Fluent Money Reviews 

9,774
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,899 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making complex processes feel much easier and less overwhelming. The service provided is frequently described as excellent, with many appreciating the seamless and efficient approach from start to finish. People also highlight the exceptional customer service, noting clear communication, regular updates, and prompt responses that ensure a smooth and stress-free user experience. However, some customers noted issues with communication and response times, reporting difficulties reaching them or delays in callbacks. A few others felt the process was a waste of time, citing poor treatment or a lack of follow-up after initial contact.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, easy, and stress-free... See more

Response time

People report positive experiences with response times, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Angel and Chris enough! They have both been absolutely amazing throughout our mortgage journey. From the very beginning, they were professional, knowledgeable, supportive and al... See more

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,774)

1,881 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AND GO DIRECTLY TO THE LENDER AT ALL COSTS

AVOID AND GO DIRECTLY TO THE LENDER AT ALL COSTS - It will be cheaper and quicker and will avoid duplication. Everything I said to Fluent in my initial call then had to be repeated on multiple occasions when I could have just gone to the lender and not paid the ‘service’ fee. They also then added the product fee to the mortgage and I couldn’t change it, despite me saying I’d pay it up front on multiple occasions. The agent handling my case was especially useless and deceitful.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely outstanding customer service…

Genuinely outstanding customer service and support throughout. Erzan, my advisor, initially identified a clever solution that ensured my second charge was cost efficient. His selection of a Further Advance option made the entire transaction viable. Ryan subsequently acted as my Case Manager and progressed my case to a successful completion. Whenever I had questions, Ryan was always quick to respond and his clear knowledge ensured that the process was straightforward. I’m very grateful for the time that Ryan spent ensuring my case went through smoothly. I would not hesitate to recommend Fluent Money to anyone considering using them due to their speed, strong communication, as well as the positive outcome of my application.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

had an outstanding experience…

had an outstanding experience throughout my mortgage application. Hayden Thomas and David Pryce provided exceptional service from start to finish. They were professional, knowledgeable, and always available to answer my questions, making the whole process smooth and stress-free.

I was genuinely impressed by how quickly everything was handled. After submitting my final documents, I received my mortgage offer in just five days, which exceeded all my expectations.

I truly appreciate the hard work, clear communication, and dedication shown by Hayden and David. I would highly recommend them to anyone looking for reliable and efficient mortgage advisors. Thank you both for making the process so easy and straightforward!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support for My First Mortgage

Excellent Support for My First Mortgage
I used Fluent for my first mortgage as a first-time buyer, and the whole process was made much easier thanks to their clear and regular communication.
As I did not know what to expect, their guidance helped make the experience far less stressful. Everyone I dealt with was amazing, and I truly appreciate all their support.

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

The company did an excellent job

The company did an excellent job. Everything went so smoothly that it almost felt suspicious to me 😀
The only challenge I had, as a non‑native English speaker, was understanding the accents of the wonderful people who supported me. But they were incredibly patient and repeated everything as many times as I needed, which I truly appreciated.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

Consistently Helpful

They were consistently helpful in finding the right deal. At one point there was a handling error on their part (cancelled one deal before securing the next), but would still recommend overall since the situation was resolved in the end.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from the initial mortgage advice from Alex, the insurance advice from Ryan and then the case was handled efficiently with regular contact from Rhea. Thanks to the team for all the help.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wow, fantastic experiance

Wow, what a great experience we have received. Special mention to Nick and Hayden who have covered everything off with us and kept us up to date from the initial enquiry. Thank you.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Not a good start

Not a good start , try to reach them is impossible , they called me multiple times obviously when I was at work , on my day off I rang back few times, no response . I received a call back and stay on the line for 10 minutes answered multiple questions about my flat . After I passed this step, I spoke with an adviser which seems competent however he stated he will call me back today before 18:00 , obviously didn’t happen . And the fact they don’t reply to the negative feedback doesn’t seems they care about customer . Half an hour on the phone for nothing such a waste of my time . Avoid .

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

First class service from all at Fluent Money

First class service from all at Fluent Money after I was introduced to them by my financial advisor. Particular mentions for Joe and Chantelle who dealt with me at different stages of the process and were prompt, professional and friendly at all times.

July 7, 2026
Unprompted review

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