Flower Station Reviews 

3,502
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and stunning floral arrangements, often noting their freshness and high quality, which frequently exceeded expectations. People also highlight the exceptional service, with staff being helpful, friendly, and providing smooth, reliable communication, making the ordering process easy and pleasant. However, some customers also noted significant issues with delivery, including flowers not arriving at all or being delivered much later than expected, sometimes missing important dates. A few other people also felt that the quality of the flowers was disappointing, with some arriving damaged, broken, or wilting quickly, and packaging occasionally being torn.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy ordering processes and timely... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the flowers as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more

Rated 5 out of 5 stars

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more

Rated 5 out of 5 stars

I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more

Rated 5 out of 5 stars

When I placed the order, I was a bit apprehensive of what the actual arrangement would look like. I also expected the delivery to arrive in 48hours. To my absolute delight, my girlfriend sent me a pic... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(3,502)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I chose the Pink Peacock to celebrate a…

I chose the Pink Peacock to celebrate a friend's retirement ... and was excited when I got to glimpse the beautiful arrangement in the delivery confirmation photo ... along with their dog carer and the dog, Luca !!
It was an exciting day for all of us. Thanks guys!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

My friend loved her flowers

My friend loved her flowers, delivery was great and when the road was closed to deliver the flowers they called me to rearrange. Great communication and wonderful customer service!

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Next day delivery was great

Next day delivery was great,

If i could suggest, if possible, deliveries could arrive in the morning. It just so happened i was on a facetime video talking to a friend on the phone and she had just arrived back home in the afternoon and as we were speaking the delivery man arrived with her beautiful flowers. It was her birthday, and i got to see the flowers, a great job, they were beautiful and she was happy to receive them. I love your service this is my 2nd time ordering from yourselves and will continue to do so.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Across the pond great service

I live in the USA & your company twice now has delivered to my family in London on time and with a product that the recipients loved. Very happy with your product, service and online attention.

June 21, 2026
Unprompted review
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Rated 5 out of 5 stars

An excellent service

The bouquet was absolutely beautiful, exactly as described online, and good value for money. It was delivered on time and perfectly packaged. I would have no hesitation recommending Flower Station as a supplier.

June 14, 2026
Unprompted review
Rated 4 out of 5 stars

Comms were great

Comms were great, using Flower Station every time as can usually be relied upon. This last time a little hiccup, but co apologised and compensated.

June 13, 2026
Unprompted review

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