Flysmarter Reviews 428

The airline cancelled a flight but the customer service team was really helpful and rebooked the tickets to an alternative connection. They answered quickly and were really nice.

Great prices and really fast service responses. Thanks!

Excellent service when it comes to changes after booking. In may case Austrian Airline canceled a flight and Flysmarter helped fast and professional via email chat to find a good alternative.
Great support

Great and fast service and good prices—never write reviews but think the guys deserve it, since there are a lot of different opinions here

Customer Service was very nice and helpful, they solved my problem the same day.

Support is very helpful. Just find the flight tickets i needed. Thanks a lot to the team.

Very strict rules and high fees. Unfortunatly only an english speeking support in the Netherlands. No german number. But when I needed help, they did very well. Thank you.

My connection flight was cancelled and in my case I’m happy, that the flysmarter support team did a very good job rebooking everything quickly.
Sometimes I’m skeptical when service is only available via email. Therefore I’m positively surprised, that communication went very well and the support team replied to my emails within a short period of time.

Very good and diligent people! Very helpful!

Great customer experience. The team responds to you on the same day of your request.

My flight was cancelled and it was rescheduled without any problem.
Thank you

I'm an experienced USA-traveller, but post-Covid-times were still a little bit chaotic, that's why I chose (first time) Flysmarter - and was very grateful in the end: they answer almost at once, react fast in solving your problem and always communicate in a friendly tone.

Thank you, Flysmarter

Everything worked perfectly. For my company I needed a proper invoice (I only got first an email stating costs). After asking, I got in 5 minutes a proper invoice which can be accepted by our accounting. Good and fast service

Great support, fast and reliable!

Double thums up! 1. the "normal" booking way was very easy and caused no trouble. 2. Then we had trouble (because the traveller got sick and couldn't start the flight to America) and Flysmarter was very smart concerning refunding the tax. Within 2 days we received the money. Very quick and very un-problematic.

One month after my flight, I needed an invoice. I e-mailed the support of flysmarter and received the invoice in less than 10 minutes.

My flight had to be rebooked because of a change that came in from the airline, and I could not be more satisfied with how quickly and easily this was resolved by FlySmarter's customer support.

The first flights they suggested had a short layover, and the customer support team immediately found me new flights that had a longer one when I made this request.

Fast response. Sharp and smart help!

I have to say that I am very satisfied with the FlySmarter support system. Lufthansa canceled my connecting flight within Germany and was unable to help me to get a suitable substitute flight. Instead I was booked on the DB giving me just one hour to get my connecting flight to Greece. Seeing how unreliable DB is Fly Smarter booked me on a earlier flight. The whole procedure took 3 emails. Excellent service, thank you ! Reiner

Very good service i asked flysmarter for help via email and i received a quick answer and they helped me with my problem.