Football Experience Reviews 

221
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Tickets were available and taken straight to our hotel. Very friendly service and great communication on exactly what you need to do

Rated 5 out of 5 stars

Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together. Keep checking your match date because it may change and you won't get any specific notification. The ema... See more

Company replied

Rated 5 out of 5 stars

We booked tickets for Real Madrid v Celta Vigo, communication was good and we were given directions and instructions 2 days before the game. We met Helena who supplied us with the tickets, everything... See more

Company details

  1. Event Ticket Seller

Written by the company

Football Experience is one of the world’s largest secondary marketplace for football tickets.


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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4.2

All reviews

(221)

25 reviews in the last 12 months

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Rated 3 out of 5 stars

Very stressful experience!

Experience very stressful and would suggest that you think carefully about using these guys. I paid £1000 for Real Madrid tickets for 7 friends but we did not know they were legit until got in the ground.

Tickets were supposed to be dropped at hotel but the package that was dropped off was not for me. When I contacted them on whatsapp, after some messing about we were then sent etickets. Of the 7 tickets, 2 looked to be child tickets. Super stressful all way to ground until all 7 of us were let in!

Also, we paid 30% extra to have 2, 2 and 3 seats together in one section but we ended up somewhere else on top row up in the gods. Plus 1 person was on their own on row in front of other seats.

It was a great experience to see the Real game and the tickets were ok in the end but not sure I will be booking any future tickets.

November 11, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

We sincerely regret to hear that your experience was stressful, and we truly appreciate your honest feedback. Ensuring a smooth and transparent ticketing process is our priority, and we apologize for any confusion or inconvenience you faced.

Regarding the ticket delivery, we understand how concerning it must have been to receive an incorrect package at your hotel. We are glad that our team was able to resolve the issue and provide the correct e-tickets in time for the game.

As for the seating arrangement, we always strive to honor seating requests, and when availability is limited, we provide the closest alternative available. Seating in pairs is always guaranteed, and for groups of three, we offer the option with an additional cost. Unfortunately, for larger groups, exact seating together cannot always be assured due to stadium constraints. We regret that your seats did not match the section you expected and will use this feedback to improve our processes.

We are glad that you were able to enjoy the match in the end, but we apologize for any stress along the way. Your feedback is valuable, and we will work on improving the clarity of our seating and ticketing process.

Best regards,
The Football Experience Team

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Rated 5 out of 5 stars

Everything was as promised

Everything was as promised. Tickets arrived 24 hours before match and we had 3 seats together.
Keep checking your match date because it may change and you won't get any specific notification. The emails are coming saying 2 weeks left, 2 days left but it may be too late for you if you made air tickets and hotel bookings ahead...

October 28, 2023
Unprompted review
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Reply from Football Experience

Thank you for your review!

We’re glad to hear that everything went as promised and that you received your tickets on time with three seats together. Ensuring a smooth experience is our top priority!

We also appreciate your feedback regarding match date changes. While we do send countdown emails, we always recommend checking official schedules, as fixture changes are determined by leagues and clubs. Your input is valuable, and we’ll take it into account to improve our communication.

Looking forward to assisting you again for your next football experience! ⚽🎟️

Best regards,
The Football Experience Team

Rated 5 out of 5 stars

Quick easy and effective

Quick easy and effective

October 29, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

Thank you for your review!

We’re happy to hear that you found our service quick, easy, and effective. Looking forward to assisting you again in the future! ⚽🎟️

Best regards,
The Football Experience Team

Rated 4 out of 5 stars

Honest and available

Honest and available

March 9, 2023
Unprompted review
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Reply from Football Experience

Thank you for your review!

We truly appreciate your kind words. Providing an honest and reliable service is our top priority, and we’re glad to hear that you had a positive experience.

Looking forward to assisting you again in the future! ⚽🎟️

Best regards,
The Football Experience Team

Rated 5 out of 5 stars

Great game Liverpool-Toulouse

Great game! The tickets game by WhatsApp and that worked very clearly.

Thnx for the experience

October 26, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

Thank you for your review!

We’re glad to hear that you enjoyed the game and that receiving your tickets via WhatsApp was a smooth and clear process. We always aim to make ticket delivery as convenient as possible!

Looking forward to assisting you again for your next football experience! ⚽🎟️

Best regards,
The Football Experience Team

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Rated 5 out of 5 stars

Went to a Manchester City match with my…

Went to a Manchester City match with my 2 children (age 8 and 10). Good seats and all 3 sitting together. Electronic tickets delivered the day before the match. All communication is by whatsapp (they always respond very quick). Electronic tickets delivered by Whatsapp. I was worried if everything would go okay, but everything was as they promsed. Next time I will order again at football.experience. Thank you one more time!

October 21, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

Thank you for your review!

We’re delighted to hear that you and your children had a great experience at the Manchester City match and that everything went as promised. Ensuring families can sit together and have a smooth ticketing process is very important to us.

We’re also glad that our WhatsApp communication was helpful and that the electronic ticket delivery was convenient for you. We truly appreciate your trust and look forward to assisting you again in the future! ⚽🎟️

Best regards,
The Football Experience Team

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. Amazing seats, wonderful experience and we will definitely use them again.

October 7, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

Thank you for your review!

We’re thrilled to hear that you had a wonderful experience and enjoyed amazing seats! Providing clear communication from start to finish is a top priority for us, and we’re glad we could make the process smooth for you.

We truly appreciate your trust and look forward to assisting you again for your next football adventure! ⚽🎟️

Best regards,
The Football Experience Team

Rated 3 out of 5 stars

Actually I might not repeat the experience

Actually I might not repeat the experience again. I bought two tickets worth of 380 Euros for Real Madrid x Osasuna at the Bernabeu. And the seats heatmap were supposed to be in a very good place. I was surprised with a seasonal tickets for someone's else and my seat were almost touching the ceiling behind the goal keeper. thats ridiculous for 380 Euroes.

October 7, 2023
Unprompted review
Football Experience logo

Reply from Football Experience

Dear Nawaf,

We appreciate you sharing your experience with us, and we are sorry to hear that your matchday did not meet your expectations.

At football experience, we offer ticket booking by category, as seat assignments depend on ticket availability in the market. While we aim to provide a detailed seating map for reference, we are unable to guarantee specific seat locations.

As ticket prices are determined by our suppliers, we provide guidance on purchasing tickets from the official organizer to ensure transparency and potentially avoid higher prices on resale platforms.

We value your feedback and will use it to enhance our communications and services. Your satisfaction is important to us, and we regret any disappointment you experienced during the match.

If there is anything further we can assist you with or if you have additional feedback to share, please do not hesitate to reach out to us directly.

Thank you for choosing football experience, and we hope to have the opportunity to improve your experience in the future.

Best regards,

Rated 4 out of 5 stars

Overall great experience

Overall great experience. Easy to get in contact with through whatsapp. We ordered 4 tickets and got them on 2 separate places (but close to each other) so that is the only minus.

September 30, 2023
Unprompted review
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Rated 5 out of 5 stars

I was suspicious for nothing

Normally I do not buy tickets at third party sellers. For this PSG vs OM match there was no other possibility as several credit cards on PSG official website didn't work. Prices on the club's own resale site where even higher, so I decided to give football experience a chance.
Everything was like described before. The ticket arrived even some time earlier than 24h before the match by eMail. So make sure you understand that you should have an eye on your contact details (if they don't deliver eTickets, you should tell them your hotel address) to smoothen the process of the ticket coming to you and obviously it will work out then.

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

i ordered 5 tickets for me and my…

i ordered 5 tickets for me and my family in the same place , i have got 3 different places !!!!

there was a mail and a promise ti deliver the tickets to the hotel , it was a big lye , i had to pick it up and to bring it back.

September 17, 2023
Unprompted review
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Rated 4 out of 5 stars

Be careful above date changes

We booked tickets for the Real Madrid game as we had a lad’s weekend in Madrid. I waited till the game was confirmed on Real Madrid website with a Saturday evening kickoff then bought 3 tickets. Communication was excellent and clear regarding collection points etc . Unfortunately less than 2 weeks before the match the date and time was changed to 21.00hrs on the Sunday night., we couldn’t rearrange flights so didn’t attend game. We got No refund from football experience as was stated in Conditions that this could happen . I tried to see if they could resell the tickets but got no reply. Just be careful about dates as la liga do move games at last minute as it’s an expensive lesson.

September 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience real madrid

We purchased tickets for real Madrid home game. All the questions I had after the purchase were answers by WhatsApp very quickly. The tickets were send by WhatsApp and were at the area that was written on the site. Great experience

September 17, 2023
Unprompted review
Rated 3 out of 5 stars

Just satisfactory

I purchased two tickets for the match between Chelsea and Nottingham Forest. Overall, the service was satisfactory and I received the tickets well in advance. However, the first time I received the ticket through an email and a link to download the tickets but it did not work. Also, the difference between the ticket price (almost 160 Pounds) and the original one (61 Pounds) was quite noticeable!

September 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Happy that you share with me that link

Happy that you share with me that link. I had a bad experience with your company , the tickets you sold me were for a wrong date and I miss the game and loos 700 pounds
no body took responsibility despite i had the evidence of wrong dated tickets and reservation

April 16, 2023
Unprompted review
Rated 5 out of 5 stars

FA Cup Final: City v. United

Bought tickets for the FA Cup Final between City and United. We were two friends from the US and didn’t know how we could find tickets to this rivalry championship match but FootballExperience pulled through. Tickets delivered electronically via WhatsApp the day before the game. Thanks FootballExperience for a great time!

June 3, 2023
Unprompted review

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