Flower Station Reviews 

3,505
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and stunning floral arrangements, often noting their freshness and high quality, which frequently exceeded expectations. People also highlight the exceptional service, with staff being helpful, friendly, and providing smooth, reliable communication, making the ordering process easy and pleasant. However, some customers also noted significant issues with delivery, including flowers not arriving at all or being delivered much later than expected, sometimes missing important dates. A few other people also felt that the quality of the flowers was disappointing, with some arriving damaged, broken, or wilting quickly, and packaging occasionally being torn.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy ordering processes and timely... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the flowers as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more

Rated 5 out of 5 stars

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more

Rated 5 out of 5 stars

I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more

Rated 5 out of 5 stars

When I placed the order, I was a bit apprehensive of what the actual arrangement would look like. I also expected the delivery to arrive in 48hours. To my absolute delight, my girlfriend sent me a pic... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(3,505)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent service

The bouquet was absolutely beautiful, exactly as described online, and good value for money. It was delivered on time and perfectly packaged. I would have no hesitation recommending Flower Station as a supplier.

June 14, 2026
Unprompted review
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Rated 4 out of 5 stars

Comms were great

Comms were great, using Flower Station every time as can usually be relied upon. This last time a little hiccup, but co apologised and compensated.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

From placing my order to delivery was kept informed of each stage of the process
My family member loved the flowers..peonies being her favourite and sent a picture of
Exceptional service and beautiful flowers
Thankyou

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

I am truly disappointed with the…

I am truly disappointed with the quality of the flowers I received. They were meant to be a beautiful surprise from my boyfriend, a thoughtful gesture intended to bring joy and create a special memory. What makes this even more disappointing is that he ordered three bouquets, trusting that they would be delivered fresh, beautiful, and in perfect condition.
Unfortunately, many of the flowers appeared damaged, some were broken, and they did not look fresh at all. To make matters worse, the flower boxes arrived damaged and torn. It was heartbreaking to see such a meaningful gift arrive in such poor condition.
My boyfriend placed his trust in your shop to deliver something special, but sadly the flowers and their presentation did not reflect the care and quality we expected. Considering that three bouquets were ordered, this experience was even more disappointing. I hope you will pay greater attention to quality control, freshness, packaging, and presentation in future deliveries.

June 11, 2026
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Irina,

Thank you for your feedback.

We are really sorry to hear that you had a bad experience with our company and the state in which your order was received. Unfortunately, we were unable to locate it to investigate the issues raised.

We would like to learn more about that and we'll be glad if you get in touch with our customer support team by sending an email with photos depicting the issues raised to info@flowerstation.co.uk.

Best regards,

Alex

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Rated 5 out of 5 stars

Very easy

Very easy, next day delivery.. the presentation and flowers were absolutely beautiful

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate online purchase

Easy to navigate online purchase. Beautiful flower arrangements, reasonably priced compared to other florists I looked at using, and swift efficient delivery. Very happy customer here.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Definitely recommend! Same day delivery and it was even a Sunday! The flowers look gorgeous, definitely worth the price and an amazing surprise for loved ones, will be buying from here again :)

June 7, 2026
Unprompted review
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