LEVEL Reviews 591

The slogan “Go LEVEL if you want Low Level”. The flight from Barcelona to Buenos-Aires for the price as Iberia, but the quality of the aircraft was SO poor, it’s ridiculous. Never again!!!!!

We’ve been dealing with LEVEL Airlines for months trying to get a refund for a flight that had to be cancelled due to a serious medical emergency. My partner’s mother was hospitalized and we immediately sent all the necessary medical documentation to support the claim. Despite this, LEVEL has done absolutely nothing to process the refund.

Every time we call, they tell us they never received the documents—even though we’ve sent them multiple times. They keep promising to send an email so we can re-upload the files, but those emails never arrive. We've followed up again and again, but get sent in useless loops with no resolution and no accountability.

This is not just bad service—it is shameful, disrespectful, and borderline fraudulent behavior. You do not treat people going through medical crises like this. LEVEL’s complete lack of empathy, efficiency, or even basic communication is infuriating. Avoid this airline at all costs. They will happily take your money and then vanish when something goes wrong.

We were on a cruise and they canceled our flight on the last day. It ruined the day because we scrambled all day looking for another flight. The flight we booked that was cancelled was still showing available but they wanted $425 more a person! American Airlines was an affiliate but had no control. We were suppose to fly directly from Barcelona to Miami. American finally got us a flight the same day BUT! We flew from Barcelona to Madrid to JFK to Miami! We were up for 24 hours. Please stay away from these airlines. Stick with American Airlines! There were other people on our cruise who actually paid $1500 more to get the flight back.
The airplane stunk and the staff was not professional at all. Horrible!😢

THIS IS A SCAM AND FRAUD! I have been trying to get a refund for weeks. There is little to no customer service.

Avoid at any cost! Horrible service, I booked through Iberia and somehow got tricked to fly with this airline. They refuse to check you in, they yell at you. I feel so letdown by Iberia and I will not use their website again.

NEVER EVER USE IT. SCAMMERS
I booked a a two way flight Barcelona -Miami through flylevel.

The same date due flying back to my son’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.

Six hours before departure the airline canceled my son’s ticket — No alternative was given just a cancellation message.

When trying to contact flylevel service desk a recorded message stated that helpline services was available only on labour days from 9 to 20 hours of ….Spain. The flight was supposed to depart on Saturday. So, no answer, no apologies no accommodation.

We needed to pay a hotel, even with a nice attitude accepting him from the hotel as my son is under age. And purchase a new flight departing Sunday.

Flylevel answered three days later on Spain timeshift hours, so Monday afternoon and offered excuses and a 100 Eur compensation for a flight costing 1.400 Eur. No other compensation was given and their attitude on leaving an under age boy stranded was between rude and I don’t care.
They breach the EU legislation but the authorities do nothing to make comply the law.

worst experience ever. First time I used them since direct flight from Bcn to San Francisco. I booked a premium turist and when i arrived 3 hours before to the airport they told me that they had to put me in tourist since they had "technical issues" in the plane. I was like what? Yes..we have 40 seats in cabin premium but seat belts not working..only 4 yes and they have been assigned already. but dont worry you will get premium service about food blanket etc...and you can ask a refund for the price difference. Ok then the next surprise is that my seat was half broken, not security information, and worst...any tv was working in the plane! so not entertainment..for a 13 hour flight! then they want me to pay for the blanket! i complained to the hostess and she said that when she saw the plate of the plane the day before she thought dam it! is the oldest they have and they dont want to fix it!! she was even complaining that couldnt sleep in the plane...and i was just hopping the security was not in the maintenance! i hope you will be able to read this and avoid this fraud!

Extremely Disappointed – Downgraded Without Notice and Terrible Service

I booked a direct flight with LEVEL from Barcelona to San Francisco and paid extra for a premium class upgrade. When I arrived at the airport, I was told I had been downgraded because the aircraft didn’t have a premium cabin. No prior notification, no refund—just a downgrade at check-in.

Once onboard, I discovered that the plane did have a premium section, though it was in terrible condition—only four seats were usable. Even worse, I found out that my originally assigned premium seat was given to someone who appeared to be a family member of one of the crew. Clearly, preferential treatment was given over paying customers.

The rest of the plane wasn’t much better. The economy class seats were incredibly uncomfortable—loose armrests, barely any cushioning, broken USB ports, and a non-functional entertainment system. The whole interior looked like it hadn’t been updated in years. I honestly started to worry about the overall maintenance of the aircraft.

The in-flight service was also disappointing. When I asked for an extra cup of tea, I was told I had to pay for it—despite the fact I had paid for a premium upgrade I didn’t receive.

After the flight, I tried to request a refund for the premium upgrade, but the website wouldn’t let me access my booking. It just kept saying “something went wrong.” Customer support has been nonexistent.

Overall, this was one of the worst airline experiences I’ve had. I expected more from LEVEL, especially after paying for a higher class of service. I won’t be flying with them again—I'd rather take a longer flight with another airline than ever go through this again.

I recently booked a flight through a third-party site, but when I needed to change the date due to my daughter’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.

Without my permission, the airline canceled my ticket — and I never received any notification or confirmation. I did not request a cancellation at any point. When I followed up, the airline was rude and dismissive, showing no accountability or empathy for the situation they created.

Now I’m left without a flight and no refund yet — and since it could take up to 14 days to get my money back, I can’t even book a new ticket. This has caused serious stress and inconvenience for my family.

It’s unacceptable that an airline would cancel a customer’s ticket without consent and then provide no support or solution. I expected better, and I will think twice before flying with this airline again.

This company should be put out of business! They forced us to check the carry on, and then they lost it. After 1/2 year ZERO follow up they say they are still looking for it…Outrageous, a company made of a bunch of ignorant and incompetent people!

This was my first time traveling to Europe at all. First my flight over to Spain i flew Swiss Airlines . Amazing experience from beginning to end. So in my mind i looking for the same level of experience back. Well it was far from that. First i want to start by saying the flight staff was Average not bad not great but they did their job. My flight was 8.3 hours in to Boston. So i planned on getting some work done on the plain using the WIFI. First thing they mention is the WIFI is down unfortunately. So im like no biggie ill watch a movie . Well that was down too. So last resort ill pull up my phone and watch a movie on that ill just need to plug in and charge my phone. NOPE that is down too. So i have to say with all this electrical issues on the plane you are getting ready to fly 8 hours over open water is a bit unsettling . The flight landed safely and early which is the reason for the 2 star. But a little advice ,,they text you all the time about your upcoming flight. Next time send out a text that says many of our conveniences are not working on this flight so you may want to prepare for that.

Level is the worst. What you save in money you pay with your nerves, cancellations the day of the flight, extra paying if you don’t fit their surreal rules and horrible treatment (zero f*cks given) from the flight supervisor (experiences from January, February and March 2025 from Boston to Barcelona). Most stressful and frustrating experiences in my travelling life ever have been with them. They also don’t give any food in 8h of flight if you forgot to book it.
Some workers are nice and try in vain to compensate this horrible approach the company has, where they prefer their 80 extra dollars than the client’s satisfaction.
If you really can’t afford anything else, cross your fingers to be lucky and avoid any possibility of trouble, cause you’ll be extremely screwed.

On a tour of South America, I booked and paid extra for a flights with BA (going out to Rio and returning from Santiago).
The flight to Rio was fine, but I was advised that my return flight was moved to Iberia. Not so happy but OK.
I checked in online on the Iberia website, got allocated seat 2D.
Go to the airport and check in there to drop off my bag, I'm now with Level airline and seat 42J (the last row).

This is a 13 & 1/2 hour flight:
-I have a metal box taking up have of my foot well
-There is no pillow, blanket or earphones
-Being the last row, when the food arrived there was no choice
-Food was inferior and meagre
-I got no sleep as those who could not sleep stood at the back of the plane (behind my seat) and chatted loudly (including the cabin crew).

I feel as if I paid for M&S and got Primark!

BA will be hearing from me.

Do not fly with LEVEL, it is not worthy. Payed for premium economy and seats, the day if the flight they told us there had been a problem and seats had not been assigned, when though I was already charged for them. No solution was given. Terrible experiencia. Do not recommend.

I took a flight with my wife and as soon as we got into the plane we just notice one of our seats was totally broken, the seat cushion was gone, so my wife needed to seat on a metal base for 12 hours even though we complained two times about the situation.

Thanks NARA, for the extremely bad service we got from you, because now I’ll go to the last consequence to fix this myself. I wish I could upload some photos here.

Anyway, avoid this company.

I am a disabled veteran and i usually wont ask for help. This time i had a lot of luggage and it was hard carrying it. I asked one of the crew members on the plane to help me with my cabin bag but he refused and he was very rude with the answers he gave. Finally after that i had to talk to another crew member and explain to her why i have a problem carrying it and i detailed my injury in-front of the other passengers.
On top of that in my food i found hair. Bunch of hair.
Very bad experience and it will be the first and last time i would choose “level” for my travels

The in-seat entertainment system was not working on my flight between LA and BCN; that's 12 hours of sitting there with nothing to do. They only sent an email within the last 24 hours so that people couldn't cancel to look for a better option. Terrible way to do it and very dishonest. I know they are a budget airline but there are plenty of options who are more upfront to the customer.

The worst airline ever. Quite unprofessional. Seats are uncomfortable. It is better to go all the 8 hours stand than to be sit there.
No information about delays and no help or assistance by the crew. They all the time hit you with no excuses. No services at all without paying incredible prices.

Worst airline I've ever used. We were left for 11hrs with out food or water, and what we did get shortly after take off and just before landing was awful. We didn't see a member of cabin staff in all that time, so out of desperation I went to the rear of the plane where the cabin staff should have been and there was no one there. Clearly they were asleep behind an additional curtain. Absolutely disgusting way to treat your customers.

Ok, so I had some issues before with this airline. Last time my mom's flight was cancelled last minute, it took me a lot of phone calls to Iberia, Vueling and Level, but I was able to get her the hotel with breakfast/dinner and the ticket next day to San Francisco with a connecting flight in Germany. Surprisingly, we got our compensation pretty fast, thanks to Iberia (who should perform the flight). Not my favorite airline, but cheap. Since I was able to resolve most of issues, I would give 3 start this time.