Flymedi Reviews 

2,243
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and personal coordinators for being extremely responsive, answering all questions, and organizing every travel detail very smoothly. People note that medical professionals and support teams provide deeply attentive, patient, and comforting care throughout the entire medical journey. Though some reviewers noted challenges, a few people experienced difficulties regarding language barriers with hospital staff and a lack of post-treatment follow-up support. A few other people also felt that communication gaps, unexpected clinic arrangements, and unresolved issues created stressful situations during their recovery process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising coordinators and... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the exceptional care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ayşenur provided excellent support during my stay. She was well-informed and able to answer my questions/find out information for me. She was extremely responsive and kept me updated at every stage. S... See more

Company replied

Rated 5 out of 5 stars

I must say that dealing with Solayman who was very efficient and responsive from fro the moment I made my I still inquiry was the thing that made me decide with confidence and with piece of mind. He... See more

Company replied

Rated 5 out of 5 stars

Everything was so well organised and I was informed about everything , I felt very cared for the entire time and even after I came back home. They did even more preliminary tests to me than they do... See more

Company replied

Rated 5 out of 5 stars

Ms. Matei did a superb job assisting me with obtaining a surgical date for Wansiri Hospital in Bangkok, Thailand. I did not make it easy for her, but with patience and understanding, Ms. Matei saw the... See more

Company replied


Company details

  1. Physician Referral Service
  2. also in
  3. Dental Clinic
  4. Medical Group
  5. Plastic Surgery Clinic
  6. Travel Agency
  7. Weight Loss Service

Written by the company

Flymedi is an innovative international healthcare platform that empowers individuals seeking exceptional medical care. Our platform offers a comprehensive range of services, allowing users to discover, compare, and connect with internationally accredited clinics and experienced doctors. Every year, millions of people travel abroad in search of high-quality yet affordable healthcare services, and Flymedi is here to meet that demand. We understand the importance of accessible and top-notch medical services, which is why we are dedicated to simplifying the healthcare journey for you. Through Flymedi, you gain effortless access to a global network of secure, affordable, and high-quality healthcare providers. We go the extra mile to ensure your medical experience is seamless and stress-free. Our all-inclusive medical tour packages encompass everything you need: from treatment options and accommodation arrangements to convenient transfers. With Flymedi, you can make informed decisions by reading genuine patient reviews and comparing clinics and doctors worldwide. Our mission is to empower you to take charge of your healthcare journey and make it an enriching and worry-free experience. Experience healthcare redefined, experience Flymedi.

Find the right doctor abroad!

Written by the company

We take care of everything!
We take care of everything so you don't have to worry. We prepare quotes, liaise with the clinics, provide a personal driver for ground transfers between the hotel, clinic, and airport, book your accommodation, and schedule your operation.
Patient-Centered Approach
Every decision we make is based on what is right for the patient. Once you reach out to us, you're no longer a patient, but you are family. And we take care of our own.
Full Transparency
Our team is well-trained to have a culture of openness. From the moment you engage in our services, we keep you informed every step of the way.
Affordable Rates
We have built a good rapport with our partner clinics and hotels across the globe. We can get you access to special deals and discounts that are not available to the public.
24/7 Support
Our team of healthcare consultants is always available anytime you need assistance. We will help you as we have helped thousands before.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,243)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Zirconium Crowns...

I booked to have new crowns at Dentavivo dental surgery through Flymedi in Turkey and I am very happy with the service provided by Flymedi in arranging the procedure. Once I arrived in Turkey I had a personal representative ensuring all my appointments and transfers went smoothly. The surgeon at Dentavivo, Dt Mine, was excellent and throughly explained what she was going to happen. I had been quoted for a number of crowns, which I had done to enable comparison of clinics, but actually had more crowns installed once they had assessed my teeth in person which I expected to happen. I am very pleased with the finished crowns and would recommend Flymedi and Dt Mine to anyone wanting dental work done.

December 4, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Allan,

Thank you for sharing your experience with us! We’re delighted to hear that your dental trip to Turkey went smoothly and that our team was able to support you with clear coordination, seamless transfers, and a personal representative to guide you throughout your appointments.

It’s wonderful to know that your treatment with Dt. Mine at Dentavivo exceeded expectations and that her explanations and care made you feel confident throughout the process. We’re also glad that the assessment and additional crowns were handled transparently and left you pleased with the final results.

Your recommendation of Flymedi and Dt. Mine means a great deal to us. We truly appreciate your trust and are happy to hear you’re enjoying your new crowns!

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Istanbul Aesthetic

My experience with Flymedi was a pleasant one, from the beginning of my conversation with Angela, to the surgery in Turkey and the way back home.
I highly recommend!

November 24, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Ana Maria,

Thank you so much for your kind words! We're delighted to hear that your entire experience, from your first conversation with Angela, through your surgery in Turkey, and all the way home, was smooth and positive.
Your recommendation truly means a lot to us. We’re grateful for your trust and happy to have been part of your journey.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Nice experience

All the logistics, organization and structure. The close contact Angela and the team had with us was really special.

November 4, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Ryan,

Thank you for sharing your experience! We’re very happy to hear that the logistics, organization, and overall structure of your journey went smoothly. It’s wonderful that Angela and our team were able to support you closely and make the process feel special.

We truly appreciate your kind words and your trust in us.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Safak was fantastic

Safak was fantastic. Highly recommend!

December 1, 2025
Flymedi logo

Reply from Flymedi

Dear Joe,

Thank you for your kind words! We’re delighted to hear that Şafak made your experience fantastic. We truly appreciate your recommendation!

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

first stage booked and happy

im at the stage of having surgery booked and so far it has been a pleasant experience. Very informative and friendly experience. Suleyman has been my first point of contact and guided me through to having my surgery booked with ease!

November 3, 2025
Flymedi logo

Reply from Flymedi

Dear Jacqualynn,

Thank you for sharing your experience so far! We’re delighted to hear that the process of booking your surgery has been smooth, informative, and friendly. It’s wonderful that Süleyman has been able to guide you through each step with ease and clarity.

We truly appreciate your trust and look forward to supporting you throughout the rest of your journey.
Warm regards,

The Flymedi Success Team

Rated 5 out of 5 stars

I have eye surgery with doctor Halit

I have eye surgery with doctor Halit, he is an amazing doctor, i am glad i choose him
Busra also helped with me a lot with my appointments, I was so happy to have her around.

November 27, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Efim,

Thank you for sharing your experience! We’re delighted to hear that your eye surgery with Dr. Halit went so well and that you’re happy with your choice. It’s wonderful to know that Büşra supported you throughout your appointments and made the process easier for you.

We truly appreciate your kind words and are glad you felt well cared for.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Thank you Flymedi DR Ali

I highly recommend Flymedi i am very happy with everything I would like to say are very very big thank you to my DR Ali he did my surgery he was so nice everyone was absolutely wonderful to me and my daughter throughout the stay I couldn’t ask for no better the hospital was amazingly clean that’s something I think matters thank you to my consultants Alexandra and yagmur buluc you have all been amazing from start to finish I will be back for more surgery in the very near future I really do highly recommend Flymedi to anyone who’s looking for surgery I rate Flymedi 10/10 definitely 💯 ⭐️⭐️⭐️⭐️⭐️. (amber price)

November 14, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Amber,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how happy you are with your experience and that Dr. Ali, along with Alexandra and Yagmur, supported you so kindly throughout your journey. It means a lot to us that you and your daughter felt so well cared for during your stay.

We’re also thrilled that the hospital cleanliness and overall environment met your expectations, your comfort and safety are always our top priorities. Hearing that you rate Flymedi 10/10 truly warms our hearts, and we’re grateful for your high recommendation.

We look forward to welcoming you back in the future whenever you’re ready. Thank you again for your trust and lovely words!

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Great experience with Flymedi from…

Great experience with Flymedi from start to finish

November 21, 2025
Flymedi logo

Reply from Flymedi

Dear A. Laidlaw,

Thank you for your kind feedback! We’re delighted to hear that you had a great experience with Flymedi from start to finish. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Highly recommend

I have had great communication. Any questions I have are always answered or an answer is sourced. The company sorted hotel and procedure with minimal fuss and I am now a week post op.
Pricing options varied and allowed me to choose the one I felt most comfortable with. Provided excellent information on the doctors etc. and there was no sales pitch to try and get me to take more.

November 11, 2025
Flymedi logo

Reply from Flymedi

Dear Gary,

Thank you for your thoughtful feedback! We’re delighted to hear that the communication was clear and helpful, and that everything from the hotel to your procedure went smoothly. It’s great to know that you felt comfortable with the pricing options and the transparency of the information provided.

We truly appreciate your trust and are so glad that your experience was stress-free and positive. Wishing you a smooth recovery and all the best as you continue healing!

Warm regards,
The Flymedi Success Team

Rated 4 out of 5 stars

Coordinator Support Was Good, But Follow-Up Could Improve

I already wrote a full review about my experience, but Flymedi asked me for a review about my patient coordinator Sinem only, so here it goes:

My coordinator was Sinem Ay, and overall she was organized, responsive, and helpful. She contacted me the moment I landed in Turkey, guided me through the airport pickup, and checked in several times to make sure I knew the plan for each day. Communication through WhatsApp was clear, and she kept the logistics running smoothly. She met me at the clinic soon as I arrived. At the clinic she provided translation and explanations, which was extremely important since most of the medical staff did not speak English.

One thing I want to highlight is that her support before the surgery was strong, but after the procedure the attentiveness dropped in my opinion.She still responds to messages and get things done but I would have appreciated more proactiveness! After I was dropped at the airport, I did not receive any follow-up messages at all. A simple “Did you arrive home safely?” or “Is everything going well with your recovery?” would have made the experience feel complete. It created the impression that the focus is mainly on the process before surgery, while post-surgery is equally important and follow-up here can be improved.

Overall, Sinem handled the coordination professionally and helped reduce stress during the main stages of the trip, but I would recommend adding more follow-up support after the procedure as well!

November 10, 2025
Flymedi logo

Reply from Flymedi

Dear Lionel,

Thank you for taking the time to share such a detailed and thoughtful review. We’re very glad to hear that Sinem supported you well before and during your procedure, from organizing logistics and staying in close contact, to assisting with translation and making sure the process felt smooth and clear. Your kind words about her responsiveness and professionalism truly mean a lot.

At the same time, we sincerely appreciate your constructive feedback regarding the post-surgery follow-up. You are absolutely right: recovery is an important part of the journey, and checking in after a patient returns home is something that helps create a complete and reassuring experience. Your comments help us identify where we can improve, and we take them to heart.

We’re grateful for your honesty and for acknowledging both the strengths and the areas where we can do better. Thank you again for your trust and for helping us continue to improve our service.

Warm regards,
The Flymedi Success Team

Rated 4 out of 5 stars

I am glad I chose Flymedi - but you should know a few things before you book!

I booked my gynecomastia surgery with Flymedi because of the positive reviews, so I’m sharing mine to help others.

Short version: You can safely book your procedure through Flymedi. The price is good (especially for what’s included), and they make the whole process relatively stress-free. I went alone, but going with someone is definitely better.

My consultant was Süleyman Cakici. Communication via WhatsApp was quick and clear — all questions answered promptly. After receiving three offers, I made the deposit and booked with Dr. Ergin Er, who has about 30 years of experience at Istanbul Aesthetic Clinic. Before my flight, I received a detailed video showing where to meet the driver at the airport.

Upon arrival in Turkey, Sinem Ay, my patient coordinator, contacted me immediately (even while I was still on the plane). She checked in until I found my driver and explained the schedule for the next day. The drivers deserve a compliment — always early or exactly on time, and they drive very carefully.

Surgery day: I was picked up from the hotel and taken to Istanbul Aesthetic Clinic. Sinem was there to guide me and translate everything. I had already done my research, so I didn’t have many questions regarding the procedure itself. I recommend you doing the same. You’ll need to sign several consent forms — it feels like a lot of paperwork and a bit rushed, but that’s normal in medical procedures, especially in Medical Tourism.

Pre-op tests included bloodwork, blood pressure, and ECG. The anesthesiologist seemed a bit off (or maybe bored from routine work) but did speak English. After that, doctor Ergin came by and also speaks good english. He explained the procedure well. The clinic staff don’t really speak English, which can come off as unfriendly or a bit rude even, but I think it’s more a cultural/language issue than actual rudeness. (Although the cleaning staff didn't speak English either, but they were nicer). Once surgery began, I remember nothing — the anesthesia worked fast.

My main criticism: after the surgery, when I was in the most vulnerable state, my coordinator wasn’t there, and communication with the nurses was difficult. One night nurse spoke very basic English, but otherwise it was a challenge.

The next morning, Dr.Ergin came by again and said everything went well, and showed me pictures. He said he expects full recovery if I follow his clear instructions. He is definitely good at his work.

I realized that the price difference between clinics (Luna, Istanbul Aesthetic, etc.) isn’t necessarily about the doctor’s skill but the clinic itself — its staff, comfort level, and language support. Luna, for example, looks more like a hotel, and their staff likely speak English.

Recovery: For several days, I had drains hanging from my chest, so sightseeing was out of the question. The compression vest makes it even more uncomfortable. If I’d known, I would’ve packed fewer clothes. Drains were removed two days before my flight — only then I felt more comfortable to go out.

The hotel: There are thousands of other medical patients at the hotel....you won't be the only one there with bandages and drains hanging out. Hehehe. The hotel and breakfast were excellent — no complaints there. Any medicines you get prescribed, Flymedi will have them delivered to your hotel at the front desk.

Final note: Flymedi’s pre-surgery support was great, but after I paid, the attentiveness noticeably dropped. It does feel that after you pay them, they don't care about you that much anymore. No one followed up to ask if I’d even arrived home safely or how I was healing. They do provide 1 year post-op support, I just wish they also take the initiative in doing so. If they improved their post-surgery communication, this would easily be a 5-star experience.

November 4, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Lionel,

Thank you sincerely for taking the time to share such an in-depth and thoughtful review. Your experience and insights are incredibly valuable, both for us and for others considering their medical journey. We’re very happy to hear that your communication with Süleyman and Sinem was clear and supportive, that the logistics ran smoothly, and that you felt confident in the care of Dr. Ergin throughout your procedure. It’s also great to know that the transportation, hotel stay, and overall preparation helped make the trip more comfortable.

At the same time, we truly appreciate your honest feedback about the areas where your experience could have been better, especially during the immediate post-surgery phase and the lack of follow-up after your return home. You’re absolutely right: recovery is a vulnerable and important part of the process, and proactive communication after the procedure is something that helps patients feel supported and reassured. Your comments highlight where we need to improve, and we take them to heart.

We’ll be reviewing your feedback closely with our coordination team and partner clinics to ensure that future patients receive even more attentive support, especially after their procedures.

Thank you again for your trust, your patience, and your constructive honesty. We wish you a smooth and successful recovery moving forward.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Knowledgeable/helpful/highly responsive!

Maria is very knowledgeable and helpful. She responds to questions very quickly.

November 11, 2025
Flymedi logo

Reply from Flymedi

Dear Beverly,

Thank you for your wonderful feedback! We’re delighted to hear that Maria’s knowledge, helpfulness, and quick responses made your experience so positive. Your kind words mean a lot to us, and we’ll be sure to share them with her.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

I'm very glad I chose Flymedi out of…

I'm very glad I chose Flymedi out of all the providers. Melis is very competent and always makes a point of answering all questions as quickly as possible. On-site, I was looked after by Şafak, who was always there to help and advise me – thank you for that.

November 11, 2025
Flymedi logo

Reply from Flymedi

Dear Luxshan,

Thank you for your kind feedback! We’re very happy to hear that choosing Flymedi felt like the right decision for you. It’s wonderful that Melis supported you with competence and prompt communication, and that Şafak was there to assist and guide you throughout your time on-site. We truly appreciate your trust and your kind words.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Alexander was brilliant throughout my…

Alexander was brilliant throughout my daughter and my stay, great communication only a txt away and any issues or queries sorted. Our hospital stay was a great experience with one male nurse that went above and beyond with making us feel comfortable. Thanks Okan. Hope i spelt his name correctly 🙄😃😃

November 7, 2025
Flymedi logo

Reply from Flymedi

Dear Michael,

Thank you so much for your kind feedback! We’re delighted to hear that Alexander supported both you and your daughter so well during your stay. It’s wonderful to know that his communication and quick assistance made everything easier for you.

We’re also very happy that your hospital experience was positive and that the male nurse, Okan, made you feel comfortable and cared for — and yes, you spelled his name correctly! 😄

Thank you again for your trust and lovely words.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful. The amazing Alexandra is a wonderful person, if she’s your contact you’ll be well looked after!! From Alexandra to the surgeon Dr Muhammed Zübeyr Üçüncü, the dietician Merve, the nurses, especially Okan, he’s a credit to the profession, taxi drivers etc I was well looked after. Great communication, always felt safe, and knowing Alexandra was at the end of the phone gives you great security . I’d recommend Fly Medi to everyone.

October 26, 2025
Flymedi logo

Reply from Flymedi

Dear M. Bridge,

Thank you so much for your wonderful feedback! We’re delighted to hear how well you felt cared for throughout your entire journey. Alexandra will be overjoyed to know that her support, communication, and kindness made such a meaningful difference, she truly is dedicated to ensuring every patient feels safe and supported.

We’re also very happy to hear that Dr. Muhammed Zübeyr Üçüncü, dietician Merve, the nursing team, and Okan all contributed to making your experience comfortable and positive.

Knowing that you always felt safe and well looked after is exactly what we strive for. Thank you for your trust and for recommending Flymedi to others — it means the world to us.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Maria is an angel!!!!!

This part 1 of my Review
Part 2 will come once I'm back from my trip
Maria!!!!!!
She is an absolute angel!!
From the very start I spoke with a few clinics about the procedure that I need done ( gynecomastia and abdominoplasty surgery)
Maria has gone above and beyond to get answers to the very detailed questions that I have asked quite literally of every step of what I'm going to go through
Her detailed and personal responses
are one of the main reasons the wife and I chose to use Flymedi!
I booked nearly 2 months ago and still up to this day she is there to answer any questions I have.
I think we both have learned a lot in this process lol

October 30, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Danny,

Thank you so much for your amazing feedback! We’re truly delighted to hear how much Maria’s dedication, detailed guidance, and constant support have meant to you throughout your journey so far. It’s wonderful that her care and thorough communication helped you and your wife feel confident in choosing Flymedi, that trust means a great deal to us.

We’re glad to know she has been by your side every step of the way, answering all your questions and making the process clearer and more comfortable. We’ll be sure to share your kind words with her — she will be thrilled to hear them.

We look forward to part 2 of your review once you're back from your trip, and we’re here for you whenever you need us.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Amazing

Amazing! They did an amazing job organising everything, Alexandra was great and was always there to answer my questions/ concerns and looked after me the whole way! Everything was quite straightforward and very accommodating too.

(I am from the UK).

October 9, 2025
Flymedi logo

Reply from Flymedi

Dear patient,

Thank you for sharing your wonderful feedback! We’re so glad to hear that everything was organized smoothly and that Alexandra supported you every step of the way. It’s great to know that you found the process straightforward and accommodating, and that all your questions and concerns were taken care of.

We truly appreciate your trust in us and are delighted that you had such a positive experience coming from the UK!

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

10/10 Experience - Definitely recommend

My experience end-to-end was outstanding. My initial consultation with Angela was thorough, she walked me through everything clearly, answered all my questions and made me feel super comfortable about what to expect and made sure she understood my goals completely. Everything ran smoothly upon arrival and I had a completely seamless experience. Şafak was my coordinator in Turkey and he was super responsive and helpful at all times. Dr Arda blew me away, he is so talented and my results have exceeded any expectation I had going in. My heeling has been seamless too. Would absolutely recommend Dr Arda & Luna Clinic.

September 17, 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Jess,

Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that your experience — from your first consultation with Angela to your time in Turkey with Şafak and Dr. Arda, was so smooth and positive. It’s wonderful to know that you felt comfortable, well-informed, and supported every step of the way.

We’re especially happy that your results exceeded expectations and that your healing process has been seamless. Your kind words mean a lot to us, and we’ll be sure to share them with Angela, Şafak, and Dr. Arda.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Incredibly responsive

Incredible responsive, respectful and made the overall experience a comfortable one

September 30, 2025
Flymedi logo

Reply from Flymedi

Dear Berat,

Thank you for your kind feedback! We’re so pleased to hear that you found our team responsive, respectful, and that your overall experience was comfortable. Your satisfaction is our top priority, and we truly appreciate your trust in us.

Warm regards,
The Flymedi Success Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look