The Folio Society Reviews 

32,855
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the books, often describing them as works of art and prized possessions. People also appreciate the wide selection available and the ease of the ordering process. Reviewers frequently highlight the meticulous and secure packaging, ensuring books arrive in perfect, undamaged condition, often with prompt delivery. However, some customers also noted instances where books arrived with minor blemishes or damage, despite the careful packaging. Additionally, a few people mentioned experiencing delays or issues with delivery, including lost packages or longer than expected shipping times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the stunning illustrations,... See more

Quality

Users describe positive interactions with quality, consistently praising the high craftsmanship, binding, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process fast, easy, and... See more

Service

People report positive experiences with service, consistently describing it as prompt, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have books from many different publishers that I follow, but all of my Folio books are my favorites. I love the beauty and effort put forth to produce a quality book at a reasonable cost. Fol... See more

Rated 5 out of 5 stars

I can’t say enough about my experiences with The Folio Society staff and books. I love them they are beautiful to read and look at on my library shelves. I’ve even started hunting in England and Sco... See more

Rated 5 out of 5 stars

I ordered two books and that meant I got a mystery folio during this particular deal. The two books I ordered were absolutely beautiful quality with superb illustrations and covers. Things of beauty.... See more

Rated 5 out of 5 stars

I ordered from The Folio Society for the very first time. Two orders. Was skeptical of the shape they’d be in by the time they arrived, especially here in the UAE given what’s happening in the regio... See more



Company details

  1. Book Publisher
  2. Book Store

About The Folio Society

Written by the company

The Folio Society publishes beautifully crafted collector’s editions of the world’s greatest books, each with newly commissioned illustrations or specially researched photographs throughout. For over 75 years, we have celebrated the unique joy derived from owning, holding and reading a beautiful printed edition of your particular favourite.

Our books can only be purchased new through our website, ordered by post or over the telephone. We deliver to book lovers worldwide.

Beautiful books

We publish exquisitely produced new editions of already published works, with some exclusive anthologies and short story collections. The books we select for publication are timeless – we know they will be enjoyed and appreciated now and in the future. Because each book is considered as an individual object of value in its own right, there is a variety to our design and style – the only uniformity is in the quality of every single edition.

Folio books make wonderful gifts for readers of all ages. Our editions range from the classic fiction to fantasy; science fiction to ancient and modern history; gothic tales to science – there is something for everyone. Please visit our website to see our current collection.

Customer service

Our UK-based customer service team are available to help with your order and delivery queries.

See our international numbers.

Lines are open:
8am to 10pm (UK time) Monday to Friday
9am to 5pm (UK time) Saturday to Sunday

We can offer an exchange or refund (excluding postage) if your book is returned to us within four weeks of purchase.

If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage).


Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(32,855)

1,881 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and super efficient delivery

Quick and super efficient delivery, my book was in my hands within a few days which given the postal service in the UK is a feat in of itself!
As far as quality if the book is concerned this is Folio Society not sure if you can get finer production quality
I know some might say the cost of some of the books might be very prohibitive but if you have a favourite book or a story that is just 'your story' I cant think of a better print than a Folio Society copy.

June 29, 2026
Rated 2 out of 5 stars

Spam before service

The books are lovely but getting three marketing emails trying to sell me more before my first order was even despatched has put me off using them again.

June 29, 2026
Rated 4 out of 5 stars

Great when everything works according to plan, not so great when there’s an issue …

Over the last couple of years I have ordered many books and always without fault they arrived rapidly (within the announced delivery time) and in perfect condition. Also whenever I email customer support I always get a rapid and competent answer.

Only once the experience wasn’t the best and it counts because it’s the only time the book arrived slightly damaged: customer support responded rapidly that the would look into how to solve the issue. But then for weeks I had no news, even when I pinged them for an update. When they finally answered they told me they couldn’t tell me anything and basically I would have to wait. It has been another few weeks and still no answer. My luck being that it was the first signed limited edition that I bought from them…

Conclusion so far: Folio is great when everything works fine, but as soon as you have an issue not so great anymore 🤷‍♂️

June 29, 2026
Rated 5 out of 5 stars

Top class…

Books arrived on time and as always beautifully packaged. Slight problem with the on line ordering but sorted out by very helpful member of staff. Mystery book a welcome surprise and much apprecaited.

June 26, 2026
Rated 5 out of 5 stars

Beautiful Prints

Beautiful prints arrived quickly. Bought during a promo where I got a free third book and love their choice. As always, will be back

June 25, 2026
Rated 5 out of 5 stars

Long-lasting quality.

I ordered the trilogy starting with Howl's Moving Castle and received the Doctor Strange volume for my mystery gift choice. Dr. Strange was a favorite of mine so it was a great pick. The books are well-crafted and great care also shows in the slipcases. I wish I could buy many volumes Folio offers, but, like many, find the majority of my favorites, outside of my price range. I did place an order for the Batman volume after seeing the quality given to the Doctor Strange edition. I had been reluctant to get it as I have many of the included stories, in their entirety, in other HC collections. The lasting quality of Folio editions, swayed my decision.

June 26, 2026
Rated 5 out of 5 stars

Really Awesome

Just received my first purchase from the Folio Society, A song of ice and fire's book 1, a game of thrones. The pictures on the website and videos do not do these books justice. It absolutely oozes class and quality. I already own several versions of one of my favourite book, but this is the absolute best of the best.

I was on the fence regarding the pricing, however, I would absolutely say that it is worth every penny. I will certainly be looking to finish the game of thrones collection with the Folio Society.

Really Awesome, thanks guys

July 11, 2026
Unprompted review
Rated 3 out of 5 stars

Very mixed feelings….

I have mixed feelings about the Folio Society.

On the one hand, I love their books. Some are genuinely beautiful, very special editions and absolutely worth the money.

Others feel considerably overpriced, particularly when a much thinner, less substantial book costs roughly the same as a far more impressive volume. As an author myself, I understand licensing fees and publishing costs, but some editions simply don’t feel worth the asking price.

My bigger issue is with the company and the customer experience.

Their recent sale was a pop up shop in London, seemingly ignoring the large number of UK customers who don’t live in London or the south.

Shipping charges also feel excessive, particularly when orders don’t always arrive on time despite paying extra for delivery.

The website is also frustrating. When browsing lists, it frequently throws you back to the top, making the catalogue unnecessarily difficult to navigate. I also signed up for a restock notification for a book and never received one. I eventually found out it was back in stock through Reddit. And no, it wasn’t caught by my spam filter. Folio Society emails are specifically allowed through.

I’m also not impressed by the way signed editions are handled.

A book is released, you buy it, and then a few months later the same book is offered as a signed edition. Except, in some cases, the book itself isn’t actually signed. It’s a signed bookplate stuck into the book.

Existing customers who bought the edition at launch aren’t given the option to purchase the signed bookplate separately. It leaves you feeling penalised for buying early.

So, on the one hand, Folio Society produces some truly beautiful books that I’m very happy to own. On the other, the pricing can be questionable and the customer experience is consistently frustrating.

Beautiful books. Frustrating company.

June 26, 2026
Rated 5 out of 5 stars

Yet another beautiful book

Yet another beautiful book from the Folio Society. My order was processed promptly and I was kept informed of its progress. The parcel was well packed and I approve of the use of recyclable materials instead of bubble wrap. The production standards are as high as ever and the illustrations exceptional. I look forward to reading it.

June 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look