FlowerTops Reviews 10

My lovely Dad died on 22 June, and when arranging the funeral we wanted to support local businesses, something my Dad always liked to do. We visited flower tops 3 days later and my Mum ordered a 6 foot coffin bouquet and my brother and I separately ordered two matching wreaths to sit either side of the coffin. The owner gave us some cards to take away.
The day before the funeral, I phoned to say that with all the other planning palaver, we’d forgotten to hand the cards back, and living in Chester, feeling exhausted, and needing some time to chill the day before the funeral, what could she suggest we do. The attitude of the owner was so unhelpful, so I discussed with my Mum and phoned back to ask if the florist could leave hooks in the arrangements for us to attach the cards the following morning. The owner was so rude and unhelpful, the attitude was computer says no, and if we didn’t get the cards to her that day ‘they’ll have to go without’, she was shouting over me on the phone until I got so upset I hung up. She phoned back, still being aggressive and lacking any kind of empathy. I asked what would be the latest time we could drop the cards off, to be told 5pm. I drove over from Chester dropped the cards off, only to find that she’d phoned my Mum to complain about me (I’m 52!). This could have created a family rift, the day before my Dad’s funeral.We later found out that she was delivering the flowers the morning of the funeral, so we could have attached the cards the following day - and that she had a reputation for being rude to customers, stated from other providers we’d used.
The cards meant so much to us, the last cards we would ever write to our lovely Dad.
I have never written a negative review about any business before, and whilst the flowers were fine, I would never ever use, or recommend, this florist to anyone again.
At a time when everyone else has treated our family with such kindness and compassion, this woman has no skills to deal with people empathetically who are dearly deep in grief.
Please avoid if you’re in a similar position.
I am not interested in whatever reply this person gives, her behaviour and attitude towards grieving people was simply unforgivable.

Just visited whilst shopping in Rhyl. Carol is a lovely friendly lady who serves great chocolate cake and coffee for reasonable prices. Flowers and gifts also available worth popping in Nigel and Maureen

Undeniably the best Florist around.
Everything you need for any occasion, helpful staff, beautiful layout, also incorporated within the shop is a beautiful gift and coffee shop. Well worth a vist you won't be disappointed.

My husband bought me some flowers from FlowerTops and OMG I have never seen what I received before. I got a Box Explosion or something like that I think its called and wow amazing, the smell is to die for. I believe in spreading the word on whats good in this world and this florist deserves the credit 100%.

Well what can I say... This business and especially Carol (the owner) are very helpful in everyway possible! Carol goes above and beyond to produce the most beautiful arrangement of flowers I have ever purchased. Will definitely be buying my flowers for every occasion from here! Top class!! Many thanks Carol! 🙂

Nice gifts, and noticed very good reviews, but the Manager's attitude isn't very good.

There is an old vacancy apparently, that has been filled months ago, but she hasn't bothered to take the advert down in the White Rose.

Looked put out about me enquiring, and answered the phone, whilst I was asking about it.

I can recommend a nicer florist in Rhyl ( John Stephen's Florist Rhyl, Vale Road- lovely people), that are family owned: also Vagabonds in Prestatyn does a wider selection of candles, crystals, tarot cards, all things Wicca; there's the Witches Market on Facebook- lovely people, handmade gifts.

You can purchase a lot of what she sells on Amazon, and eBay, if you have access to the internet.

Thank you to Carol at flowertops so much for making the vision in my head come to life when it came to my wedding flowers and at half the price of another local florist. I really couldn’t have asked for better. Absolutely loved them.

Would not have given any stars if I was able to . This shop might do lovely flowers but the owners attitude is a disgrace. She talks to her employees like dirt in front of customers and has zero empathy for the customers who enter her shop. She is abrupt and darn right rude to customers and seems to think that it is OK to humiliate people She comes into contact with . AVOID LIKE THE PLAGUE. A poor lady who was grieving left her shop near in tears after her treatment by this lady and I use the term loosely.

Really lovely bunch of flowers sent by this company. Beautiful to look at, plenty of heads, long lasting and very easy to order early on the same day as delivery. Really pleased, and a very happy recipient too.
Thank you guys.

We were the recipients of a bouquet of flowers from Flowertops in Rhyl . This was via this florists' corporate client: Warner Leisure Bodelwyddan Castle Historic Hotel . We were extremely dismayed to learn that the florist refused to deliver to the hotel because they were too busy with a funeral. Hotel maintenance had to drive to the store to collect..These Flowers were booked to celebrate our parents 60th wedding anniversary. and as a result of the florists' rude indifference they did not arrive until much later in the day - a spoilt surprise! The bouquet itself was not fresh - the single rose already on the turn. Flowertops need to understand that by treating their big clients in such an unhelpful and disrespectful manner this ripples down to the small clients like us. We will be alerting Warner to their unacceptable practice and certainly warn our family and friends from this local area to steer clear of this florist