Flyachilles 

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See what reviewers are saying

Rated 5 out of 5 stars

Easy ordering. Description on the web site was accurate. Shipping updates were helpful. The light was built like a tank! High quality. Lights up trees all across my backyard. Neighbors came over of... See more

Rated 5 out of 5 stars

So far, so good. Site was easy to navigate and pictures of the product were high quality. I had also received an email for 5% discount as a new customer, but did not realize it until after I placed my... See more

Rated 1 out of 5 stars

I would never order from this place again!!! If you like something on the site, use Google Lens to search for it elsewhere. Found the same chandelier at Home Depot for $300 vs $750 on their site. They... See more

Rated 5 out of 5 stars

We have been looking for 2 Outdoor Fans with a led light option and a remote control option for some time now. This has not been easy and when we saw this Rustic Outdoor Fan from Flyachilles it met al... See more

Company details

  1. Home Goods Store

Written by the company

Design


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product line

Excellent product line, very easy to navigate the site and ordering was super easy with a set of payment options. Also customer service representative responded on a timely manner on the order placed.

January 9, 2026
Unprompted review
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Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! FAKE! WARNING! DO NOT ORDER FROM THIS COMPANY! They prompted me to write a review after an easy ordering process. They will charge your card from a shell company in Hong Kong but you will never get your merchandise. Mine has been sitting in Melville New York for eight days and they use a fake AI chat bot on their website as their customer service. The merchant's phone number on the bank transaction is in Hong Kong. This is yet another scam website and all of these reviews here that are positive are prompted, fake, or artificially generated.

January 7, 2026
Unprompted review
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Rated 4 out of 5 stars

LED Recessed Stairwell Lights - Seem Solid

Stair lights appear to be of good quality. Won’t know until my new construction project is finished the end of February and they are lit. I ordered 6 lights. Shipping was fairly quick, but was split into 2 deliveries (3 lights in each). The first shipment had all 3 lights in an actual shipping box. The second shipment the 3 light boxes were taped together with clear packaging tape and shipped without a shipping box. Seemed odd, and the reason I’m giving 4 stars instead of 5.

January 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great style Lamps

Really like the style and function of the lamps we ordered. Shipping time was decent though obviously not as speedy as my “Amazon Prime” orders.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love many of your products

I love many of your products. Juve that thee was no shipping fees. There were no crazy surprises at checkout. I sometimes change my mind at that point but you guys let me know up front my charges. No surprise. Can’t wait to get my lunar moon outdoor light.

December 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Poor quality, terrible customer service, False advertisement

Three outdoor pendant lights were purchased and received mid Nov 2025. Lights are scratched, bent, and no instructions were provided how to mount the lights on junction box outside. Flyachilles does not assist, will not approve a return or exchange the damaged light fixtures. Flyachilles can not assist beyond 45 days of receipt. Do NOT buy any products from Flyachilles. Poor quality, terrible customer service. Luz and Paul

December 25, 2025
Unprompted review
Flyachilles logo

Reply from Flyachilles

Hi Paul,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.

We’d like to clarify a few points for transparency. All Flyachilles outdoor pendant lights are inspected before shipment and securely packaged. However, shipping damage can occasionally occur in transit. In such cases, we always encourage customers to contact us as soon as possible so we can assist with replacements or solutions.

Regarding installation instructions, our outdoor pendant lights are standard hardwired fixtures designed to be installed by a licensed electrician, and installation guidance is available upon request. We regret if this was not clearly communicated in your case.

Our return and after-sales policy does require that any damage or issues be reported within 45 days of delivery so we can properly verify and assist. Unfortunately, requests submitted beyond this timeframe fall outside our policy coverage, which limits what we can authorize.

That said, customer satisfaction is very important to us. We have reached out via email to better understand your situation and explore whether any goodwill solution may still be possible.

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.

Kind regards,
Flyachilles Customer Support

Rated 4 out of 5 stars

Pros and Cons

Pros: I love your styles and selection choices. Website is easy to navigate.
Cons: I tried to buy an 8 pack but the discount for 3 or more items would not apply, so I had to buy a 4 pack, 2 pack, and a single to get the number of lights necessary while also getting the discount to apply. Also, standard shipping time is extremely long and expedited shipping is cost prohibitive.

December 27, 2025
Unprompted review

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