My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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I ordered a hat from this company…
I ordered a hat from this company flower up December 31st I am still waiting for delivery I would not recommend this online shop it’s not been received
Disappointed
January 10, 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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A nice power concealer
A nice power concealer, went on well with the free brush , I brought 2 ,good value product .
January 2, 2026
Magical
Everything it was just magical the nicest hotel I've ever stayed in . From the staff to the food to the actual place it was beautiful
December 29, 2025
Unprompted review
Excellent communication
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery. The customer service team responded to my query starlight away and processed another order for me.
November 20, 2025
Unprompted review
2-3 week delivery time
This does work clear lipstick that brings out your natural lip colour
January 2, 2026
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Ordering was easy but de,I very seemed…
Ordering was easy but de,I very seemed to take awhile. I was disappointed the text is so small as an older person my eyesight isn’t as good as it was so larger print would be helpful. The designs are very nice.
December 1, 2025
Unprompted review
Paid nearly £20 for a novelty mug it's…
Paid nearly £20 for a novelty mug it's supposed to talk when you drink and it doesnt and the picture is printed back to front, it also took over 2 weeks to get here will not be using the site again it should be shut down clearly a scam
December 23, 2025
Unprompted review
Reply from Floweraup
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@floweraup.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Load of rubbish
Still haven’t even dispatched my order after 9 days of ordering! I ordered a M size and invoice says they sending me a S. Contacted customer service and they trying to offer me 20% refund or 50% refund for an item I haven’t even received because they haven’t even sent it!! Don’t bother ordering!
December 19, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I bought two tights from them
I bought two tights from them. I didn’t receive it. They think they left it outside my door. I didn’t get it they are not etc bother to send me another one or give me back my money very disappointed and I would never buy anything from tham again for me they are scammers!!!!!
November 1, 2025
Unprompted review
Reply from Floweraup
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@floweraup.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
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Hard sell, bad communication
I only wanted 1 lipstick but got a nd paid for 3. I tried to change/cancel the order but was told it was too late. Thdd red n the product took a long time to arrive and we’d h ed n it did and I used it, it made my lips sore. I have asked for a refund and did not even get sn acknowledgment
Useless company selling expensive products
December 5, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com.. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
First class communication and service.
First class communication and service.
December 16, 2025
Unprompted review
Excellent Customer Service
Even though I wasn't entirely satisfied with the product that I purchased, the customer service team were very quick to respond, extremely courteous and agreed to offer a refund which I accepted and it was in my account same day
December 16, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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Absolute scam, avoid at all cost
I ordered four f-caw-f cups. Absolute waste of money and NOT as advertised. They were bought as presents but I'd be embarrassed to give them. Please don't spend your money with this company 😡
December 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that you did not have a satisfactory experience, and we completely understand your feelings. To further assist you, please send the specific details and relevant information to our customer service email address: service@floweraup.com. Our professional customer service team will contact you within 24 hours and do their best to provide you with a proper solution.
We kindly ask for your understanding and support, and we appreciate the opportunity to make things right. Thank you again!
Absolutely beautiful product,excellent…
Absolutely beautiful product,excellent quality,exactly as stated,
December 13, 2025
Unprompted review
Refund offered .
Further to my original post about the mascara that gives you a look of lashes been false the company have kindly reimbursed my money you me with an apology .
December 10, 2025
Unprompted review
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thermals
I have bought these thermals for three years running. They are great and keep you lovely and warm. They are easy to wash and dry and comfortable to wear. They are good to do business with and they deliver quickly. I will be ordering again next year as I will be wearing them until summer
December 12, 2025
Unprompted review
Ideal gift
Super delivery. Ideal gifts for those special neighbours
November 12, 2025
Unprompted review
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