Foot Factor - orthotic insoles Reviews 62

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

After suffering a bad ankle break a few years ago i found that the way i was walking was affecting other parts of my body causing a lot of pain and discomfort. After spending many hours researching th... See more

Company replied

Rated 5 out of 5 stars

Matt and Hugo have to be the best orthotics techs I've ever dealt with. Trained in the French pattern, unlike UK trained techs, you walk away with orthotics made there and then - and they are per... See more

Rated 5 out of 5 stars

I was putting off getting orthotics even after my Consultant Podiatric Surgeon recommended ones on Amazon. My husband has been to Foot Factor & got incredibly positive results so now it's been... See more

Company replied

Rated 5 out of 5 stars

I had orthotics made here a few years ago and found they helped me improve my technique and comfort in sports like skiing. So I've just been back for a new pair and I'm impressed with the new premises... See more

Company replied

Company details

  1. Orthotics & Prosthetics Service
  2. Foot Care

Information provided by various external sources

London's No1 sports orthotic expert, biomechanical analysis, lightweight dynamic orthotics, custom fitted while you wait. Reduce pain, increase balance, posture & performance. Book a free consultation (30mins) or full appointment (1.5hrs) - orthotics are made while you wait and ready to wear when you leave.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 5 out of 5 stars

Pay now or pay later - It's not hype!

I do not leave reviews enough on here, but I just HAD to for here

I saw all the glowing reviews and thought the service can be good but nowhere near as good as people made out... but it 100% is!

Hugo (the rockstar EVERYONE talks about) is friendly, very knowledgable about his profession and helpful with finding the best solution for you

The insoles have helped immensely since I have got them and they will prevent issues later on in life. So like I always say, pay now or pay later.... and it was money well spent!

January 9, 2024
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

What a lovely review, we're so pleased you like what we do and that you're getting on so well with your orthotics. Thanks for the feedback and looking forward to seeing you again, Hugo and the FF Team

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Rated 5 out of 5 stars

First class orthotics

I recently got a new pair of orthotics from Foot Factor which again have helped me immeasurably. I am a repeat customer and cannot recommend them highly enough. My experience with Hugo was first class. He was clear and confident and highly professional. My new orthotics have been excellent and for me a needed support to allow a healthier and more active life. Thank you

November 15, 2023
Unprompted review
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Reply from Foot Factor - orthotic insoles

Thanks Alex, we're always delighted to see you at Foot Factor and are pleased the orthotics continue to work so well for you. Thanks and best wishes, Hugo and Norbert

Rated 5 out of 5 stars

I am really satisfied with the results…

I am really satisfied with the results obtained using the custom-made insoles. I had been suffering from low back pain and constant buttock pain for some time. I had tried everything and had now given up on the idea of ​​having to live with this pain. I had pain when standing, sitting and walking, not to mention that when I trained for a running race the pain would intensify. Added to this back pain was also pain on the side of the foot due to a hallux valgus which caused burning when running and pain when I bent the foot during lunge exercises, and even pain at simple touch. Within a month of using the insoles, my back pain has almost completely disappeared, I have started running again and, even more surprisingly, I no longer have the burning sensation caused by the bunion and I can do lunge exercises almost without pain.

October 4, 2023
Unprompted review
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Reply from Foot Factor - orthotic insoles

Many thanks for your detailed feedback, we're delighted our orthotics have made such a difference, that's great news. Enjoy running pain free again! Best wishes, Hugo and the Foot Factor Team

Rated 5 out of 5 stars

Incredible Insoles and Practitioner!

Extremely happy that I chose Foot Factor over any other Orthotics. Hugo was attentive to my queries and very hospitable during my time in the practice. The insoles feel incredible and are really helping me with my alignment and pain that I use to experience. Would thoroughly recommend!

September 26, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Great to see you at Foot Factor and I'm delighted you're so pleased with the result. We really appreciate your feedback, many thanks and all the best, Hugo

Rated 5 out of 5 stars

Great experience, efficient and friendly

Had such a great experience here. The staff were friendly and efficient, and they can make your orthotics in the clinic on the spot, as opposed to having to wait 3-6 weeks like most other places. Super efficient, well priced - would highly recommend.

October 3, 2023
Unprompted review
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Reply from Foot Factor - orthotic insoles

We're delighted you're so pleased with your Foot Factor experience, many thanks for your lovely feedback and also for referring us to your friends! Enjoy your orthotics,
best wishes, Hugo and Alex

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Rated 5 out of 5 stars

As a returning client of Foot Factor I…

As a returning client of Foot Factor I can only recommend their services as highly as possible. As with my previous experience they were courteous, very knowledgable, and above all else, most efficient in producing my new orthotics with a very minimum of delay and fuss. A complete rarity in today's world.

August 21, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Thanks for your kind words, we really appreciate your feedback and are pleased to hear your Foot Factor orthotics continue to work so well for you. Looking forward to seeing you again, Alex and the Foot Factor team

Rated 5 out of 5 stars

I was putting off getting orthotics…

I was putting off getting orthotics even after my Consultant Podiatric Surgeon recommended ones on Amazon. My husband has been to Foot Factor & got incredibly positive results so now it's been my turn.

Hugo is very patient, thorough and calm. He is clearly skilled and cares about each pair of orthotics that he makes. He offers a free consultation after 18months to review how I'm getting on and said to contact him at anytime if I had discomfort or pain.

I'm 193cm (6'4") tall and now walk fully upright. I am told I look younger and I certainly have more energy and my feet feel supported and stronger.

I can't recommend Hugo enough.

May 15, 2023
Unprompted review
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Reply from Foot Factor - orthotic insoles

Many thanks Martin, we're very pleased to have seen you both at Foot Factor and that the results are so positive. As Hugo said, you're welcome to come back at any time and of course look forward to seeing you again in 18 months for your free review. Enjoy your orthotics and the all the benefits! Thanks :)

Rated 5 out of 5 stars

Love my insoles from Foot Factor

Love my insoles from Foot Factor. I struggled with plantar fasciitis and they made a massive difference as well as improving my overall posture.

Hugo was also very professional and provided a lot of great insight and an excellent service. Would 100% recommend.

January 1, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Great that they're working so well for you and that you're enjoying better posture into the bargain. Many thanks for your 5* feedback!

Rated 5 out of 5 stars

Huge impact to daily comfort as someone with a ‘low arch’….

As someone with a ‘low arch’ and relatively flat feet I decided to opt for a fair of semi-custom insoles and I’m so glad that I did. I now put the insoles in every pair of shoes or trainers that I wear and they’ve made a huge difference to day-to-day comfort and reduced a lot of pain I had been experiencing. Fantastic product, amazing service by Kristin and Hugo - would highly recommend for anyone.

April 1, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Great to hear that they're working so well, fantastic news and really appreciate your feedback. Thanks!

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Rated 5 out of 5 stars

They provided really good service and…

They provided really good service and product, I wear them everyday, really love it.

May 10, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Many thanks for your feedback, it's great to hear that you're so pleased with our service and making good use of your orthotics. We'll look forward to seeing you when you'd like a free check up. With our best wishes, the Foot Factor Team

Rated 5 out of 5 stars

I absolutely love my new orthotics!

I absolutely love my new orthotics! Hugo is a very professional and friendly at the same time. He clearly cares about his patients and is very meticulous at his craft. Highly recommend Foot Factor to anyone who wants a pair of custom orthotics!

April 26, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Thanks Berat, we're so pleased to hear that and look forward to seeing you at Foot Factor again in the future!

Rated 5 out of 5 stars

Set me up for my Honeymoon

I have had issues with feet and knees recently and ahead of my hike heavy honeymoon I decided to get custom full length insoles from Foot Factor. The product was amazing, I was able to happily walk >20km a day with no issues and can definitely feel improvement to my posture and and comfort as well. Would highly recommend

February 17, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

We're so pleased to hear that, many thanks for letting us know. Wishing you many more miles of happy hiking!

Rated 5 out of 5 stars

Insoles great for running and everyday

My friend and I decided to try insoles from Foot Factor about a year ago after a friend recommendation. We have both been using them since and found them really helpful! The insoles helped me with my hip tightness and my friend's knee got bettter. The service was thorough and very friendly, the whole process was fast and informative and the insoles last really well! After a year of almost everyday use, we are ready to get a new set, maybe even two, one for running and one for everyday wear! Thank you Amy and Mat!

April 4, 2022
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

we were delighted to help, it's great to hear that your issues were resolved - thanks for letting us know and look forward to seeing you at Foot Factor again soon.

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Rated 5 out of 5 stars

Great Product - knee and ankle pain gone

I have had a number of custom orthotics made by different people none of which were effective in reducing the pain I was experiencing.

I had been getting ankle and knee pain during short walks and Achilles pain when playing golf. Since getting Orthotics from Foot Factor one month ago the pain has gone.

The service is great , I attended for a consultation prior to proceeding and my gait was assessed, then on the fitting day moulds were taken of each foot and I walked out with new Orthotics after an hour.

I would definitely recommend and will continue to use Foot Factor in the future.
Great service.

February 13, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

We were delighted to see you at Foot Factor, great that you're so pleased with your orthotics and the pain has gone! Thanks for the feedback.

Rated 5 out of 5 stars

Great, friendly service

Great, friendly service. I was clearly shown and talked through the problems that I had come in for and Hugo was very thorough in his work.

Thanks :)

February 21, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Many thanks for your feedback, it was a pleasure to see you at Foot Factor - we're delighted you enjoyed the experience and are pleased with your orthotics.

Rated 5 out of 5 stars

The friendly service and the quality of…

The friendly service and the quality of my orthotics were great. Feels like I'm walkin on a pillow

March 3, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Great to see you at Foot Factor and delighted you're so pleased with your orthotics. Good luck with the rest of the London Lions season and thanks for the feedback :)

Rated 5 out of 5 stars

Great service

Friendly, smooth service, and definitely a bespoke final product. Highly recommended.

February 14, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Thanks for the great feedback, we're delighted that you're pleased with your orthotics.

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Rated 5 out of 5 stars

Excellent

Excellent - incredibly comfortable and have already made a difference to my knee issues. Hugo was very helpful and explained everything extremely well.

January 25, 2023
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Thanks for your kind words, we're so pleased we could help and delighted you're already noticing an improvement.

Rated 5 out of 5 stars

Just had insoles made by Hugo

It was fascinating to watch Hugo create my insoles, he's given me the perfect support and I'm already walking more confidently and comfortably again. Many thanks for the superb service - Hugo is a real expert, just like his father!

December 9, 2022
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

Thanks, we're so pleased to hear you're enjoying your walking again. Great news!

Rated 5 out of 5 stars

Really amazing work!!

Really amazing work! I went in for a slight knee pain I was having due to my pronated ankles. There was a lot of care and attention to my specific issues and quality explinations of what they were seeing with my current footware and gait. I had two sets of orthotics made and have been wearing them in a variety of shoes - my knee pain is gone!

November 21, 2022
Unprompted review
Foot Factor - orthotic insoles logo

Reply from Foot Factor - orthotic insoles

We're delighted that the orthotics are working so well for you, many thanks for letting us know!

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