Fonoma it has been great for me and my family in Cuba, is easy and secure to use. Before Fonoma I was using recargascuba and they sold my bank information to Ding and they started taking money out... See more
Company replied
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See what reviewers are saying
I am very satisfied with Fonoma. It's easy to order top-up for my contacts in Cuba. This has worked for a long time, but one of my last transfers on February 31st to # +(53)-5282-9127. Order ID 1247... See more
Company replied
Gentlemen, Pricewise, hoping for lowering, it is after all, a very competitive service area. The best feature is... your immediate recharge. Wanting a service to provide Mb. Large amounts. Streaming,... See more
Company replied
The thing I do not like is that they will not allow me to send three recharges in the row. When I try to send the third one it sends it to security I send you the same numbers so I don't understand wh... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Fonoma is the top-rated service for sending mobile recharges and data plans to Cuba, trusted by thousands of customers worldwide since 2012. Whether you need a Cubacel recharge, a data plan, or a Nauta recharge, your loved ones in Cuba receive it in seconds. We know how important it is to keep your family connected. That's why we've spent over 13 years perfecting a fast, transparent, and reliable recharge experience — with no hidden fees and 3% cashback on every transaction. What sets Fonoma apart: - Instant delivery of Cubacel voice and data recharges, ETECSA data plans, and Nauta recharges. - Available 24/7 via web, iOS, and Android. - Secure payments with credit cards, debit cards, PayPal, Apple Pay, and Google Pay. - Bilingual support in English and Spanish at help.fonoma.com. - A $7 referral bonus for you and your friends. Send a recharge to any Cubacel number from the United States, Spain, Mexico, or anywhere in the world. Based in Doral, Florida, Fonoma LLC has been serving the Cuban diaspora for over a decade. Visit us at https://www.fonoma.com
Contact info
3650 NW 82nd Ave, Suite 401, 33166, Doral, United States
- (786) 756-8944
- help@fonoma.com
- fonoma.com
4.0
Great
8K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Muy Bien.
My transaction, recharge, went nice and smooth and I love it, but I have one problem with you: I am a snowbird and I spent my Canadian winter ❄️ in Cuba and I have a cuban phone line.When I am in Cuba, I can't charge my cuban phone,why is that?...... can you explain it in my email address please?.
P.C.I have not tried to charge my phone there in last few years, maybe you have chenged.I will find out this winter coming up.
Thank you and keep your good work.
Cheers 🍻.
July 30, 2022
Reply from Fonoma
Hello Peter,
Thank you for sending us this comment and we appreciate your confidence in Fonoma. We will write to your email with some indications for when you are in Cuba.
Regards
Dunia_Fonoma
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it works well
July 27, 2022
Reply from Fonoma
Hello Michael,
Thank you so much for being part of Fonoma´s family, we are truly glad.
Have a lovely day 🌛
Gabi
Support team
One of the worst experiences that I…
One of the worst experiences that I never experienced in my live. I sent a cell recharge to my daughter in Cuba that she never got. And on top of that I has been dealing for a solution for.over a week without any explanation of what happened. NOT RECOMENDED
Una de mis experiencias mas terrible en mi vida. Le envie una recarga de cell a mi hija en Cuba la cual nunca fue entregada. Llevo mas de una semana lidiando con la situacion sin una explicacion de a donde fue a parar o una solucion. NO LE RECOMIENDO USAR ESTE SITIO DEL TODO.
July 26, 2022
Reply from Fonoma
Hola Yorly,
Fonoma ayer en la tarde le solucionó el problema de su recarga, le depositamos en su cuenta 24.90 USD los cuales usted utilizó, a la mayor brevedad, para enviar nuevamente la recarga al teléfono de su hija.
Desde que nos comunicó la incidencia estuvimos atendiendo su caso, esperando respuesta de los proveedores y así se lo hicimos saber.
Usted ayer quedó muy complacido con la solución que dio nuestro equipo a su problema y dejó su constancia por escrito en nuestro canal de soporte.
Lamentamos que aún quedando complacido con el crédito adicionado y el envío de su recarga nos puntúe con una estrella.
Usted es cliente de Fonoma desde hace varios años y ha utilizado nuestro servicio en más de 100 ocasiones debe saber que somos una empresa seria y que nuestros clientes son la prioridad como le hemos demostrado.
Le agradecemos que siempre utilice nuestro servicio y esperamos revertir estar opinión negativa.
Saludos
Dunia_Fonoma
It’s easy to use and the person gets…
It’s easy to use and the person gets the credit right away.
July 25, 2022
Reply from Fonoma
Hello Luis,
Thank you for sharing your opinion with us. We are glad that our service is to your liking. We will continue working to always offer you the best possible service. Greetings.
Adianez, Fonoma Support Team.
Reply from Fonoma
Hello Ali,
Thank you for sharing your opinion, for us it is very valuable and we will take it into account. I would like to mention that at Fonoma the prices of recharges are established in USD, in the case of recharges that are paid with EUR, their cost may vary according to the current rate of said currency.
In recent months, due to the international context, the EUR has been devalued against the dollar, which is why there is an upward variation in the price of recharges in euros.
I also remind you that in Fonoma every time you recharge you accumulate 3% of what you have paid in a credit that you can use whenever you want. You can use it to decrease the price of recharges or wait until it is enough to send a free recharge.
Again, thank you for trusting Fonoma. Greetings.
Adianez, Fonoma Support Team.
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Reply from Fonoma
Hi Miguel,
Thank you for sharing your review. We are glad to hear that you had a good experience with our service. Regards.
Claudia, Fonoma Support Team.
great service
July 16, 2022
Reply from Fonoma
Dear Terry
Thank you for dedicating part of your time to evaluate us. Your opinion matters a lot to us.
Cheers
Yoana_Fonoma Support Team
Very expansive
July 16, 2022
Reply from Fonoma
Hi Cuccu,
Thank you for sharing your opinion, for us it is very valuable.
At Fonoma prices are fixed in USD, so if you pay in euros, prices may vary due to the exchange rate.
I also remind you that every time you recharge at Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to lower the price of the recharges or wait until it is enough to send one completely free. Greetings.
Adianez, Fonoma support team.
You are the best,always on time
You are the best,always on time, excellent service I'll be with you for ever, thanks Fonoma.
July 16, 2022
Reply from Fonoma
Hello Betty,
Thank you for sharing your opinion and for trusting Fonoma. We will continue working to always provide you with the best service. Thank you for staying. Greetings.
Adianez, Support Team.
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Its good but now many companies have…
Its good but now many companies have the same deals with having to pay less Next recharge I am going to tryout another company.
July 15, 2022
Reply from Fonoma
Hello Sandra,
Thank you for sharing your opinion, it's important to us.
I remind you that every time you recharge with Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to reduce the price of recharges or wait until it is enough to send one completely free.
Thank you for trusting Fonoma. Greetings.
Adianez, Fonoma Support Team.
Yes satisfied and Very good communication
Yes l do like this app and sometimes is extremely very good and sometimes we have bad connection so I have no idea is me or the app
July 15, 2022
Reply from Fonoma
Hello Nael,
We are glad that our app it's to your liking. We are always available in our chat if you need us . Greetings.
Adianez, Fonoma Support team.
Reply from Fonoma
Hello Martinho,
Thank you for sharing your opinion with us. We will take into account what you tell us.
I remind you that every time you top up at Fonoma you accumulate 3% of the amount paid in a credit that you can use whenever you want to reduce the price of top-ups or wait until it is enough to send one completely free.
Thank you for trusting Fonoma.
Greetings. Adianez, Fonoma Support Team.
It has been Great
July 15, 2022
Reply from Fonoma
Hello Eniel,
Thank you for trusting Fonoma. We are glad to know that our service is to your liking. Greetings.
Adianez, Fonoma Support Team.
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Great service.
July 15, 2022
Reply from Fonoma
Hello Umberto,
Thank you for your opinion. We are pleased to know that we are of your preference. Have a great day.
Claudia. support team
always good service
July 15, 2022
Reply from Fonoma
Hello Oliver,
We are very happy with your rating, we are glad to know that you are satisfied with our platform. From Fonoma we will continue working to provide an easy, fast and secure service.
Thank you for your time, nice day.
Karen, Fonoma Support Team
iam very happy with fonoma … fasr…
iam very happy with fonoma … fasr recharge and good offers … hartmut
July 15, 2022
Reply from Fonoma
Hello Hartmut ,
We are very happy with your rating, we are glad to know that you are satisfied with our platform. From Fonoma we will continue working to provide an easy, fast and secure service.
Thank you for your time, nice day.
Karen, Support Team, Fonoma
Reply from Fonoma
Hello Silvia,
Thank you for your time giving such a good feedback to Fonoma. We appreciate it so much and we are glad to have you on board.
Have the best time!!!
Dunia_Fonoma
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Good deals and good reminders about…
Good deals and good reminders about when the deals are expiring (so I don't miss them!)
June 28, 2022
Reply from Fonoma
Hello Michel
We are very grateful for your support and trust. For Fonoma it is a priority to ensure the satisfaction of our users and your comment inspires us to continue improving.
Regards
Karen, Fonoma Support Team
Very good and reliable service.
June 27, 2022
Reply from Fonoma
Hi Richard
Thank you for leaving us such a nice message. We will continue working to always give you a better service. Cheers Yoana_Fonoma Support Team.
Reply from Fonoma
Hello Victor
We are pleased to hear that you find our service excellent and that you are happy to send your top ups through Fonoma. We look forward to continuing to be your preference :)
Have a great day!
Denise, Fonoma_Support
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