Footshop Reviews 

1,877
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more

Company replied

Rated 2 out of 5 stars

Bought a pair of crocs and one already cracked. Either they started selling fake products or I don’t know how a pair bought 2 months ago could easily deteriorated like this Not being able to leave... See more

Rated 5 out of 5 stars

Absolutely excellent company will use again easy process start to finish tracking easy to understand also. Can’t say much more about the company other than their delivery is faster than some in uk and... See more

Company replied

Rated 3 out of 5 stars

Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more

Company details

  1. Shoe Store

Written by the company

Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,877)

1,068 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased customer

I bought a pair of black leather converse. It’s a gift, but I know my partner will like it.
Shipment was quick (1-2 days). It came from Czech Republic to London in 4 days. Well packed in plain box so no ruining a surprise. Will buy again from this site.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Seemless Experience

Could only find the Gold Doublestack Converse I was after at Footshop at a reasonable price. Was nervous because I had never ordered from them before. Got them 2 days later (Ireland) in perfect condition.
Delighted with them and based off my seemless experience, I'd be happy to recommend Footshop.eu

November 27, 2025
Unprompted review
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Rated 1 out of 5 stars

I was happy to have found the item that…

I was happy to have found the item that was out of stock everywhere else, but the price on top of the extra fee from DHL from overseas tax or tariff was outrageous

November 17, 2025
Unprompted review
Footshop logo

Reply from Footshop

Hello,
It is a duty set by the carrier's customs office. The customs duty has to be paid because the packages are being shipped from the Czech Republic, which is part of the EU, which unfortunately the UK is no longer part of.

Thank you for your understanding and have a nice day.
Footshop team

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Rated 4 out of 5 stars

Nice shoes

Nice shoes. Good communication. Speedy delivery from the Footshop though the pick up shop here in Denmark forgot to scan the parcel so I had to wait two extra days. No worries. Footshop is a great place to buy shoes and I'll do business with them again for sure.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Defect item received - unhappy customer - please resolve

Defect item received. My trainers arrived with a brown stain in them this is so disappointing and unsuitable. This was my first order from you and has put me off buying trainers online. All trainers should be properly checked over before sending them out. This is now a useless item I want this resolving and I did contact you and received no response from you. Really unhappy customer would not use you again

November 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Up to date delivery messages and…

Up to date delivery messages and delivered on time unless than a week. Price 40% cheaper than high street and trainers arrived in perfect condition. Was thinking I was going to get hit with extra customs charges but there wasn’t any. Very very happy and will now be my first port of call when shooing for trainers

November 13, 2025
Unprompted review
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Rated 4 out of 5 stars

The shoes are great!

The shoes are great and I was unable to get them anywhere in the UK.
If DHL are delivering to one of their hubs, they need to know when they are open. Got my delivery two days later because the premises they went to were closed! Not Footshop’s fault.

November 12, 2025
Unprompted review
Rated 4 out of 5 stars

Was delayed because the various items…

Was delayed because the various items needed to be gathered, apparently. But well communicated. The initial email to inform me of the delay was vague, I wasn't sure if it would be days or weeks, but it turned out to be days. I would give 4.5 stars if possible, but I'm giving 4 as feedback so that they might try and be a bit more reassuring in how long the process would have taken. And if they can use that feedback I'm sure it will lead to plenty of 5* reviews in the future. As far as trust pilot is concerned, completely legit, completely trustworthy. I got what I asked for, and for the most part, pretty much when I asked for it

October 31, 2025
Unprompted review
Rated 4 out of 5 stars

The shoes were nice

The shoes were nice, and delivery quick. I wanted to return one pair, but that was not easy and ended up not returning (I paid extra for return services). Live i Norway and had to pay 6-800 kroner ekstra in fees and taxes.

November 7, 2025
Unprompted review

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