No contact for over month. Can’t get ahold of them. Had no idea they’re overseas. I’m out 80 dollars. Very poor communication. I’ve updated my review because I did receive the item yesterday. It was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and the website has a great selection. Did not give it 5 stars since for deliveries to the US it gets held up by customs at the border. I think the Foot Store could speed up the process if... See more
Company replied
Received the product just fine, though probably would not opt for the expense of FedEx. It took a week to receive (albeit I live in the US).
Company replied
Second time purchasing from you guys and quite happy so far with the experience and the selection you provide. Kudos from Lexington, KY - also keep me posted if discount or promos codes are available... See more
Company replied
3.6
Average
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I emailed Customer Service regarding a…
I emailed Customer Service regarding a return for the item, it is still brand new in the package. Package never opened nor item tried one. I never received a response from Customer Service. My husband bought himself the same item, so now we have an additional jacket we will never use.
November 17, 2025
Reply from Foot Store
Hello Victoria Shabanaj,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Reply from Foot Store
Dear valued customer,
Thank you for your feedback and have a wonderful day!
Still have not received my order
Still have not received my order. I have emailed for an update but still haven't gotten an answer.
November 28, 2025
Reply from Foot Store
Hello Pamela Powell, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
No package
No package, no email explaining, no refund.
I need my money back!
December 15, 2025
Unprompted review
Reply from Foot Store
Hello Erika Jimenez, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Reply from Foot Store
Dear customer, thank you for sharing your thoughts with us.
Wishing you a wonderful day ahead!
Reply from Foot Store
Hello Ediun ramoz, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Item stuck in US Customs b/c of incomplete shipping forms
I ordered my item weeks ago for a Christmas present and it's stuck in US Customs because Foot-Store didn't provide all of the required information. FedEx has reached out multiple times. I've emailed Foit-Store and received an unhelpful response (clearly auto-generated). At this point, I'm doubtful the item will ever get delivered. Not a good experience at all.
December 19, 2025
Reply from Foot Store
Hello KG, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Christmas gift
My first order was lost. Your prompt response and refund was very appreciated. I was able to reorder the goalie outfit and still received it before Christmas. Thank You!!!
December 24, 2025
Reply from Foot Store
Thank you for taking the time to share your experience with us.
Wishing you a wonderful day ahead!
Reply from Foot Store
Hello V Flores, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Bad service
I ordered the 1 december, today 18 December still not arrived.
Very bad service.
December 1, 2025
Unprompted review
Reply from Foot Store
Hello,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to know more to resolve this problem.
Please contact our customer service team at customer@spacefoot.com (specifying your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
They sell things they don't have in stock
I ordered my sons present with an agreed delievery date of the 12th December, it is now the 18th Dec and it hasn't been received by Fedex.
Received an email today after chasing to say the item will be delivered when back in stock.
they sell items that aren't in stock, i am going to have a very upset 9 year old as his christmas present ordered 4 weeks ago won't be here.
can actually speak to anyone, just chocking to think they can sell out of stock items.
December 18, 2025
Unprompted review
Reply from Foot Store
Hello Ms. Skidmore,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Easy purchase and fast shipping
Simple purchase, exactly what I was looking for. Shipping was incredibly fast to US.
December 17, 2025
Reply from Foot Store
Thank you for sharing your positive feedback with us!
Wishing you a wonderful day ahead!
Reply from Foot Store
Dear valued customer,
We look forward to serving you again soon!
I placed an order on 30th November
I placed an order on 30th November. I am still waiting to receive it or at least an update. It is 11th December. Not a good start. Hopefully i hear from them soon or receive my goods. R Lindsay
November 30, 2025
Unprompted review
Reply from Foot Store
Hello,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to know more to resolve this problem.
Please contact our customer service team at customer@spacefoot.com (mailto:customer@spacefoot.com) (specifying your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Reply from Foot Store
Dear customer, thank you for taking the time to share your feedback with us.
We appreciate your support and look forward to serving you again soon!
Ordered from the US
Ordering overseas is can be a gamble. Shipping and tracking aren't always perfect. I received exactly what I ordered and it arrived in a timely manner.
Getting the right size is a gamble too, but this jersey fits as expected and is exactly what I was looking to get.
Thank you!
November 27, 2025
Reply from Foot Store
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Easy interface with great variety
Easy interface with great variety. We have a youth footballer and it’s not easy always finding the specifics we need - Foot Store made it easy and quick!
November 19, 2025
Reply from Foot Store
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Reply from Foot Store
Bonjour,
Nous vous remercions sincèrement de nous avoir accordé votre confiance et de nous avoir fait part de vos commentaires.
Votre satisfaction est notre moteur, et nous sommes impatients de vous accueillir à nouveau pour vous proposer une expérience exceptionnelle.
Bonne journée 😁
L'équipe service clients Spacefoot
These guys are great
These guys are great. Quick fast service. Good to deal with. J
July 29, 2025
Unprompted review
Reply from Foot Store
Hello, thank you for your feedback and kindness. We look forward to serving you again on our Spacefoot sites.
Have a great day 😊
The Spacefoot Customer Service Team.
Great service
Great service. Authentic products. Great pricing. Couldn’t recommend them enough
November 11, 2025
Reply from Foot Store
Hello,
We're delighted that you like our products and thank you for your positive feedback.
Please know that we do everything we can to offer you the most competitive prices.
We're thrilled that you enjoyed your experience.
We hope to see you again very soon!
Have a wonderful day! 😘 The Spacefoot Customer Service Team
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