Flower Station Reviews 

3,486
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality flowers, often noting their freshness, stunning arrangements, and thoughtful presentation. Many people highlight the exceptional service, describing staff as helpful and knowledgeable, appreciating the reliable ordering process, clear communication, and prompt responses. However, some customers noted issues with delivery, including flowers not arriving or being significantly delayed, and difficulties with tracking. A few others felt that flower quality was not always consistent, with some bouquets appearing weak upon arrival, not lasting long, or differing from what was ordered.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beauty, freshness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick and efficient deliveries,... See more

Service

Users describe positive interactions with service, with many customers consistently praising the excellent... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers consistently praising the beautiful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more

Rated 5 out of 5 stars

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more

Rated 5 out of 5 stars

I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.1

All reviews

(3,486)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers bought as a gift for a friend and they loved them. Elegant & tasteful - their words
Thank you again

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

How to do things when it goes wrong.

I made a priority order and due to a mess-up at their end the order wasn't fulfilled, nor was this communicated to me. So after me chasing several times with no resolution I decided to cancel the order and request a refund. I always find that the mark of a good company is how they deal with situations where things go wrong, as lets be honest things do and often go wrong in our modern society. So to be fair to the Flower station they refunded my money no quibbles, and to mine and my mothers surprise they arranged a complementary bouquet of their seasonal bunch which arrived this morning, which my mum has advised are some of the nicest flowers shes ever received. She said she had 4 or 5 sunflowers in the bunch which she has never seen before, and was very pleased about. The Flower Station has redeemed the situation, and saved the day. So now they have a future customer for life. Thats how you build a brand and a reputation. Own the problem, and resolve it. Bravo Flower Station.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!
Flower Sation UK fail to live up to their promises. Despite a full webpage stating that they offer 'same day delivery to Barnet' they fail to live up to their promise. This is clearly a breach of contract and I have contacted Trading Standards to complain.
Their customer service operative said that the company and their web team 'are aware there are discrepancies between the website and what they can actually do'. That is not MY problem! I placed an order in good faith which they broke their contract on.
Realistic expectations have not been met; if you cannot deliver inside the parameters you have set DO NOT OFFER THEM!
It is not unrealistic to list at the top of the Same Day Delivery Page the areas that you cover.
You should not have a page stating Same Day Delivery In Barnet if you cannot match the claim.

July 9, 2026
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Sarah,

We are sorry to read your review and apologise for the frustration caused.

We would, however, like to clarify the circumstances surrounding your order. While we do offer same-day delivery to selected Barnet postcodes, not every postcode within the borough falls within our same-day delivery network. The recipient's postcode was outside the area serviced by our same-day delivery fleet and therefore could not be fulfilled using that service.

As soon as we identified this, we contacted you to explain the situation and provided the available options. We understand that this was disappointing, particularly as the order was intended for a specific occasion. After these options were presented, you chose to cancel the order, and we processed the cancellation and refund in accordance with your request.

We appreciate your feedback regarding the clarity of our website and postcode information. Comments such as yours are taken seriously and help us identify areas where we can improve the customer experience.

We are sorry that, on this occasion, we were unable to meet your expectations.

Kind regards,

Alex

Rated 5 out of 5 stars

very happy with this delivery

very happy with this delivery, ordered the Get Well Soon bunch with balloon & bear, they arrived when I'd asked for the delivery to be made, I was kept apprised, and there was a photo of our friends receiving them on the doorstep.

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Everything perfect

Easy ordering, delivered on time and flowers of good quality and lasting well, even in this heat - what more could you want!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

What a beautiful bouquet of flowers

What a beautiful bouquet of flowers! It arrived beautifully wrapped and was clearly packaged with great care. The entire arrangement was absolutely gorgeous, and the delivery was smooth and completely hassle-free. I couldn't have been happier with the quality and service.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Flowers never delivered

Flowers never delivered. DHL said they had but the coordinates were incorrect and the photo showed a Dunelm parcel being delivered to an unknown door.
Flower Station said they would redeliver on Tuesday. Phone call to say yellow roses no longer available and agreed to accept orange roses.
Unfortunately the flowers were never delivered and DHL website show that they were still in Depot.
Requested refund which I received via PayPal.

July 8, 2026
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Jenny,

We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.

Unfortunately, the original delivery was affected by an issue with the courier, and we fully understand your frustration after the tracking information and proof of delivery did not correspond with your recipient's address. As a result, we arranged a replacement bouquet and kept you informed when a substitution from yellow to orange roses became necessary due to stock availability.

Although the original order was ultimately refunded in full, we also sent an apology bouquet as a gesture of goodwill, which was successfully delivered and safely received by the recipient.

We appreciate your patience throughout this matter and apologise once again that your first experience with us did not reflect the standard of service we strive to provide.

Best regards,

Alex

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Rated 5 out of 5 stars

I needed a last minute order for family…

I needed a last minute order for family as I was unable to make a hen party in london, and was surprised at such efficient service I ordered the same morning and beautiful flowers were delivered within 2 hours. A very happy customer. Thankyou xx

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the flowers for my…daughter-in-law after giving birth to our first grandchild

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they were blue for her son. The delivery service was fantastic as they phoned me to question if I had given them the correct address, which they were right to do as I had got the postcode wrong. I really appreciated them checking with me. I highly recommend this company and would definitely use them again.

June 30, 2026
Unprompted review
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