Ok I was a little sceptical and checked trust pilot before I ordered to check they were legit . But why was I worried fantastic service three days from Spain to France , my daughter loves the the sho... See more
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This store stocks pretty rare Nike Air that aren't available anywhere else. After a disappointing visit to a sneaker convention & not finding anything of interest, these guys came up with the goods i... See more
Waiting 4 days for a response on my issue regarding order FD69055 Radio silence Will update this review when it is resolved. EDIT: It was solved, so ultimately I'm happy. However the proc... See more
Company replied
This was my second order from Foot District, and once again everything went perfectly! The fast shipping from Spain to Germany via UPS deserves special mention! Excellent! A small suggestion... See more
Company replied
Company details
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Shoe Store
- Streetwear Store
- Women's Clothing Store
About FOOTDISTRICT
Written by the company
About FOOTDISTRICT
FOOTDISTRICT, established in 2012 in León, was born from its founders' passion for sneakers and fashion. Since then, it has become one of the European leaders in its category, always committed to providing the best products to users around the world. FOOTDISTRICT operates from a comfortable, secure platform that ensures equal opportunities, with a firm commitment to fair access and the best customer service.
With physical presences in Madrid and Barcelona, in addition to an online store that ships worldwide, FOOTDISTRICT offers the most exclusive original products from Nike, Converse, adidas, and Jordan.
Alongside these, there are also some of our own collaborations with ScrapWorld, Kappa, MARKET, or New Era. Our carefully curated catalog balances well-established labels such as Stone Island, Comme Des Garçons Shirt, Kenzo, adidas, nike, new balance, Drôle de Monsieur and Stüssy with innovative, up-and-coming brands that bring fresh perspectives to design and artistry.
Our wide range of articles includes all types of footwear, clothing, and accessories, as well as home decor and beauty products, all characterized by innovation, careful manufacturing, and their storytelling prowess.
Contact info
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Extremely disappointing experience with…
Extremely disappointing experience with Footdistrict. I returned two orders (2000409719 and 7000136121) in the same box, yet only one was processed. How is that possible when both items were in the exact same package?
The delay in my return was entirely their fault — I emailed on February 23rd and didn’t receive a reply until March 2nd, over a week later. Because of their slow response, I couldn’t return on time, yet they hold me responsible. On top of that, PostNL confirms the parcel was delivered and I even received a delivery confirmation email. Despite all this evidence, they refuse to process my return. I will not pay for a product I no longer have in my possession. Absolutely unacceptable customer service.
February 23, 2026
Unprompted review
Reply from FOOTDISTRICT
Hi, we are sorry to hear that you are dissatisfied with the outcome of your case. However, after a thorough review with both our Customer Service and Warehouse teams, we must clarify that the information provided throughout the process has been inconsistent.
Initially, both orders were claimed using different tracking numbers for their returns, confirming they had been returned in two separate parcels. After the claim was not resolved in your favor, it was then stated that both orders had actually been returned together in the same package. Following an internal investigation, our warehouse team has confirmed that this information is incorrect.
We can confirm that order 7000136121 was received and processed correctly, while order 2000409719 was never received at our facilities. Unfortunately, we cannot issue a refund for an item that has not arrived at our warehouse.
Additionally, this matter was reviewed through the corresponding Klarna claims process on more than one occasion, where all documentation and evidence provided by both parties were evaluated before a final resolution was reached.
We understand this may not be the outcome you expected, but we must remain transparent and factual regarding the information verified by our logistics and customer service teams.
I found this website whilst searching…
I found this website whilst searching for a very expensive coat. I live in the UK. It clearly stated free shipping so I ordered. I received a confirmation email stating zero shipping. I then received a call after ordering from DHL asking me to pay £395 additional costs. Clearly no one would pay that amount. So I try to ask if they would offer any discount for being a first time buyer arguing the site is very misleading in terms of shipping. I receive a standard email response that that would not offer a discount and that I am liable to pay shipping costs, adding it is clearly displayed on the site for shipping outside the EU. I have read many posts on here saying exactly the same about misleading customers . I then cancel the order with DHL and the company. The coat was less than RRP and rather than lose £395 I ask if I could buy the item but queried would I then have to pay another £395?. I have not had any response since despite emailing daily for an update. I can now see they have put the coat back on their website. I also did not choose to use DHL and had there been other cheaper options, clearly I'd have opted for those. I am not not clear what is happening with my initial fee I paid for the coat, no one has replied to confirm what is happening. As I paid in 3 installments via PayPal, I am concerned they could take the full amount. I asked to make a complaint and heard nothing
April 16, 2026
Unprompted review
Reply from FOOTDISTRICT
Hi, thank you for sharing your experience with us. We are truly sorry for the frustration and concern caused throughout this process.
For orders shipped outside the European Union, customs duties and import taxes are determined by the destination country and are not included in the item or shipping price. This information is specified on our website and during the checkout process before confirming the order. Unfortunately, these charges are established by local authorities and carriers, and we are unable to modify or reduce them.
We also regret the delay in communication. Our team has been handling a very high volume of requests, which has caused slower response times than usual. However, we have checked with our Customer Service team and can confirm that your case is being reviewed and that the refund process related to the cancelled shipment will be handled according to our procedures.
We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving both our communication and customer experience. Thank you for your patience and understanding.
Very happy with my purchase
Very happy with my purchase, nike pegasus.
Fast shipping from Spain to the Netherlands.
Good price for the shoes, good service and communication. Nothing to complain, will buy again.
Thanks, gracias
April 29, 2026
Unprompted review
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
They were second hand
I ordered a pair of trainers the beginning of april,when they arrived I opened them they had been worn they were dirty they even had a hole in the heel I sent them back that day and I am still waiting for a refund I would never use the company again!
April 6, 2026
Reply from FOOTDISTRICT
We apologize for the inconveniences you have experienced, and we appreciate your feedback as it helps us improve the attention and service we provide every day. We would like to clarify that we do not sell second-hand articles. Our Customer Service colleagues have informed us that they have already contacted you and that they took care of your claim. We understand your dissatisfaction and regret the issue with your order. Our company's policy is honesty and customer satisfaction, which we have not met in your case, and we continue to work every day to improve our services. Thank you.
The quality is great and everything…
The quality is great and everything looks exactly like the pictures. I'm very satisfied.
April 19, 2026
Unprompted review
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Great quality and price
April 6, 2026
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Timberland boat shoe
Great product and fast shipping! I had to pay a custom shipping charge, but it was worth it.
April 6, 2026
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Parcel came very fast.
March 27, 2026
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
great experience end to end.
March 26, 2026
Reply from FOOTDISTRICT
Thank you for your positive review! We're thrilled to hear that you had a very good experience with us. We strive to continue providing great service and look forward to serving you again. Thanks for shopping at footdistrict.com!
Reply from FOOTDISTRICT
Thank you for your positive review! We're thrilled to hear that you had a very good experience with us. We strive to continue providing great service and look forward to serving you again. Thanks for shopping at footdistrict.com!
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
The Shoes were sent with UPS
The Shoes were sent with UPS, I wasn’t at home and left it in a box. The problem was that I never get the QRS Code or the Code with 8 numbers. I couldn’t reach UPS ( or AI who was unable to answer the question) . That’s why I never saw the shoes and I can’t give a positive opinion. Maybe you can choose another company who left the items for the door.
I’m very disappointed.
March 25, 2026
Reply from FOOTDISTRICT
We regret the inconvenience you have experienced and thank you for the feedback, as it helps us improve the care and service offered every day. The policy of our company is honesty and customer satisfaction, which we have not fulfilled in your case. We have asked our customer service department to contact you as soon as possible to clarify what happened. Once again, we ask you to accept our sincere apology and thank you for your purchase at footdistrict.com
I recomment this platform (grade 10+)
Great offer, affordable prices and fast delivery. My new favourite shopping platform. 10+
March 25, 2026
Reply from FOOTDISTRICT
Thank you for your positive review! We're thrilled to hear that you had a very good experience with us. We strive to continue providing great service and look forward to serving you again. Thanks for shopping at footdistrict.com!
If you buy from Portugal, delivery will take longer and be messy
Positive: Good sneaker deals.
Negative: Correos Express works terribly in Portugal, which makes the delivery time significantly longer (+7 days than expected). Arranging new deliveries is chaotic
April 1, 2026
Reply from FOOTDISTRICT
Thank you for your feedback and for highlighting our sneaker deals.
We’re sorry to hear about your experience with the delivery in Portugal. We understand how frustrating delays and rescheduling issues can be.
We’re continuously working with our logistics partners to improve the service and your comments help us do so. We have forwarded your comment so our team can evaluate whether offering a different transport agency for Portugal.
Thank you for your patience and for sharing your experience with us
Perfect as usual
Blazing fast shipping and neat packaging as always. What else one can expect?
April 1, 2026
Reply from FOOTDISTRICT
Thank you for your positive comments! Our goal is the satisfaction of our customers! Have a nice day!
Reply from FOOTDISTRICT
Thank you for your positive review! We're thrilled to hear that you had a very good experience with us. We strive to continue providing great service and look forward to serving you again. Thanks for shopping at footdistrict.com!
Reply from FOOTDISTRICT
Thank you for your positive review! We're thrilled to hear that you had a very good experience with us. We strive to continue providing great service and look forward to serving you again. Thanks for shopping at footdistrict.com!
Reply from FOOTDISTRICT
Hi! We’re sorry to hear about your experience and truly appreciate your feedback.
For international orders outside of the European Union, customs duties and import taxes are determined by the destination country and are not included in the item or shipping price. This information is clearly explained on our website and during checkout, before confirming the purchase. We aim to be as transparent as possible about this process.
If you have any doubts or need further clarification, please contact our team at help@footdistrict.com.
Thanks again for your comments—they help us continue to improve.
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