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Foot Store Reviews 199

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TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the selection of products, often finding items that are difficult to source elsewhere, and are generally satisfied with the quality of the items received, noting they are as advertised and authentic. Delivery times are frequently praised, with many receiving their orders quickly, even for international shipments. However, some people were dissatisfied with the response time from customer service, reporting unhelpful or no replies to their inquiries. There are also concerns regarding orders getting stuck in customs, often due to missing information from the company, leading to significant delays or even lost packages. A few customers also experienced issues with product quality, such as soles coming out of shoes after minimal use.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast shipping times, even for... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting satisfaction with authentic... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the authentic quality of items... See more

Response time

Reviewers express significant dissatisfaction with response times, with many reporting that their attempts to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No contact for over month. Can’t get ahold of them. Had no idea they’re overseas. I’m out 80 dollars. Very poor communication. I’ve updated my review because I did receive the item yesterday. It was... See more

Company replied

Rated 4 out of 5 stars

Great price and the website has a great selection. Did not give it 5 stars since for deliveries to the US it gets held up by customs at the border. I think the Foot Store could speed up the process if... See more

Company replied

Rated 4 out of 5 stars

Received the product just fine, though probably would not opt for the expense of FedEx. It took a week to receive (albeit I live in the US).

Company replied

Rated 5 out of 5 stars

Second time purchasing from you guys and quite happy so far with the experience and the selection you provide. Kudos from Lexington, KY - also keep me posted if discount or promos codes are available... See more

Company replied

Contact info

3.6

Average

TrustScore 3.5 out of 5

199 reviews

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Rated 1 out of 5 stars

Worst experience I’ve ever had ordering…

Worst experience I’ve ever had ordering a package… it’s been 2 weeks since I ordered it and I still haven’t received it and it was supposed to be delivered 5 days after i ordered it… I can’t talk to anyone about the status of the package and I can’t track it… my first and last time ordering from Foot Store and I suggest everyone to do the same.

October 5, 2023
Rated 4 out of 5 stars

Though it was a scam, but no issues!

I ordered to Switzerland. I couldn't use the track & trace code to track my delivery (didn't help that everything was in French..), and I was worried the whole thing was a scam (with all the 1 star reviews here, and coincidentally I had received a scam-text the day after ordering, which turned out to be unrelated!). But when I wrote to customer service to ask about estimated delivery, they replied 2 days later with accurate estimation and I received my shoes within that time with no issues. I received 7 days after ordering.

August 17, 2023

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