Fluent Money Reviews 

9,777
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,899 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making complex processes feel much easier and less overwhelming. The service provided is frequently described as excellent, with many appreciating the seamless and efficient approach from start to finish. People also highlight the exceptional customer service, noting clear communication, regular updates, and prompt responses that ensure a smooth and stress-free user experience. However, some customers noted issues with communication and response times, reporting difficulties reaching them or delays in callbacks. A few others felt the process was a waste of time, citing poor treatment or a lack of follow-up after initial contact.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, easy, and stress-free... See more

Response time

People report positive experiences with response times, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Angel and Chris enough! They have both been absolutely amazing throughout our mortgage journey. From the very beginning, they were professional, knowledgeable, supportive and al... See more

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,777)

1,884 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing how fast the whole process was

Amazing how fast the whole process was. For months I had been putting off remortgaging. I was worried I wouldn’t get a new deal. The team took control from the first call and found me a deal. The completion happened very quickly. Just excellent service. Thank you

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I employed Fluent Money for a mortgage…

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communication with the team was exemplary. Friendly, knowledgeable and easy to reach. I wouldn’t hesitate in using their platform again. Just brilliant. Technology and personally, brilliant.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Help with Mortgage

So Paul and Matt was very helpful from the start. Manage to sort my mortgage where i failed myself. Very happy had an offer accepted on a house and thought i was going lose it because was struggling to get the mortgage. Thanks again.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Robert and Ciprian provided excellent service from start to finish, kept us informed and up to date throughout the whole process of getting us a secured loan, would 100% recommend using fluentmoney, thanks for all your help.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with fluent money has…

My experience with fluent money has been brilliant from start to finish. It was Ian & Elaine who worked on my case and there were both very helpful and went over and beyond to get me sorted with my mortgage. I would recommend them both

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful broker

Very helpful broker. They follow very closely every step of the process, and they are of great help, if an when you need it. My experience with a mortgage broker couldn't have been better! Highly recommended. 👍🏼

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

From start to completion the staff and…

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.
Would certainly recommend.
Michael -Torbay

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

First time I have used a mortgage broker and they have been fantastic. Really lovely bunch of people like Callum who are professional, accommodating and certainly helped me to ensure I end up with the right product. Job wel done!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless. As a former mortgage advisor with 20 years experience I know how complicated things get behind the scenes. Sam & Kaitlyn were amazing, and the offer came through in just a few days. I always use Fluent mortgages. ⭐️⭐️⭐️⭐️⭐️

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to fluent money

Thankyou to fluent money, they really helped us get the best mortgage for our first home. As first time buyers they helped us through it all. Nothing was ever a problem for them even when we needed them to contact our lender.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Put my fears to rest

Joe R and Chantelle K at Fluent have been superstars helping me remortgage. I was quite anxious about it beforehand as I am self employed (and mid 50s!). But Joe looked tirelessly through all the options and found me the best deal for my quite unusual financial situation. It was such a weight off. Chantelle has also been great keeping me up to date and reminding me of things I need to do...which have not been very many. They took pretty much everything off my hands.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this mortgage company. From the very beginning, the team was friendly, professional, and incredibly helpful. They guided me through every stage of the process, answered all my questions, and kept me updated throughout.

What could have been a stressful experience was made so much easier thanks to their knowledge, patience, and support. Nothing was ever too much trouble, and I always felt confident that I was in good hands.

I am extremely grateful for all their hard work and would highly recommend them to anyone looking for mortgage advice and support. Thank you for making the whole process so smooth and straightforward!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. From day one, completion day, I was frequently updated. Prompt reply to my queries.
They simply make applying so stress free. Top excellent service

June 9, 2026
Unprompted review

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