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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often arrive in excellent, like-new condition with good battery health. Many also appreciate the fast delivery service and the overall positive experience with their purchases. However, some people were dissatisfied with the ordering process and customer service. Issues included receiving incorrect or defective items, such as broken phones or wrong models, and difficulties with returns or exchanges. There were also complaints about slow shipping, lack of communication from consultants, and problems with tracking information or unexpected additional charges for delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many report receiving phones in excellent condition, with... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent condition of their devices,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery... See more

Order

Customers had negative experiences with order. Many reviewers report significant issues, including orders not... See more

Service

Reviewers mention ambiguous feedback about service. Some customers express satisfaction, praising the good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 4 out of 5 stars

Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more

Rated 4 out of 5 stars

comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

My order (FC35778)

My order (FC35778), which was placed on March 29, 2026, is still showing as 'Pending'. I have messaged and even called the Phonezone team, but I have not received any response from their end. I have also already made an advance partial payment of ₹1000.
No one should be troubled in this manner. Every customer makes an advance or full payment based on your trustworthiness, with the expectation that they will receive their product. Yet, you people toy with their sentiments in this way.
It's not about the money. The point is that you are breaking someone's trust.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the quality

The phone is in perfect condition and the shipping was quicker than expected. One note though, it would have been nice to know that the phone was from China and therefore does not support esim, otherwise I am very happy with the entire experience

March 31, 2026
Rated 1 out of 5 stars

Chandan Kumar


Chandan Kumar
I had a very disappointing experience with FoneZone. I bought a phone from them, but it had too many issues from the beginning. Instead of getting proper support, I faced poor communication and no clear responsibility from their side. The whole experience, was stressful and frustrating. In the end, I lost around 500 AED. I would not recommend buying from them.

April 4, 2026
Unprompted review
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Rated 1 out of 5 stars

They are fraud and scammers

They are fraud and scammers. I have ordered a iphone and it has been 4 months and till now the ordered is not delivered. Whenever i message them they say that the product is out of stock and need time to get delivered.

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Wrong Product Received.

Mujhe Delivery toh Jaldi hi Mil Gaya but Maine Order Kia Tha Gold Colour Mila Siver Colour,Adaptor nahi dia ,aur phone toh lag hi nahi raha hain ,call kar raha hoon toh voice mail dalne ko bol raha hain

March 7, 2026
Unprompted review
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Rated 1 out of 5 stars

These folks are fraud

These folks are fake. We need to segregate reviews on country basis. FoneZone.Me may be their website in UAE, they are operating in india through FoneZone.com website.
Basically these folks are frauds.
I ordered a second hand iphone on 29th Dec 2025. Today it is 3rd Febraury, they stopped communicating with me. While ordering I was informed that shipping will start after 8 days of placing order. Although this is red flag, I was fed up with searching for a used iphone for nearly a month. Basically, my teenage daughter is using an iphone. I can't take it away because she needs it during her commute to college and back, for paying metro, auto riksha, bus. Also for studies (12th standard), internet(and ChatGPT) is the best source of knowledge.
Time line:
29 Dec 2025: Ordered, shipping to begin within 8 days
5th Jan 2026: FoneZone folks called me, told me that the shipping will be delayed by another 7 days.
14th Jan 2026: I don't see shipping information in their web site for my order. Called them but was told to call between 9am to 4pm.
15th Jan 2026: Nobody picked up my call, So I mailed them and sent a message on whatsapp.
16th Jan 2026: Not mail response, but there was a bot response that someone will respond to me
17th Jan 2026: Was told that the actual model I ordered is not available, but they are trying to get one. Was told that I would get to know the status in 5 days.
24th Jan 2026: Again asked in whatapp, was told to wait for few more days.
During this time, many mails were sent, no response, many whatsapp messages sent, received response but nothing promising. Now, they have stopped responding through all channels. I will attach screen shot of their interaction and order, shipping status.

December 29, 2025
Unprompted review

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