Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
Company replied
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Bought a pair of crocs and one already cracked. Either they started selling fake products or I don’t know how a pair bought 2 months ago could easily deteriorated like this Not being able to leave... See more
Absolutely excellent company will use again easy process start to finish tracking easy to understand also. Can’t say much more about the company other than their delivery is faster than some in uk and... See more
Company replied
Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Great experiance orderd 2 days ago came…
Great experiance orderd 2 days ago came nicly packed
May 15, 2026
Unprompted review
Reply from Footshop
We really appreciate your feedback 👍
Glad to hear your order arrived so quickly and was well packed.
Thanks for shopping with us!
Footshop team 👟
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Website misleading - No customer service!
Received the shoes promptly, but was disappointed to discover that footshop.co.uk lists US sizes on their website. Their website is misleading - this is only made clear on their returns page. Although their website states, 'If you choose the wrong size, we’d be happy to exchange it for you,' they don't do exchanges. I've tried contacting the company, but I only get automated responses to emails and chats. Their UK phone line is never open. I'll need to return the shoes, and if I want to order the correct size, I'll need to pay for shipping again. I should have ordered directly from the company and saved myself money and time!
May 7, 2026
Unprompted review
Reply from Footshop
Hello,
thank you for your feedback. We would like to clarify that our contact information is available directly on our website, and our customer support team responds to emails within 24 hours.
Regarding sizing, customers can switch between EUR, US, and UK sizing directly on the product page before selecting their size. The displayed sizes follow the sizing provided by the brands themselves.
We are sorry to hear that this caused confusion and appreciate your feedback.
Footshop team
Very bad company
Very bad company, had to pay $74.91 after paying for shipping. And still haven’t gotten my product please do not buy from here!!
May 9, 2026
Unprompted review
Reply from Footshop
Thank you for your rewiev.
These are new customs duties introduced by your administration for the import of goods into the US. We clearly state this information during the order creation process and before completing the purchase.
If you are interested in receiving the package, the customs duty must be paid.
If not, please let us know and we will contact the carrier to request cancellation of the delivery.
Footshop team
They charged me for a bot replying to my request
I received a pair of Adidas. Unfortunately the photos did not show that they were with fur inside, I wanted them for summer. So I wanted to return them. They use a return system with Packeta. I tried to find a Packeta point that accepts returns (as only few points accept returns), but it was difficult to find one. In addition, I wrote to footshop asking for help to find a Packeta point. A bot answered saying that they will charge me a fee of 13 RON for the help they provided, but did not give me any option for my request!
May 9, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we do not charge any fees for providing information or customer support assistance.
Our customer support team is fully available both by phone and email, and we are always happy to help customers find the nearest Packeta branch that accepts returns.
We apologize for any misunderstanding and appreciate your feedback, as it helps us improve our services.
Footshop team
Great quick efficient service.
Great quick efficient service.
Would definitely use again.
May 9, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear you were happy with our quick and efficient service. We look forward to your next order!
Footshop team 👟
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Awesome website
I found this website by just searching for a brand I wanted to buy and WOW how brilliant are they ,I will definitely 100% be buying from them again,the delivery price wasn't much different to buying from the UK
April 30, 2026
Unprompted review
Reply from Footshop
Thank you so much for your amazing feedback! 😊
We’re really happy to hear you had such a great experience and that everything worked out so well for you.
Looking forward to your next order!
Footshop team 👟
Fake Asics from Footshop
Bought a pair of Asics from Footshop. I saw that from the moment I reveived the package and tried them on that they were fake. I called customer service and complained but kept them. In a year I developed severe foot pain. I thought it was plantar fasciitis, went to several different doctors, physical therapists and thought that I probably had a new condition but for other reasons. Tiredness, age, knee problems etc. Threw the shoes out, bought new Asics from another store and the pain disappeared.
September 8, 2025
Unprompted review
Reply from Footshop
Thank you for your feedback.
However, we would like to assure you that we do not sell counterfeit products. All products sold at Footshop come directly from verified brands and authorized distributors.
If you had any doubts about the product quality, you could have contacted us and submitted the shoes for a complaint claim at any time. Our team always carefully reviews each case to find the best possible solution for the customer.
Footshop team
Good quality products
Good quality products, also seems cheaper than other suppliers on some products. Delivery was quick and seamless
April 26, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback!
Glad to hear you’re happy with the product quality and the smooth, quick delivery.
Footshop team 👟
Perfect
Perfect. Quick delivery of a great pair of trainers. Thank-you l
April 27, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback! 🙌
Really glad to hear your trainers arrived quickly and you’re happy with them.
Footshop team 👟
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I recently purchased a pair of New…
I recently purchased a pair of New Balance 9060 a few days ago but unfortunately the quality is very poor.
After only a few hours / 1-2 wears, the sole has completely detached on one or both shoes. This is clearly a manufacturing defect, not normal wear.
I contacted the store / seller for an exchange, but they have repeatedly refused, even though the shoes are still within the return/warranty period and show a clear defect from the beginning.
It is unacceptable for a premium model like the 9060 to fall apart after minimal use. I request an immediate exchange for a new, defect-free pair, or a full refund.
Please resolve this urgently. If not, I will have no choice but to file an official complaint with consumer protection authorities, post clear photos and videos of the defect on social media, and leave negative reviews on relevant platforms.
I look forward to your prompt reply with a concrete solution.
May 5, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we’re sorry you had this experience.
Our system shows that you contacted one of our colleagues, who immediately informed the warehouse team and took the necessary steps to resolve the situation. We can also confirm that, as part of the resolution, you were offered an alternative price adjustment for the product.
Thank you for your patience and understanding, and we are available to assist you further if needed.
Footshop team
Great to purchase from
Great to purchase from , delivered in three days to the UK .
April 29, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear your order arrived in just three days and that you had a positive experience shopping with us.
Footshop team 👟
Love the trainers & excellent service 👍🏿
April 24, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear you love the trainers and are happy with our service.
Footshop team 👟
Fantastic service
Fantastic service, well informed on delivery status and product came on time and well packaged. Definitely recommend.
April 30, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear everything went smoothly, that you were well informed about the delivery, and that your order arrived on time and well packaged. Really appreciate your recommendation!
Footshop team 👟
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Wrong sizing no easy way to send a…
Wrong sizing no easy way to send a return from uk. Poor experience
May 1, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we are sorry to hear about your experience.
For customers in the UK, we do offer a simple return process using a prepaid DHL return label. This is intended to make the return process as easy as possible.
We appreciate your comments and will continue working on improving the overall customer experience.
Footshop team
I havent received my order 13380937
I havent received my order 13380937, parcel was returned to sender after 1 attempt to deliver.
May 1, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
We can confirm that this situation has already been addressed with our colleague, who arranged the re-shipment of your order after the parcel was returned to the sender following an unsuccessful delivery attempt.
We appreciate your patience and hope your order reaches you as soon as possible.
Footshop team
Very positive
Great shoes in a style very hard to find in the UK. I was worried that coming from outside the UK they would take a while to arrive but they were with me in less than a week with regular updates along the way. Super happy with everything
April 29, 2026
Unprompted review
Reply from Footshop
Thank you for your review 😊
We’re really glad to hear you’re happy with the shoes and the delivery experience. Great to know everything arrived quickly and kept you updated along the way!
Footshop Team
good service all around
April 24, 2026
Unprompted review
Reply from Footshop
Thank you for your review 😊
We’re glad you’re happy with our service!
Footshop Team
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Wow these shoes arrived pretty quickly
Wow these shoes arrived pretty quickly. I was a little worried after reading the reviews of the site but I went on ahead and ordered them. The shoes are as described and was packaged very well. The import fee was kind of high but overall good experience.
April 26, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback 😊
We’re happy to hear the shoes arrived quickly and matched your expectations, and that everything was well packaged. We also appreciate your note regarding the import fee.
Glad you had a good overall experience!
Footshop Team
Smooth experience!
Easy checkout experience, and the item ordered arrived exactly as described. Excellent seller!
April 15, 2026
Unprompted review
Reply from Footshop
Thanks for your review!
Great to hear the checkout was easy and that your order arrived exactly as expected.
Footshop Team
Excellent HOKA walking boots 😄
April 24, 2026
Unprompted review
Reply from Footshop
Thanks for your review 😄
Great to hear you’re happy with your HOKA walking boots!
Footshop Team
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