Tickets were available and taken straight to our hotel. Very friendly service and great communication on exactly what you need to do
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The match was good. However, I didn't like that we paid extra for online tickets but received physical ones.
Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together. Keep checking your match date because it may change and you won't get any specific notification. The ema... See more
Company replied
We booked tickets for Real Madrid v Celta Vigo, communication was good and we were given directions and instructions 2 days before the game. We met Helena who supplied us with the tickets, everything... See more
Company details
Written by the company
Football Experience is one of the world’s largest secondary marketplace for football tickets.
Contact info
4.2
Great
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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well mentioned match details and one…
well mentioned match details and one stop service.
February 24, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you appreciated our detailed match information and seamless service. Providing a smooth and hassle-free experience is our priority!
Looking forward to assisting you again for your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
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Great service
Great service, worried about getting the tickets, but arrived by message, maybe a little more communication on delivery method needed, but great service and tickets!!
Will use again!👍
February 24, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re happy to hear that you had a great experience and that everything went smoothly with your tickets! We understand that waiting for ticket delivery can be a bit stressful, and we appreciate your feedback regarding communication on the delivery method—we’ll work on improving this for the future.
We truly appreciate your trust and look forward to assisting you again! ⚽🎟️
Best regards,
The Football Experience Team
Safe and reliable e tickets sent to my…
Safe and reliable e tickets sent to my email. Customer service always ready to answer any questions. I highly recommend.
February 17, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you found our service safe and reliable. Providing excellent customer support is a top priority for us, so we’re glad we could assist you whenever needed.
We truly appreciate your recommendation and look forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
good website
good website, tickets were sent in an email prior to the match, no stress and efficient service, would definitely purchase from this company again.
February 11, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you had a smooth and stress-free experience with us. Providing an efficient and reliable service is our priority, and we’re happy to know you would purchase from us again.
Looking forward to assisting you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
Fantastic work
Fantastic work! Got to tick off a bucket list game for my partner with no hassle 🙌🏼
February 10, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re thrilled to hear that you had a hassle-free experience and that we could help you check off a bucket list game for your partner! Moments like these are what make football so special.
Looking forward to assisting you with your next unforgettable match! ⚽🎟️
Best regards,
The Football Experience Team
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Very organized and the tickets were at…
Very organized and the tickets were at a very good location. I would definitely comeback or recommend to friends
February 10, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you found our service well-organized and that you enjoyed great seats for the match! Your recommendation means a lot to us, and we’d love to assist you again in the future.
Looking forward to your next football experience with us! ⚽🎟️
Best regards,
The Football Experience Team
Excellent service!
Good service and follow-up for the Arsenal vs Liverpool game. Tickets (very expensive but that’s the name of the game I guess) delivered via WhatsApp and a reassuring chat with a real person a few days before the game to make sure all was well - including a free upgrade. So trustworthy and reliable.
February 4, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you had a positive experience with our service and follow-up for the Arsenal vs. Liverpool game. We understand that ticket prices can be high due to demand, but we’re happy that you found our process trustworthy and reliable.
It’s great to know that our team was able to provide reassurance and even offer a free upgrade! We truly appreciate your trust and look forward to assisting you again in the future. ⚽🎟️
Best regards,
The Football Experience Team
Clear instruction and friendly user…
Clear instruction and friendly user experience.
February 4, 2024
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re happy to hear that you found our instructions clear and the user experience friendly. Providing a smooth and hassle-free process is our priority!
Looking forward to assisting you again in the future. ⚽🎟️
Best regards,
The Football Experience Team
Very unreliable and borderline scam company
I recently had a deeply disappointing experience with Football Experience, an organization that claims to provide football fans with unforgettable match experiences. Unfortunately, my encounter with them left me feeling cheated and taken advantage of.
I had purchased a ticket for an upcoming football event at a staggering cost of 900 pounds, excitedly anticipating a memorable time supporting my favorite team. However, my enthusiasm quickly turned to frustration when I received an email notifying me that my ticket had been canceled due to alleged web scraping issues.
This sudden cancellation was perplexing, but what followed was even more disheartening. Instead of offering a straightforward solution or a genuine apology, Football Experience presented me with a greedy ultimatum – pay an additional 450 pounds to keep my ticket or accept a refund. The reason behind this sudden price hike? Supposedly, it was due to increased demand for the event.
This blatant attempt to capitalize on the situation and exploit fans' passion for the sport is nothing short of fraudulent. It is evident that Football Experience is engaging in price gouging, taking advantage of loyal supporters who have already invested a significant amount in securing their matchday experience.
The lack of transparency and accountability from Football Experience is appalling. The web scraping excuse seems dubious at best and conveniently provides them with an excuse to extort more money from unsuspecting customers. Such unscrupulous practices not only tarnish the reputation of the organization but also betray the trust of dedicated football enthusiasts.
My advice to fellow fans is to be cautious when dealing with Football Experience. The allure of an exceptional football experience can blindside fans to the unethical practices lurking beneath the surface. It is crucial to expose such behavior and hold these organizations accountable for their actions.
In conclusion, my experience with Football Experience has been nothing short of a nightmare. The combination of a sudden ticket cancellation, a questionable excuse, and an unjustifiable price increase reeks of dishonesty.
January 26, 2024
Unprompted review
Reply from Football Experience
We sincerely apologize for the frustration and disappointment you experienced. We understand how important attending a football match is, and we regret that your experience did not meet your expectations.
Regarding your ticket cancellation, we encountered an unexpected technical issue related to web scraping, which affected the availability of certain tickets. This was never our intention, and we acknowledge that the situation was poorly handled.
We completely understand your frustration regarding the price difference. The additional charge was due to a sudden surge in demand, which affected ticket costs across the market. However, we recognize that the way this was communicated may not have been clear, and for that, we sincerely apologize.
Your feedback is extremely valuable to us, and we will use this situation to improve our processes and communication. If there’s anything we can do to regain your trust, please don’t hesitate to reach out.
Once again, we regret this experience and appreciate your honest feedback.
Best regards,
The Football Experience Team
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AVOID AVOID AVOID
Absoloute scam. Read the reviews and stay clear. They communicate until they take a payment then ignore you. The company has recently been renamed due to poor reviews. It was Football Road Trips and the new company The European Football Experience is owned and run by the same person, Kia Rigby.
January 1, 2024
Unprompted review
Reply from Football Experience
Dear Steve,
Thank you for sharing your thoughts, although it seems there may have been some confusion with the company names. We would like to clarify that our company has always operated under the name Football Experience.
We understand the importance of clear communication and consistent service, and we regret any misunderstandings that may have occurred.
At Football Experience, we are dedicated to providing our customers with exceptional experiences and excellent customer service. Your feedback is valuable to us, and we will continue to work diligently to ensure a positive experience for all our customers.
If you have any further questions or if there is anything we can assist you with, please feel free to reach out to us.
Thank you for your understanding, and we hope to have the opportunity to serve you in the future.
Best regards,
Football experience team
Unforgetable night!
My friend and I went to watch a UCL match between Dortmund vs PSG at Signal Iduna Park on 13/12/2023.
At first, I doubted their website. However, after purchasing the ticket, an email was sent to me quickly to inform me that the purchase had been made. Bear in mind that if you purchase the ticket on the weekend, you might receive the confirmation mail only on working days.
The ticket price was quite expensive considering the magnitude of the match. We bought the ticket pretty early when it was expensive (around 280 euros/person). The pricing can fluctuate, so be aware of that and have some lucky timing too.
The only thing that was not great, maybe the seating as we were placed in the highest section.
Overall, the process was smooth. I've contacted their team through Whatsapp and they responded pretty quickly. We were also lucky to receive an e-ticket so we didn't need to meet someone.
December 13, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you had a smooth experience purchasing your tickets for the Dortmund vs. PSG match and that our team was able to assist you quickly via WhatsApp. We understand that ticket prices can fluctuate based on demand, and we appreciate your understanding regarding this.
We also take note of your feedback about the seating—we always strive to provide the best options available at the time of purchase. It’s great to hear that receiving an e-ticket made the process even more convenient for you!
Thank you for trusting us, and we hope to assist you again for your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
Don't trust them
Ordered 3 tickets was told they would be beside each other nad they weren't. Questioned them on this and they said I should have paid a 30% premium to get three together. But on website I specifically picked 3 together. Waste of time nad complete chances. Never again
December 9, 2023
Unprompted review
Reply from Football Experience
Dear Sean,
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience you experienced with your ticket allocation.
On our website, we clearly state our policy of providing seating together for each pair of tickets. Additionally, we outline that in the case of booking three tickets to be seated together, there is an additional fee of 30%.
We apologize if there was any confusion regarding this policy. Your feedback is important to us, and we will take it into consideration to improve our communication with customers.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If there is anything else we can assist you with, please reach out to us directly.
Thank you for choosing us for your game day experience.
Best regards,
Great experience!,all was made as…
Great experience!,all was made as promised, 100% trustable!
December 3, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you had a great experience and that everything went as promised. Your trust means a lot to us, and we look forward to assisting you again for your next football adventure! ⚽🎟️
Best regards,
The Football Experience Team
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Rip OFF
My partner booked a ticket as I had always wanted to go to the Nou Camp. She booked me a very expensive seat in the middle tear at the side of the ground. I did not get my ticket until the day of the game and when I arrived at the ground my seat was at pitch level and behind the goal area. Totally conned and never again will I use this site. I would have been better to take my chances with a tout.
April 22, 2023
Unprompted review
Reply from Football Experience
We’re truly sorry to hear that your experience did not meet expectations. We understand how frustrating it must have been to receive a ticket in a different location than what you anticipated.
At Football Experience, we strive to ensure that all customers receive accurate seating information, and we regret that this was not the case for you. We appreciate your feedback as it helps us continue improving our service.
While we understand your disappointment, we hope that in the future, we may have the opportunity to provide you with a better football experience.
Best regards,
The Football Experience Team
Barca v Porto
I was nervous buying the ticket. Everything went incredibly smoothly, I could contact them via WhatsApp when needed. I received my ticket electronically for Barca v Porto and there were no issues at all. Less expensive than the official site at the time. I would use them again.
November 28, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re happy to hear that everything went smoothly and that you found our service reliable and easy to use. We understand that purchasing tickets can sometimes be nerve-wracking, so we’re glad we could provide the support you needed via WhatsApp.
It’s great to know that you received your ticket without any issues and at a competitive price. We truly appreciate your trust and look forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
No sign of life on WhatsApp...
Bought 3 tickets for me and my 2 kids for Real Madrid vs. Granada, scheduled on Dec 2. Issue is we have to fly tomorrow to Madrid and have no idea if our tickets will be delivered in due time as nobody's replying to my WhatsApp messages. Just hope this will not turn into a nightmare trip...maybe they will react after this so that I can update my review...
Update: I finally got an answer yesterday via WhatsApp and arranged to pick up my tickets this afternoon. They are located next to each other in a good sector, as promised at the time I bought them. All good now.
November 30, 2023
Unprompted review
It was an amazing expérience the…
It was an amazing expérience the delevry of the ticket was in the good time the supports of the web answear fast
November 28, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you had an amazing experience and that the ticket delivery was timely. Providing fast and efficient support is a priority for us, so we’re glad we could assist you.
Looking forward to helping you with your next football experience! ⚽🎟️
Best regards,
The Football Experience Team
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Efficient communication and guidance!
Efficient communication and guidance!
November 25, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re glad to hear that you found our communication and guidance efficient. Providing a smooth and reliable service is our priority!
Looking forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
Be careful with that website
Be careful with that website, not recommended at all, they change the category of the tickets i chosen, also tried to book tickets together and paid for that but unfortunately tickets became allover the place even in different blocks. Tried other websites before which were much better.
November 24, 2023
Unprompted review
Reply from Football Experience
We sincerely regret to hear that your experience did not meet your expectations. Ensuring that customers receive the correct ticket category and seating arrangements is important to us, and we apologize if this was not the case in your booking.
We understand how frustrating it can be when tickets are not seated together as expected. While we always strive to accommodate seating requests, availability can sometimes be limited due to high demand. In such cases, we provide upgrades at no additional cost whenever possible to ensure the best experience.
Additionally, we can guarantee seating in pairs, and for groups of three, seating together is possible with an extra cost. However, for groups larger than three, we cannot always guarantee that all seats will be together due to stadium seating limitations.
We appreciate your feedback and will continue improving our processes to provide the best service possible.
Best regards,
The Football Experience Team
Very nice experience.
November 11, 2023
Unprompted review
Reply from Football Experience
Thank you for your review!
We’re delighted to hear that you had a great experience. We look forward to assisting you again in the future! ⚽🎟️
Best regards,
The Football Experience Team
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