Woohoo !! Holidays Booked. Thanks Flymble for quick service, Easy instalments and best support I received, I entered wrong DOB by mistake and i was quick enough to join on Live Chat and support sta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been waiting for them to email me back since last year they can’t lie as I have the complete chat log in my history I email once a month sometimes more all ignored they owe me money I doubt... See more
Easy enough to book, I like that they provide different ways to pay however, when booking Ryanair flights via Flymble, I was able to select both the standard personal item as well as cabin case for no... See more
Fantastic! Paid in 6 months for flight tickets abroad, I appreciate the option to pay the instalments earlier with no extra charge. You get sent email reminders a couple of days before the p... See more
Company details
Written by the company
Flymble is on a mission to make travel affordable again. Simply spread the cost of your flight over 3-12 monthly instalments. Fly now, pay later.
Contact info
152-160 city road, EC1V2NX, London, United Kingdom
- 02038085462
- info@flymble.com
- flymble.com
3.5
Average
287 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and helpful staff
Easy to use and helpful staff. Would use again.
June 25, 2020
Unprompted review
Advertisement
Horrific customer service!
I’ve had an absolutely horrific experience with this outfit. Pre-Coronavirus, you were able to speak to an agent on the phone but it appears that they’ve closed their call centres down so you can really get to the bottom on of anything. Even a response from support takes Weeks! I’ve paid a deposit but received no confirmation of booking, no airline ticket or even a refund of my deposit and I’m due to “fly” in three days. I understand this is a difficult time but the customer service has been so poor it’s inexcusable! Customers feel like they’ve been hung out to dry! I thought this would be a great service to use but I will not be purchasing airline tickets through flymble again.
June 14, 2020
Unprompted review
Reply from Flymble
Hi there,
I am sorry to hear this. Due to the enormous amount of queries, our support team has been overwhelmed significantly. This could indeed result in longer than expected waiting times. Please send me an email directly and I will assist you personally. You can email me at: henry.wynaendts@flymble.com.
Apologies for any inconvenience caused.
Best regards,
Henry
Co-founder
They are the absolute worst
They are the absolute worst. They don’t answer phone calls and they don’t want to refund even though the airline cancelled and sent the money back to them
May 21, 2020
Unprompted review
Reply from Flymble
Hello,
I am sorry to hear that. Our logs show that the refund has now been processed. You can contact me directly for any other queries at henry.wynaendts@flymble.com.
Best regards,
Henry (Founder & CEO).
Thank you so much for making it…
Thank you so much for making it possible for me to travel I was not really having any cash with me but you made it possible God bless you thank you very much.
March 3, 2020
Unprompted review
Good service
February 23, 2020
Unprompted review
Advertisement
This is a very easy website to use
This is a very easy website to use - I made one call to Customer Services to validate my card. This was dealt with very quickly and easily. I would recommend and use again.
February 14, 2020
Unprompted review
card payment wouldnt go through so a…
card payment wouldnt go through so a lovely lady rang and helped me do it over the phone.
February 14, 2020
Unprompted review
Great experience and an easy way to…
Great experience and an easy way to have a holiday if you can't pay it all upfront. 5/5
February 12, 2020
Unprompted review
Advertisement
Friendly customer support, will use again.
Friendly customer support, will use again. Got my tickets instantly.
February 11, 2020
Unprompted review
Great concept poor execution
I find it funny that they want you to rate them before they even confirmed booking. They want you to pay upfront, they send you an email as if you're booked and ask you to rate them. Then, when you think you're set and just waiting for your ticket, they tell you that they couldn't book. And so I have to search for a new price which all prices went up and I have to pay the difference! Now I'm frantically trying to find the cheapest flights and even then not sure if it will even be booked in time! It's not as simple as they claim for it to be.
::UPDATE::
BUMPED IT DOWN TO 2 STARS. FOR SOME REASON THEY COULDN'T BOOK MY FLIGHTS AFTER GIVING THEM ALTERNATE DAYS AND ROUTES. I SHOULDN'T HAVE TO SEARCH FOR THEM AFTER I ALREADY PAID FOR THE FLIGHTS AND IT SHOULDN'T BE THE CUSTOMERS PROBLEM THAT YOU DIDN'T BOOK IN TIME OR THE PRICES WENT UP! HORRIBLE EXPERIENCE AS NOW CAN'T LEAVE IN MARCH AS PLANNED.
GOT REFUNDED SMOOTHLY. STILL STAND BY MY REVIEW.
February 8, 2020
Unprompted review
Reply from Flymble
Hi! I am sorry to hear that you are not satisfied with us. Unfortunately in very rare cases, our ticket partner is not able to book a flight with the airlines as requested by a customer. This occurs when airlines don't update their pricing often enough, hence it is still shown on our website. In this case we can book an alternative flight if available, or provide a full refund. In your case, we have now refunded the full amount and it will arrive on your bank account within 5 working days.
Please do accept our voucher as we apologise for the inconvenience. We have reached out to you directly to see if there is anything else we can do to rectify the situation. You can also reach me directly at henry.wynaendts@flymble.com (CEO). Best regards, Henry.
Great experience with Flymble!
I just booked my flight to New York City with Flymble and I had a great experience. The website is super easy to use and I loved the customer support! Would totally recommend it and do it again!! Without Flymble this trip would not have been possible, so thank you guys!
February 6, 2020
Unprompted review
Reply from Flymble
Hi! Happy to hear you enjoyed our service!
They charge more for flights
They charge more for flights, then you can get when booking another flight-example flying from London to Johannesburg on Air Kenya they charge 137 pounds more than booking directly with the airline-checked in baggages comes at an exorbitant price-anything from 150 400 pounds more-Pay attention
February 4, 2020
Unprompted review
Reply from Flymble
Hi! Unfortunately our ticket partners cannot always offer the same rates the airlines can. We are working to onboard more partners as we speak. But until that time we are bound by their pricing. If you wish, please reach out to our customer support and we will help you as good as we can. Best regards, Flymble team.
Advertisement
Good online service and it helps…
Good online service and it helps spreading the cost. Would highly recommend
January 31, 2020
Unprompted review
Highly recommend
Helpful staff online,easy to use and spread the cost over months brilliant will use again 😊
January 29, 2020
Unprompted review
Reply from Flymble
Hi there! You will receive your e-tickets within 24 hours of booking. Have a good flight!
It was really helpful
January 28, 2020
Unprompted review
Advertisement
It's a excellent website the customer's…
It's a excellent website the customer's service was great. I purchased my ticket and get through,I will reccomend any person to it.10 out 10.
January 25, 2020
Unprompted review
site dont work
January 22, 2020
Unprompted review
Reply from Flymble
Hi Mitch, unfortunately our site is down at the moment, we have had to upgrade our servers as we could not handle the increase in volumes. It should be back online within 24 hours.
Fantastic service could not be happier
Fantastic service could not be happier, Definitely highly recommend to family & friends.
January 19, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.