Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
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Bought a pair of crocs and one already cracked. Either they started selling fake products or I don’t know how a pair bought 2 months ago could easily deteriorated like this Not being able to leave... See more
Absolutely excellent company will use again easy process start to finish tracking easy to understand also. Can’t say much more about the company other than their delivery is faster than some in uk and... See more
Company replied
Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Defective shoes
I have already reported that I received 2 defective pairs of shoes, and I haven’t received an answer from the customer service. The suede of the shoe wasn’t smooth, but with “knots”, while I have seen this shoe in real life and I know its design is smooth, normal suede. The other pair had such a wide inner sole, which makes your foot step side-words, and not straight. It feels unfair to cover the return fee for defective items.
April 16, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we are sorry to hear about the issues with your shoes.
We would like to inform you that we have requested additional details regarding your case, but unfortunately we have not received them yet, which prevents us from properly investigating the situation.
Please note that in cases where a product is returned due to a defect, the return fee does not apply.
We appreciate your understanding and remain available to help resolve this matter as soon as we receive the necessary information.
Footshop team
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Good website
Good website. Product availability. Good price. Fast delivery
April 16, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback! 😊 Great to hear you liked the website, product availability, fair pricing, and fast delivery.
Footshop team 👟
There Brown Reebok Classic.
Well, Brown Reebok Classic ,say no more 👌
April 13, 2026
Unprompted review
Reply from Footshop
Thanks for your review! Sounds like the Brown Reebok Classic speaks for itself — enjoy them! 👌
Footshop team
Footshop keeps my money and wants a fee…
Footshop keeps my money and wants a fee for their own mistake!!!!
I have had a deeply frustrating experience with Footshop in connection with my order no. 13289179.
Footshop deducted the entire amount (1,462 DKK) immediately, but now writes that there has been a “technical glitch”, that my order has been cancelled – and that I have to go in and order and pay again.
Yet they send me all the details of my order, so their system has clearly registered it. Why don’t they just send the item I have already paid for?
It gets worse:
They write that I will not get my money back until 7 working days.
A credit note has been created, where they also write that they are deducting “a small fee” from my refund "In order to continue to offer high quality and easy returns and to partially cover the costs associated with returns, we will deduct a small fee from the refund".
They do not state how much this fee is.
In other words: I now have to both do without my money and pay a fee because Footshop made a mistake. This is unacceptable and, in my opinion, exceptionally poor customer service - and outright fraud.
On top of that, they are trying to get me to “give them another chance” and look at other products, instead of solving the problem and delivering the shoes I paid for, seems both disrespectful and frivolous.
I expect:
A full refund without any fees.
An explanation of why I have to pay again for an order they have already charged.
That they change their practices so that customers do not have to pay for their mistakes.
Based on this, I cannot recommend Footshop!
April 13, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. No fee has been charged to you in this case. The message you received is part of an automatic email system generated together with a credit note, which does not apply to your situation.
The order was not completed because the payment was temporarily blocked on the payment provider’s side. We have already requested the release and refund of the payment.
You also received a detailed email explaining the situation, as well as a discount code as compensation for the inconvenience, which can be used to reduce the value of your new order.
The purchase expérience was ok
The purchase expérience was ok. Îm in QC so I had to pay for costums duties… Than The shore are too big. So I don’t want to retire mybiyems because it’s gone a cost me more than I already spend.
So I lost like 200$ for a pair of shoes….
March 31, 2026
Unprompted review
Reply from Footshop
Thank you for taking the time to share your feedback with us. We are sorry to hear that the shoes did not fit as expected.
Please note that if you decide to return the item, you can contact your local customs office with the return confirmation document. In many cases, the customs authority may refund the customs duties once they receive proof that the goods were returned to the sender.
If you need any assistance with your return confirmation, please feel free to contact us and we will be happy to help.
Footshop team
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I ordered from the Channel Islands and…
I ordered from the Channel Islands and there was no mention of not being able to deliver here. Over a week later, when my parcel got to the UK, it was cancelled and told they don't deliver here. This was for a present and now I don't have one
April 8, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. Unfortunately, delivery with the carrier is only available to the main island. As soon as we were informed by the carrier, we immediately notified you and processed a full refund. We apologize for the inconvenience and thank you for your understanding.
Disappointing experience
Disappointing experience. My order (a 43 EUR hat) arrived thrown in a cardboard box without any plastic wrap or even the original factory paper tags. This makes me doubt if the product is even new or authentic. It feels like I was sent a display model or a returned item, which is very unprofessional. Definitely not the quality of service I expected from Footshop.
April 7, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback.
Before we were able to investigate and resolve the situation, we reached out to you requesting additional details about your order. Unfortunately, we did not receive a response, which made it impossible to proceed further with the case.
We would also like to clarify that all our products come directly from official suppliers and are shipped in this condition for online orders.
If you would still like us to look into this matter, please feel free to contact us with the necessary order details, and we will be happy to assist you further.
Footshop team
They have colours of popular trainers…
They have colours of popular trainers that you have never seen before.
March 23, 2026
Unprompted review
Reply from Footshop
Appreciate your review! Glad you’re enjoying the distinctive color options 🎨
Brilliant product and brilliant service
Brilliant product and brilliant service
April 1, 2026
Unprompted review
Reply from Footshop
A big thank you for your positive review! 😊
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Reply from Footshop
Thank you! We're glad that everything went smoothly.🌟
Reply from Footshop
Thank you so much for your feedback! We’re glad you’re happy with our service and look forward to helping you again soon. 🙏
Best regards,
The Footshop Team
Worst return policy in the world. Here’s why…
You have to pray that what you order fits you because the return policy is very difficult. You have to take the package yourself to the pickup points or arrange courier at your expence AT A PHYSICAL spot. You cannot get a courier to pick up your order from the house, you have to literally walk/drive and waste half of your day to return products. If, like me, you have a walking problem (leg enjury that makes me uncapable to walk) and can’t go make the return, they dont care. You paid, you stick with the wrong shoes because there is no way you can return them unless you leave the house. So make sure not to be enjured or have leg problems before you order!!!
March 26, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. From your location we offer a simple return process via Packeta using a generated return code. All information regarding returns is clearly stated on our website. The return process is designed to be straightforward, and we also provide an extended return period of up to 30 days.
Reply from Footshop
Thank you for your feedback! We’re glad you’re happy with the price, fast delivery, and smooth process.
Best regards,
Footshop Team
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Shoe didn't look like image and still…
Shoe didn't look like image and still struggling with my return
March 26, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. If there is any issue with the product or the return process, please do not hesitate to contact us. We will be happy to provide you with all the necessary information and assist you further.
Footshop Team
Reply from Footshop
Thank you for your feedback :)
Reply from Footshop
Thank you for your feedback :)
We’re glad you found the process easy and quick, and that you’re happy with your purchase!
Best regards,
Footshop Team
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Excellent experience
Excellent experience from placing my order to the delivery.
I received regular updates on the progress of my order and delivery schedule
Would definitely recommend
March 12, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback :)
We’re glad you had an excellent experience and appreciated the updates on your order!
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback.
We’re glad everything went smoothly and that you’re happy with the delivery!
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback :)
Best regards,
Footshop Team
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