LEVEL Reviews 591

it's a scam they stole my money, avoid at all cost

The worst airline in the world. Many times the flight is delayed. Really old planes, some of them even without screen. Check in and website fail more time than works properly. Unfortunately for me, it the only long haul airline from Barcelona to America.

Do yourself a favor, stay AWAY from these scammers! they would assure you they proceed with a return, then won't ever issue you a refund! i've talked to them and have screenshots off all conversations where they assure me that it was cancelled and i have my cancellation file number , but that is it, then they will put your name and email address on block list so you won't be able to reach them thru chat, over the phone they would "convince" you they reached out to financial department and payment will be refunded next week( mind you its been more than 6 months. my confirmation PCMEE, so don't reply that you are sorry for misunderstanding and that you try to serve your customers. worst airlines ever!!!! horrible company. please stay away!!!!

My luggage was damaged on my flight from MIA to BCN two weeks ago. They haven't responded, and customer service is unresponsive, both by phone and chat. And they force users to pay for their tickets in advance.

Customer service is the worst i've ever seen. no answer on chats, no answer on phone. All agents seem to be always busy. They cancelled a flight for us and forced us to take an alternative flight 3 days later which was nonsensical, and getting to talk to them about it was a nightmare. as of today, more than a month later, I am still waiting for a refund. Avoid these guys at all costs.

I booked a RT to BCN in October. On October 29, they cancelled my return flight and scheduled me for an earlier date which made the trip too short. That day, I contacted them to request a later date. Their customer service claims they can’t do anything but pass on the request to another department due to “new software “. Seven weeks later after numerous further communications still NO confirmation of the return trip. They have basically NO customer service, just people who (sometimes) answer the phone and take a message. You cannot talk (or chat) with anyone who can do anything. Very risky to deal with them.

My son traveled abroad and flew to Barcelona in September. We have been trying to change his return flight for over a month, and the experience has been unbelievably frustrating. We spent countless hours attempting to reach a live representative. When we finally did, we were told there was a seat available a few days before his original return date and that we would receive an email within 24 hours once the change was approved.

It has now been 10 days, and we still have not received anything. Since then, I have spent hours every day trying to contact someone again. There is no way to reach a live agent, no chatbot option, and the automated system hangs up on me repeatedly.

This is absolutely unacceptable customer service. I will NEVER use this company again — which is extremely disappointing, as I have two more sons who will be studying abroad in the coming years. This experience has completely destroyed my confidence in this airline.

Absolute scam. Ive been waiting for my refund for 5 months!!!!!!

Now the customer service doesn't even respond to emails or calls. Looks like they are going bankrupt soon.

Without a doubt the WORSE airline.

My heart is full. Don’t even know how to put it all in words. This company ruined my holidays, I live in America and days off is super rare. I had only 2 days planned in Bcn, with doctor appointments, restaurant reservation (hard to get for this place, month waiting list) I supposed to arrive at 12:50 and I arrived at 20:00. No messages about 7h delay, found that out at the gate. 7h wait before 10 h flight is absolutely terrible. Then waited for nearly 2 h by the baggage claim to get suitcase, everyone was stressing and my Airbnb messaging me saying that they will wait for me only until 22pm. Lost day in Bcn+ no place to stay. Constant stress. Not to forget the seats on the flight are like benches at park, my body was aching already after 3h. No sleep. And now comes the return flight after a week. On my way to the airport I find out that my flight is 4h 25min late. With time difference now that means I need to go to work 5 h after we land (think about getting home, sleep and get to work) now I might have 2.5 h nap before long ass day. Screwed me over both ways - round trip of screw ups. I will never ever fly with them again and will tell to everyone about my experience so they don’t do the same mistake.

Update: as I arrived to drop off my luggage 2.5h prior, I got informed that the new aircraft is too small for all the passengers so many of us wount have a flight today!!!! We ware a bunch of people waiting for hours to have any info when will our next flight be. After 4 h I been given a connecting flight of 18!!!!! Hours. I am in big trouble by not being back work and personal situation. They did give me a hotel but it took 6 hours to get organized and now I have only 3 h left to sleep and I can’t sleep because I am so stressed.

The worst experience I had fyling with a company all around the world. The company name should be « Murphy », everything that can go wrong, will go wrong. Avoid at all costs!

I booked our tickets directly from the Iberia website for my family of three, and the price wasn’t cheap—$835 per person for a direct flight. I didn’t expect that we would end up flying with LEVEL. This was our first time flying with them, and the reason I wrote that review is because the seats were uncomfortable, and I don’t understand why they had so many flight attendants when they didn’t provide meals or offer any service during the entire 7-hour flight. They just stayed at the back of the plane doing nothing. I’ve never experienced an airline where the flight attendants don’t do anything. For the price we paid, they didn’t even offer a free bottle of water. We will never fly with LEVEL again.

I could write a long contribution stating just how terrible Level are but I’ll save a lot of time and effort by simply saying AVOID AVOID AVOID

The one and only transatlantic flight that will not provide food or drink for 10 hours unless you bought the right ticket.

Three months ago, I bought three tickets from Barcelona to Santiago, Chile through Level’s website for around $5,500 USD. After completing the payment, the site redirected me to an error page.

Thinking the transaction hadn’t gone through, I tried again — and that time it worked. Later that day, I discovered they had charged me twice, totalling $11,000 USD, and created two reservations under my name for the same flights.

I called Level immediately. They acknowledged their mistake, deleted one of the bookings, and promised a refund within 30 working days. It’s now been over three months, and I’m still waiting.

During this time, I’ve had to pay my credit card bill and contact Level almost every week to follow up — with no clear answers or resolution.

This experience has been extremely stressful and disappointing. How can an airline take thousands of dollars in error and simply not return it? What are my rights as a customer in this situation, and where can I turn for help?

I get it, LEVEL is a low-cost airline — I paid for my extras and was fine with that. But on a day flight from Barcelona to Buenos Aires, the crew decided we would all live in darkness for 12 hours by keeping the window blinds closed after breakfast. The cabin felt like a prison, and the crew were ghosts — barely seen the entire flight.
Low-cost doesn’t mean you should treat passengers like prisoners. Definitely not a flight I’ll ever forget… and not in a good way.

I would love to give them zero star instead of one. I booked our trip to Algeria with level this summer and we had layover in Barcelona. First the tickets were not cheap comparing to other companies. The seats on the airplane were very tight. Everything on the plane were for sale from the food to the earbuds, nothing is free.
On our way back to Boston from Algiers we had to pay for our luggage which we were expecting but the surprise was on the price. It was three times more than any other company we used before. We had no choice and we paid for three suitcases . The biggest surprise was waiting for us at Logan airport in Boston. Our luggage didn’t arrive. We filled a claim and we kept going back and forth to the airport for three days. And finally our baggage arrived but a lot of things were ruined and some food went bad. I tried to contact the customer service for Level but instead of helping me they were scapegoating with Iberia since Iberia is the operating carrier. Anyway that was my first and last time traveling with them and I would never recommend them to anyone.

The flight from bcn to JFK is not operated by them is operated by a cheaper summer caribean company calledIberojet. A cheaper company with a really bad customer service and less legroom space (8cm less) operates this flight.
This is not Level and they notify you only 2 days before the flight, not when you buy it.
This company doesn't serve the minimum food or wster that Level brings you an they left it on the trays without serving.
Bad experience.
Level is getting worse.

This website is a scam. Do not book. Booked Iberia flights, paid in full but Iberia didn't confirm the booking. Cancel/refund page errors constantly. Customer service is unresponsive.

Avoid LEVEL at all costs! This was the worst airline experience I’ve ever had. I paid over €500 for my ticket and because I missed a check box for food during the check in process, I was not entitled to my free meal. Upon asking staff onboard, they wanted to charge €20 for a meal I’ve paid for! They try and scrape costs at every available opportunity. Very little leg room and run down planes.

Seriously do not fly with this airline, I never will again. It’s not worth any potential saving you think it might be

You book with Iberia thinking that for the expensive price you are paying for, you will fly with an airline of the same quality as Iberia. Instead, you get scammed flying with a low cost where you need to pay for blankets, headphones and need to book in advance your meal because otherwise you don’t know what you will get (if anything). Seats extremely uncomfortable, without a pillow nor anything for an intercontinental flight. Most importantly, everything was broken and fixed with tape (e.g. the TV of my seats, sink not working, another sink not flushing down the water,…)
Staff disappeared during the entire 14h flight and extremely young, probably at their very first experience.
What makes you mad is that you are not paying a low price, not at all, rather, you are paying the same as if you were to fly with Iberia.
Real scam, for sure we wouldn’t have booked it if we knew it