There were some delays in communication, but we understand that our fulfillment always falls in December—one of the busiest months for logistics. Packaging delays were sometimes out of their hands, and shipping to military addresses took longer than expected.

Despite these challenges, Floship played a key role in getting our products to backers around the world.

The team of Floship, namely Urvashi, provided valuable help and insight throughout our biggest logistics project so far. They were helpful and quick to respond!

After speaking with multiple members of the CS team, there was a lack in updates and reply time. Which is very disappointing after following up multiple times.

Shantnu from the Floship support team is always amazing at providing assistance and solving issues. We greatly appreciate his efficiency as clients of Floship.

Thank you Shan!

This is not a customer-first company. Doing business with Floship has been like pulling teeth.

A little bit of a background. We are a small/medium business that have worked with 3-4 3PL services before and since using Floship.

Floship has been subpar to say the least. I believe this is because they are too big to provide good service to their customers, and try to put responsibility squarely on the customer without adequate assistance. If you are a big company that sells one or two products and can have a dedicated team member on it, it may be the right fit. But, otherwise, I would not recommend them.

Things that have happened in the year we traded with them.

• We had a representative. Initial handling was that they wouldn't respond to emails and had to lodge a complaint to get them to be more consistent. When making requests to them, they would respond that the customer needed to do it and would often not provide a process on how it should be done.

• They transferred warehouses and charged us for the transfer. We noticed the amount discrepancy and they noted it was the transfer and we shouldn't have been charged for it. To reverse it, their IT department took a week to manage.

• They provide a price quote that, on the two occasions we bulk exported orders, were different from reality. Enough to make our other 3PL partners more cost effective.

Our conclusion was that though they provided a platform to reach out to our Asian customers, it was not cost-effective or smooth enough to maintain a partnership.

We ended up going with a smaller Australian-based 3PL company and have not looked back since.