I was a bit skeptical about this website at first and spent several days checking whether my order had really been processed and shipped. However, everything arrived exactly as promised within a week.... See more
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All good most plant are healthy good genetics, just anthurium queen was damaged but this plant very sensitive how I know.
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Honestly. We should not order plants in winter right? With my last plant provider things went horribly wrong and i was hesitant to buy online again. But foliage factory convinced me completely. I or... See more
Company replied
I'm loving the wide choice of plants (type, size), the prices and the regular promos. I was a bit upset at the shipping cost when ordering at first, but seeing how carefully everything was packed, I... See more
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Company details
Written by the company
Foliage Factory is a trusted European source for rare and healthy houseplants, shipped securely from Germany and the Netherlands. Since 2018, we’ve helped over 15,000 customers grow their collections with confidence, from first-time plant buyers to serious collectors. We specialize in tropical houseplants, rare aroids, Hoyas, variegated cultivars, and pet-safe options, always selected with care and backed by verified botanical knowledge. Every order includes clear care guidance, professional packaging, and our 28-day plant guarantee. What sets us apart: • Carefully selected plants, packed by trained staff • Clear, expert care instructions for every plant • Secure EU-wide shipping with tracking • Full support for returns and refunds under EU law We also supply high-quality substrates, breathable pots, nutrients, and pest control, tested and trusted by real growers. If you’re ever unsure or in any way unhappy with your order, our team is ready to assist quickly and directly, just contact us - we are only one email away. We’re more than just a plant shop. We’re here to help you grow, with transparency, real expertise, and support that doesn’t stop after checkout. Explore our curated selection and start your next plant chapter with Foliage Factory.
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4.6
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely healthy plants and great customer service!
The plants have arrived in perfect condition, the roots and the foliage so so healthy! I had problem with 1 plant out of 16 and they have responded to my email almost instantly and the issue was resolved straight away. I'm really impressed and satisfied, definitely getting more plants from them again!
April 4, 2025
Unprompted review
Reply from Foliage Factory
Thank you very much for your message and your kind feedback. We're really happy to hear that the plants arrived in good condition and that you're pleased with them.
Wishing you lots of enjoyment with your new plants — we hope they grow beautifully and bring you joy!
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Fantastic service and quality healthy plants
Fantastic service with some seriously healthy plants. Very excited with my purchase thank you so much!
February 26, 2025
Reply from Foliage Factory
Thank you for your kind words! We're thrilled to hear that you're happy with both our service and the quality of your plants. Your excitement means a lot to us! 🌿😊
If you ever need any plant care tips or have any questions, feel free to reach out. Enjoy your new plants!
I am very happy with my new beautiful…
I am very happy with my new beautiful plants.
Nice experience with foliage factory. Thanks!!!
February 22, 2025
Reply from Foliage Factory
We're so glad to hear that you love your new plants! Knowing you had a pleasant experience with us truly means a lot. Thank you for your kind words and for choosing Foliage Factory!
If you need anything else, feel free to reach out!
Best wishes,
The Foliage Factory Team
Fast delivery and packaging is…
Fast delivery and packaging is excellent!
Prices are reasonable.
February 20, 2025
Reply from Foliage Factory
Thank you so much for your kind feedback! We're glad to hear that you appreciated the fast delivery and our packaging. It's also great to know that you found our prices reasonable. If there's anything we can do to make your next experience a 5-star one, please don't hesitate to let us know! 🌿
Shipping went Nice
Shipping went Nice, plants arrived on good health, this order was during winter, so Im very pleased because everything arrived very well.
February 19, 2025
Reply from Foliage Factory
Thank you so much for your feedback! 🌿 We're glad to hear that your plants arrived in good health despite the winter conditions. It's great to know that the shipping went smoothly and that you're pleased with your order. If you need anything else, just let us know!! 💚
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I absolutely raccomend themI Great…
I absolutely raccomend themI Great selection of Hoyas! had kind of a strange request and the team promptly helped me getting everything on track. Their response time is crazy fast and super nice :)
About the plants: they are exceptionally cute and in good shape. And even if something is wrong with one of them, they will do everything in their power to help you!
March 4, 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your wonderful review! 🌿 We're thrilled to hear that you loved our selection of Hoyas and that our team could assist you promptly with your request. It’s great to know the plants arrived in such good shape and that our support met your expectations. Your feedback truly means a lot to us. 🌱💚
The order arrived nicely and very…
The order arrived nicely and very professionally but the quality of the plants I received was a bit lacking. Not sure if they suffered during transit or if I just received weak plants but they’ve arrived a bit in a bad shape. Not all only 4 out of 10.
January 30, 2025
Reply from Foliage Factory
Thank you for your feedback! We’re glad to hear that your order arrived professionally, but we’re sorry that some of the plants didn’t meet your expectations. While we take every precaution to ensure plants are well-packed for transit, occasional issues can arise during shipping.
We always want our customers to be fully satisfied, so please don’t hesitate to reach out to our customer service team. We can’t resolve an issue if we’re unaware of it, and we’d love the opportunity to assist you. Feel free to send us photos, and we’ll be happy to help!
Best customer care ever & great plants
Best customer care ever & great plants! 10/10! They are very quick to reply and fix any issues immediately. Have ordered a few times before and will order again. Thanks Foliage Factory for being so amazing!!
February 14, 2025
Unprompted review
Reply from Foliage Factory
Wow, we might have to frame this review in the office! 🙈 Thank you so much, we’re so glad you’re happy with both the plants and our team (quick replies are our cardio)! Thanks for being such a fantastic customer, and we’ll be ready whenever your plant collection needs a new addition!
Beautiful plants and beautiful people…
Beautiful plants and beautiful people working on custom service! 😊
January 29, 2025
Reply from Foliage Factory
Thank you so much! Beautiful plants naturally attract beautiful customers—it’s just science. 😉 Enjoy your new green companions! 🌿
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Hello!
Hello!
I love the plant it was beautiful, problem is that it got damage during the shippment. Think it was frost damage when it arrived.
January 14, 2025
Reply from Foliage Factory
Thank you for your feedback. We’re sorry to hear that you’re not satisfied with your plant.
We always strive to ensure our customers are happy with their plants, and we appreciate the opportunity to assist. However, posting a review immediately after sending an email does not leave us time to resolve any concerns. We offer a 28-day guarantee and take full responsibility for the condition in which plants arrive, but we need to be informed of any issues first. Trustpilot is not our customer service channel, and we encourage direct contact so we can provide timely support.
Regarding your Adenium, this is a deciduous caudex plant that can shed leaves in response to stress or seasonal dormancy. We have reviewed the photo, and the plant does not show signs of cold damage. If affected, the caudex and stems would be soft or blackened, which is not the case here.
We have sent you further information about your plant’s dormancy cycle. If you need additional information, we’re happy to help.
We are also happy to offer a free return shipping label should you wish to send the plant back.
Please feel free to reach out.
All in all a very nice experience
We had a little hiccup, they sent me the wrong plant, but it was not their fault, but the one from their supplier, and they did everything possible to fix it. Communication with the customer service was great. They are going above and beyond to make their customers happy. It is very much appreciated. I would definitely recommend this shop.
January 12, 2025
Reply from Foliage Factory
Thank you for your kind words and for sharing your experience! We're glad we could resolve the issue quickly and that you were happy with our customer service. We truly appreciate your support and recommendation. If you ever need anything in the future, we’re always happy to help!
My experience was excellent
My experience was excellent. The plant looks like in the pictures and arrived almost perfect condition. One tiny leaf was bend and I asked customer service about it. They were helpful and gave tips what to do. Definitely will buy from them again.
January 11, 2025
Reply from Foliage Factory
Thank you for your kind review! We’re happy to hear that your plant arrived in great condition and that our team could assist you. Wishing you lots of joy with your new plant!
Honestly the best.
Honestly. We should not order plants in winter right? With my last plant provider things went horribly wrong and i was hesitant to buy online again.
But foliage factory convinced me completely. I ordered, it got shipped and arrived. One plant had a packaging damage and within 1 day, no within 4hours I have exchanged multiple mails with costumer service and I got a partial refund.
Awesome. My new favorite place to order plants.
January 24, 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your kind words and taking your time to write such a great review!
Yes, shipping plants in winter can be a challenge, but we always take full responsibility for any issues that may arise.
We hope your new plants bring you lots of joy, and we’re very happy to have earned your trust.
Best regards,
Foliage Factory
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Positive product feedback
I love the way they explain me by email that they will deliver when the temperature is not so cold and when they delivered it had a heating pad in it as well, just one request please when you deliver just try to pack the leaves well so they won't break in between.
Rest of the things are amazing great work done.
Regards
Ahmad
January 10, 2025
Reply from Foliage Factory
Thank you so much for your positive feedback! We're thrilled to hear that you appreciated our efforts to ensure your plant arrived safely, especially during colder weather.
If any of the leaves arrived damaged, please don’t hesitate to contact our customer service team. We’ll be happy to assist and make it right for you.
It’s wonderful to know that you’re happy with our service overall, and we truly appreciate your kind words. If there’s anything else we can do for you, feel free to reach out anytime!
Highly recommended
My initial evaluation :
The positive points:
Careful packaging
Fast shipping
Very good shipping tracking
The negative points:
Begonia rex 'Spitfire' suffered greatly during transport but is recovering.
Begonia rex 'Fireworks' arrived in very poor condition. It's not sure that it will survive!
An important update :
I greatly appreciate the efforts undertaken by the Foliage Factory Customer Service Team in order to find a solution to my problem of damaged plants. After one week of very kind exchanges par mail a satisfactory solution was indeed found. Foliage Factory has demonstrated by their acts that it is a company which really cares about the satisfaction of their clients. I must say that Foliage Factory stands out way beyond the average among the e-commerce companies of today in that respect. I encourage customers who happen to encounter any inconvenience with their purchase to contact the customer service before leaving an evaluation.
January 1, 2025
Reply from Foliage Factory
Thank you for your feedback! We appreciate your kind words about our packaging and shipping. We're sorry to hear about the issues with your Begonia rex 'Fireworks' and hope the solutions we offered were satisfactory. Wishing you success with both plants—may they thrive beautifully in your care! 🌿😊
Beautiful Thaumatophyllum spruceanum with hick-ups
I ordered a Thaumatophyllum spruceanum as a gift for a birthday. Unfortunately the parcel-company messed up the first order, causing the plant to have severe frost and traumatic damage. Communication was good with foliage-factory, they did send a second plant immediately against my ask to delay the sending as I was not in the country. The second plant consequently arrived dead (2 weeks in cold temeperatures). The third plant arrived swiftly and does not show signs of damage. I will deduct a star for the second sending of the plant (against my communication) and because I could not gift the plant as a birthday present. The quality of the alive plant is very good and I am happy with it.
EDIT: Concerning the "gift" and the date please re-read the Mail I wrote to "Jagna" on the 09/12/2024 at 13:02 (#15137). Concerning the time I would unavailable I have revieved my mails and apologize as I didnt formulate that clearly. Still going to buy again from you guys.
January 17, 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your thoughtful update and for sticking with us through this situation! We’re really sorry for the confusion around the timing of your gift. The plant did arrive before the requested date, but unfortunately, the courier mishandling caused the damage—something we deeply regret but unfortunately were not able to influence.
For the second shipment, we sent it quickly to try to fix things but didn’t realize the courier would delay it so much, and we’re really sorry this made things even more frustrating.
Thank you for clarifying the details about your email and we appreciate your patience. We’re so glad the final plant arrived safe and sound and hope it’s thriving beautifully now.
We’re grateful you’ll shop with us again and promise to do everything we can to make your next experience perfect. Thanks again for your understanding and for taking the time to share your feedback. 🌿
Very happy and satisfied
I ordered a very sensitive plant and it arrived in a perfect state and condition. I first got an issue with the carrier, but not with foliage-factory itself: however, it was them who offered me a solution, not the carrier.
Package was perfect, soil wasn't dry nor wet, heat pack included, leaves with no damage. They were very fast sending the order, and also addressing the carrier's issue. Customer's service was on point in my experience.
I'm very happy. If you're hesitating on whether buying or not from them, I'd advice you to go on and trust!
January 10, 2025
Unprompted review
Reply from Foliage Factory
Thank you so much for your wonderful review! 🌿 We're delighted to hear that your plant arrived in perfect condition and that our team could assist you with the carrier issue. Providing great customer service and ensuring your plants arrive safely is our top priority. We truly appreciate your trust and recommendation—enjoy your new plant! 💚😊
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I love shopping plants from you
I love shopping plants from you! The plants are always beautiful and it doesn’t seem to matter the long shipping to Sweden or the cold winter, the plants arrive safely and healthy and the packaging is great. Thank you so much, danke schön!
I highly recommend Foliage Factory!
January 10, 2025
Reply from Foliage Factory
Thank you so much for your kind words and for trusting us with your plant orders! 🌿 We're thrilled to hear that your plants arrive safely, even with the journey to Sweden. Your support means the world to us, and we truly appreciate your recommendation. Enjoy your plants! 💚😊
Reply from Foliage Factory
Thank you for your feedback! We're so glad to hear that you appreciate the plant care information. Providing helpful and detailed care guides is very important to us, and we love helping plant lovers like you succeed with their plants! 🌿😊 If there's anything specific you'd like to see more of, feel free to let us know. Happy growing! 💚
Absolutely excellent
Absolutely excellent. Plants arrived quickly and very well packaged. Excellent customer service as well!! Highly recommend.
November 29, 2024
Reply from Foliage Factory
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you’re happy with the quick delivery, careful packaging, and our customer service. Your recommendation means the world to us!
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