After suffering a bad ankle break a few years ago i found that the way i was walking was affecting other parts of my body causing a lot of pain and discomfort. After spending many hours researching th... See more
Company replied
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After suffering a bad ankle break a few years ago i found that the way i was walking was affecting other parts of my body causing a lot of pain and discomfort. After spending many hours researching th... See more
Company replied
Matt and Hugo have to be the best orthotics techs I've ever dealt with. Trained in the French pattern, unlike UK trained techs, you walk away with orthotics made there and then - and they are per... See more
I was putting off getting orthotics even after my Consultant Podiatric Surgeon recommended ones on Amazon. My husband has been to Foot Factor & got incredibly positive results so now it's been... See more
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I had orthotics made here a few years ago and found they helped me improve my technique and comfort in sports like skiing. So I've just been back for a new pair and I'm impressed with the new premises... See more
Company replied
London's No1 sports orthotic expert, biomechanical analysis, lightweight dynamic orthotics, custom fitted while you wait. Reduce pain, increase balance, posture & performance. Book a free consultation (30mins) or full appointment (1.5hrs) - orthotics are made while you wait and ready to wear when you leave.
40 Great Portland Street , W1W 7LZ, London, United Kingdom
Very happy with excellent service I have experienced! Norbert and Matt are very knowledgeable and their thorough assessment found the issue to my ongoing problems. My pain is gone and my life has changed, can’t thank them enough!

Reply from Foot Factor - orthotic insoles
I've been a customer of Foot Factor since 2013. I first went as I was getting regular lower back pain and a physiotherapist had suggested orthotics. I was amazed by the level of detailed analysis Norbert undertook before hand-making and adjusting the insoles to suit my feet and my gait.
My first set of in insoles were a revelation, as my shoes had never been so comfortable. My regular back pain resolved shortly within a couple of months of using the orthotics and I noticed that I was walking more comfortably and standing straighter.
Over the years I have become much more active in no small part down to these orthotics making me more comfortable when walking, running etc. When I have returned to get new orthotics - most recently in May 2021 - I have seen the clear evidence of how they have improved my gait and continue to offer me great support.

Reply from Foot Factor - orthotic insoles
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