My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Absolutely beautiful item am gifting…
Absolutely beautiful item am gifting as a present excellent value beautiful item
November 3, 2025
Unprompted review
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Light for the Soul Bible Verses
Lovely product. Packaging could have been a bit better - was surprised the item wasn't damaged.
November 11, 2025
Unprompted review
Beautiful delicate product.
Beautiful delicate product.
I wasn't expecting it to take quite so long to arrive, but worth the wait as special.
December 10, 2025
Unprompted review
Glitter pens.
Easy to use ordering services, lovely product, well informed concerning delivery and very good delivery time considering what time of year it is.
December 5, 2025
Unprompted review
Great products
Great products, Service First Class. Order received on Time.
November 26, 2025
Unprompted review
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Excellent Service
Product arrived on time and was exactly as described
December 5, 2025
Unprompted review
I ordered thee jeans and I was worried…
I ordered thee jeans and I was worried about them fitting me. But I had no need to worry as they fitted really well lots of stretch in them. So comfortable and wash really well. I totally recommend buying these jeans. You will love them
December 11, 2025
Unprompted review
Car pack x2
Ease of ordering, also got 2 for the price of 1 as was on a deal, bought for grandson's Christmas Eve gift.
November 28, 2025
Unprompted review
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Great company
Great company very reasonable prices. Would recommend.
December 11, 2025
Unprompted review
Iv ordered two packs of nail art pens a…
Iv ordered two packs of nail art pens a month ago they still not arrived or they have sent me something completely different two packs of marker pens? I can’t contact them as email won’t send , I’m really annoyed
November 18, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that you did not have a satisfactory experience, and we completely understand your feelings. To further assist you, please send the specific details and relevant information to our customer service email address: service@floweraup.com. Our professional customer service team will contact you within 24 hours and do their best to provide you with a proper solution.
We kindly ask for your understanding and support, and we appreciate the opportunity to make things right. Thank you again!
Advent calenders
Ordered 2 advent calenders for my daughters 14th November.
I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies.
Contact company didn't want to know. Went through PayPal? Company made contact.
Told to cancel case through paypal and would get full refund.
Done this now saying they can't refund me.
So got 2 empty advent calenders and £49.98 out of pocket...
DO NOT ORDER FROM THIS COMPANY. SHOCKING CUSTOMER SERVICE. COMPANY LIE...
November 14, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
No No No
Goods ordered no delivery no delivery date no refund so far
I wish I hadn’t bothered
Finally it turned up 👏
December 8, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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This is the worst experience I’ve ever…
THIS IS A SCAM COMPANY AVOID AVOID AVOID
This is the worst experience I’ve ever had ordering something online the customer service is absolutely appalling never received a item they lied about it trying to be delivered I’ve had to raise a dispute with PayPal please avoid this company at all costs you won’t get your item and probably won’t get a refund
December 7, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
My email was very quickly…
My email was replied to very quickly and appreciated.
December 2, 2025
Unprompted review
Biggest load of pish I've ever had the…
Biggest load of pish I've ever had the misfortune of coming across.
Rip off , cheap nasty rubbish , nothing received is how it's advertised , if you read this review , take heed , keep swiping away from this website or any links to it.
December 3, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Crochet Advent Calendar
Ordered a crochet advent calendar for my wife who loves to crochet,what a disappointment every box contained a small ball of wool,total rubbish,will not buy from this company again.
November 25, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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Avoid this company at all costs
If I could give zero stars, I would
I ordered an item at the end of October. Two weeks later, still no delivery—just repeated emails saying it was “in transit.”
I contacted them to ask when I should expect it, only to be told to wait another 7 days. After those 7 days passed with no delivery, I emailed again and received the same automated response telling me to wait yet another 7 days.
By this point (3–4 weeks after ordering), I was no longer prepared to wait and requested a refund. Instead of processing it, they asked me to check with the post office and confirm my address—something that should have been done long before.
After several back-and-forth emails, they finally agreed to refund the product but refused to refund the shipping fee. I made it clear that the shipping fee must also be refunded, as I never received the product.
03/12/25 Update
All money has been refunded but not without having further email correspondence.
My review still stands as the whole experience has been dreadful.
They Need to learn about customer service, setting expectations and not taking customers for granted
November 29, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This company seems you have been warned to be a scam
This company seems to be a scam, when you ask for a refund they ignore your emails and the products are not the same as advertised
Thanks for your response, sadly I have used the link several times and my emails are just being ignored ?
November 2, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Very Poor
Purchased a sea glass friendship decor costing a total of £10.98.
It arrived minus the box, the ribbon was split and the writing was very poor.
I complained, only to be told it would be too costly to send it back would I like a replacement. I said yes but it must be a better quality and as shown, in a box.
Told replacement wont be coming with a box do I want a partial refund.
Would never advise anyone to use this company
October 19, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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