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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that items often arrive in excellent, like-new condition with good battery health. Many also appreciate the fast delivery service and the overall positive experience with their purchases. However, some people were dissatisfied with the ordering process and customer service. Issues included receiving incorrect or defective items, such as broken phones or wrong models, and difficulties with returns or exchanges. There were also complaints about slow shipping, lack of communication from consultants, and problems with tracking information or unexpected additional charges for delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many report receiving phones in excellent condition, with... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent condition of their devices,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery... See more

Order

Customers had negative experiences with order. Many reviewers report significant issues, including orders not... See more

Service

Reviewers mention ambiguous feedback about service. Some customers express satisfaction, praising the good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 4 out of 5 stars

Managed to buy an iPhone 15 pro max. I requested a colour but it was not available and changed to another. But they asked me, if I approve. Once I received the phone. It took total of 5 days to sh... See more

Rated 4 out of 5 stars

comparatively good price as compared to other companies,you have to aware abaout customs duty charges are levied on import utem which may not clearly mentioned in website, Any how satisfied with pro... See more

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Aside from being the cheapest price in…

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving your concern and request. Im hundred percent satisfied and will definitely recommend it to everyone.

January 26, 2026
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Rated 1 out of 5 stars

I live in Saudi arab

I live in Saudi arab. I buy a phone. But company saying pay charge for delivery your location is not exit that's why. But it's not my fault. Why they are saying pay courier charge for your product..

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Order No-FZC34090(FoneZone.com)

Order No-FZC34090
I am from India......
I have ordered from FONEZONE.COM iphone 5c on 10th September 2025.From 10th September to 15th November they sent me 3 iphone (5c,5s gold,5s gray)three time they sent defected product to me.And now they didn't responced to me.I am very dissatisfied and disappointed.

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

If any brother buys a phone from this…

If any brother buys a phone from this iPhone 14 Pro Max company ! They open the phones in such a way that they open the whole phone and then they set them again. According to this, the phones become very weak. Be careful before buying. Because of this, the phones become very weak, the display does not work well, then the speakers of the phones they are opening do not work well either network eSIM not working.💔😏

October 30, 2025
Rated 1 out of 5 stars

I would like to inform to everyone…

I would like to inform to everyone don’t order in this fraud website completely they are cheating I ordered iPhone 12mini 256gb bluebut I received I am phone12 mini red 64gb with poor condition battery for this wrong product I waited 30days once i ordered plz don’t order in this website

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Wrong Item Delivered (Order No: FZC34551 / AWB: 23207910214443)

Subject: Complaint – Wrong Item Delivered (Order No: FZC34551 / AWB: 23207910214443)

Dear FoneZone Team,

I am writing to file a complaint regarding my recent order from your website. I received a completely wrong and fake item. Instead of the product I ordered, the parcel contained a piece of soap.

This is extremely disappointing and unacceptable. I have attached photos and a video of the received parcel as proof.

Order Details:

Order Number: FZC34551

AWB Number: 23207910214443

Order Date: 03/10/2025

Delivery Date: 15/10/2025

Expected Product: APPLE IPHONE 6S PLUS GOLD

Received Item: A piece of soap

I request you to look into this issue immediately and arrange either a full refund or send the correct product at the earliest.
Please acknowledge this complaint and inform me about the next steps for resolution.

Attachments:

Photos of received parcel

Video proof

Invoice copy (if available)

Thank you,
Rajat Jain

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

They are completely fraudulent

They are completely fraudulent. They provide fake tracking IDs, and after a couple of days, they cancel the shipment, marking the status as 'returned to seller.' I ordered an Apple mouse, made the payment, and after 7 days, they sent tracking details—only to later mark it as returned to the seller. They're scamming customers, so don’t waste your hard-earned money.

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Guys I have purchased a iphone6splus I…

Guys I have purchased a iphone6splus I wanted w different color thy have sent another color by the ways it's Okie....but as I tried to loggin apple id it didn't work and I tried to put sim but it was of no use please don't buy anything frm here they won't give a response and thy don't pick calls it is the worst shopping app I request you not buy anything from @fonezone it was my terrible experience worst thy don't give reply or thy don't response

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience

The worst experience ever. I ordered an iPhone SE 2020 from their website, and the picture also showed the iPhone SE 2020. Later, they called me and kept saying they only had the iPhone SE 1st generation with 32GB. So, I told them to cancel the order and refund my money. They said "okay" and cut the call.

After 1–2 hours, I called again to ask about my refund, and they told me, "Sir, give us some time." I agreed. The next day, when I called again to ask for my refund, they just hung up on me without answering. When I tried calling once more, they stayed silent and then cut the call.

What kind of behavior is this? My refund is still pending, and I have no idea what’s going on.

August 24, 2025
Unprompted review

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