Fluent Money Reviews 

9,774
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,899 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making complex processes feel much easier and less overwhelming. The service provided is frequently described as excellent, with many appreciating the seamless and efficient approach from start to finish. People also highlight the exceptional customer service, noting clear communication, regular updates, and prompt responses that ensure a smooth and stress-free user experience. However, some customers noted issues with communication and response times, reporting difficulties reaching them or delays in callbacks. A few others felt the process was a waste of time, citing poor treatment or a lack of follow-up after initial contact.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, easy, and stress-free... See more

Response time

People report positive experiences with response times, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Angel and Chris enough! They have both been absolutely amazing throughout our mortgage journey. From the very beginning, they were professional, knowledgeable, supportive and al... See more

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,774)

1,881 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fluent provided an excellent service

Fluent provided an excellent service. Lewis & Shannon were most helpful in helping me find a new mortgage deal, something I had never done before, they made it easy and were able to explain everything clearly making the process very simple and I am happy with the deal I am on. Many thanks.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional service from…

Fantastic and professional service from start to finish. Hayden and Annie were so helpful through the whole process, from obtaining a mortgage for us to sorting out life and home insurance. So pleased we used Fluent Money. We would highly recommend them.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely fantastic service from…

⭐⭐⭐⭐⭐ Absolutely fantastic service from start to finish!

I recently bought my second home and couldn’t have asked for a smoother experience. From the very first introduction, Andrew was incredibly helpful and professional. He took the time to understand my needs and put me in touch with the right person to move things forward.

Then I was supported by Hayden, who was simply brilliant. He explained every step clearly, answered all my questions patiently, and kept me updated regularly — even when things got a little busy. He made the whole process feel stress-free and took away any uncertainty I had.

The whole team is friendly, reliable, and really goes the extra mile to get things done right. I’d highly recommend them to anyone looking for a mortgage provider and I’m especially grateful to Andrew and Hayden for making this such a positive experience.
Thank you!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage renewal

Fluent Money Assisted me in a Mortgage renewal with my current provider, the transition was smooth and providedme with thebest possible renewal rate. Thanks for the service. Recommended.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

I found dealing with Robert and Jessica…

I found dealing with Robert and Jessica very easy. They were helpful, polite and quick to act. Communication was very good and it helped having a messaging app that was picked up quickly for any of my queries. Thank you very much, you made was an unusual and stressful situation for me, as easy as it could be.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and on top of your mortgage

Friendly, efficient and great mortgage broker. Alex Townrow and his case manager Callum Denton were very helpful, and informed me step by step about the progress of my remortgage via phone and their useful app which recorded all communications.
I would really recommend them.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great, easy service. Kept well informed the entire way through. Lewis Mayoh from the out set was incredibly knowledgeable and helpful, well informed and easy to talk to. From accepting the offer Rhea Houlker handled the whole process seamlessly and kept us well informed all the way through. Highly recommend

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional & prompt

From initial contact to execution, all members of the team were attentive, knowledgeable and professional. Cannot recommend highly enough.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and ongoing customer service

Initial conversation with Fluent Money was extremely productive and supportive. We agreed a mortgage product and I was kept up to date with regular weekly contact and exception support from the team. This is my second mortgage arranged through Fluent Money and I wholeheartedly recommend them and their high level of customer service. Great value for money.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with Fluent Money

This is the second time I have dealt with Fluent Money for remortgaging my home and I am again very pleases about their service. They take you through the whole process step by step and are very professional. Special mention to Callum for keeping me in check. I would be pleased to deal with them again.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, communication is fantastic and the agents are very friendly so I would definitely recommend

July 3, 2026
Unprompted review

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