Fluent Money Reviews 

9,782
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,899 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and supportive, making complex processes feel much easier and less overwhelming. The service provided is frequently described as excellent, with many appreciating the seamless and efficient approach from start to finish. People also highlight the exceptional customer service, noting clear communication, regular updates, and prompt responses that ensure a smooth and stress-free user experience. However, some customers noted issues with communication and response times, reporting difficulties reaching them or delays in callbacks. A few others felt the process was a waste of time, citing poor treatment or a lack of follow-up after initial contact.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, easy, and stress-free... See more

Response time

People report positive experiences with response times, highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Angel and Chris enough! They have both been absolutely amazing throughout our mortgage journey. From the very beginning, they were professional, knowledgeable, supportive and al... See more

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

Instagram Facebook Twitter


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,782)

1,884 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Put my fears to rest

Joe R and Chantelle K at Fluent have been superstars helping me remortgage. I was quite anxious about it beforehand as I am self employed (and mid 50s!). But Joe looked tirelessly through all the options and found me the best deal for my quite unusual financial situation. It was such a weight off. Chantelle has also been great keeping me up to date and reminding me of things I need to do...which have not been very many. They took pretty much everything off my hands.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this mortgage company. From the very beginning, the team was friendly, professional, and incredibly helpful. They guided me through every stage of the process, answered all my questions, and kept me updated throughout.

What could have been a stressful experience was made so much easier thanks to their knowledge, patience, and support. Nothing was ever too much trouble, and I always felt confident that I was in good hands.

I am extremely grateful for all their hard work and would highly recommend them to anyone looking for mortgage advice and support. Thank you for making the whole process so smooth and straightforward!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. From day one, completion day, I was frequently updated. Prompt reply to my queries.
They simply make applying so stress free. Top excellent service

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Hi I was very pleased and happy with…

Hi I was very pleased and happy with Stephen and Geraldine at fluent money ,, excellent customer service and very professional,, I’m not the best with emails and computer stuff ,, they were very patient and talked me through every step of the way ,,, well done both

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service, Excellent Communication.…

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step along the way. They would contact me without fail if I had a question and their communication was first class. I would definitely use their services again should I need to and can recommend them without question.
Thanks again.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of having Daniel and…

I had the pleasure of having Daniel and case manager Natalie working with us to get our loans in place. Their attention to detail and contact was exceptional. They made the whole experience easy and would highly recommend. Thank you to them we can start the next chapter of our life’s together

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Everyone is so helpful, quick and keep you up to date . Really take the hard work out of it for you . Would highly recommend. Jess and Jodie were exceptional

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Transactions involving personal money…

Transactions involving personal money are very challenging especially when there are so many scams out there. I found Fluent Money to be both professional, patient and understanding and equally very good at communicating. I dealt with both Ashley and Emma and they were both excellent, utterly professional and lovely to deal with. I would happily use them again and would recommend the company to anyone considering a remortgage

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and hassle free!

From the initial engagement following my online enquiry I was confident that my requirements were recognised and matched to a suitable Lender. The process remained very straight forward and complete in less than a week!

A complete hassle free experience with thanks to Leah and Kaitlyn

Would highly recommend using Fluent!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with the services at…

We were very happy with the services at Fluent Money. Although the process took longer than we thought it would be - all the staff endeavored to solve any hurdles we crossed. I would definitely recommend Fluent Money to anyone looking for a secured loan or a remortgage

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend
Wouldn’t of been able to remortgage if it wasn’t for these guys
Christine was absolutely superb always keeping me updated and reassuring me as it’s a can be a stressful time but she made light work of it
Thanks again

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, kept well informed throughout
Friendly and approachable agents always willing to help and support with any queries
Have used them now for a few years and would highly recommend

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend

Would absolutely recommend.
Contact & customer service 5 star from us. And although our first choice of bank refused us, so we stuck with our correct bank, they have remained in contact and at the end of the phone for any questions or concerns we had. Special mention to Ejazul and Rhea who looked after us.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to our Advisor Tessa and case…

Thankyou to our Advisor Tessa and case manager Stephen for their excellent service and support. We were really happy with the deal Tessa obtained and Stephen made the whole process so straightforward and efficient- two weeks from enquiry to completion was phenomenal. Highly recommend .

June 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look