Footshop Reviews 

Lovely item quick postage and great price

Bought shoes, but the shoelaces fell apart after just 2 months. Replacements cost 20% of the shoe price. I asked for new ones, but they said they had none and then stopped replying to my emails.

My parcel has been stuck for over a month now. I've had several positive conversations with customer service, and each time I was assured that the issue was being handled. Yet, nothing has changed, and my parcel is still stuck.

I was even promised that a replacement would be sent, but I haven't heard anything since.

At this point, I'm honestly starting to wonder whether I should call this a scam.

I’m sure you guys can do better than this, but the lack of follow-up and accountability is incredibly disappointing.

Quick Postage, great product

Dispatched quickly, wrapped securely and arrived safely. Five stars.

I am extremely disappointed with my experience with Footshop.

The trainers I received were slightly dirty on the inside and visibly creased, making them look like display stock or as if someone had already tried them on or worn them. This is unacceptable when ordering a brand-new pair of shoes.

Customers pay for brand-new products, not shoes that look like they have been handled or previously tried on. Footshop should be checking the condition of its products before sending them out.

The store is now asking me to return the shoes, which means unnecessary hassle, time and waiting, even though this situation was entirely caused by Footshop. I am also concerned that my return could be rejected because the shoes already look worn, despite arriving in this condition.

Footshop should not be sending out shoes in this condition and expecting customers to deal with the consequences. This is very disappointing and not the level of service I would expect from a professional retailer.

The store sells great items however their aftercare is lacking. I was lucky enough to find a pair I was looking for on their website, in my size. Naturally, they were listed as Brand New, so I ordered. Once received, I noticed a mark on one of the shoes, which I brought to their ‘customer service’ team’s attention. As the pair has just released and were the last pair in my size, I did not wish to return them so proposed a partial refund which I viewed as suitable. This was refused and a return was offered, as well as a discount on a future item however given the poor service received and damaged goods, I am not planning on purchasing from this store again as their stock quality/control seems questionable. It is understandable if there is damage from the manufacturer however this should be clearly labelled for anyone purchasing, which it was not. Unfortunately, I am having to spend extra money to pay professional to attempt to remove the damage on the shoe.

Item was as described and in perfect condition. Delivery was fast to the UK and loving them ❤️ ...will definitely be checking out again when I'm looking for a different pair of shoes or trainers..⭐️⭐️⭐️⭐️⭐️

Fast delivery with great communication, happy with the trainers.

FOOTSHOP — ABSOLUTELY DISGUSTING CUSTOMER SERVICE. DO NOT RECOMMEND!

Re: #100092700 parcel
[footshop#919392]

I bought two pairs of shoes, one of which I ordered a size too big. I used YOUR return label to return the HOKA shoes simply to exchange them for the correct size. I kept the other pair because it fits perfectly. I WAS NOT ASKING FOR A REFUND!

Today, I receive an email claiming I returned a pair of Natural World shoes. WHAT THE ACTUAL FCK IS GOING ON?!

I returned the EXACT HOKA shoes I purchased. The pictures you sent show the outer box untouched, with the original tape apparently intact. So how the FCK did a different pair of shoes supposedly end up in my return? Did someone switch them at your warehouse or somewhere during transit? Because I sure as hell didn’t!

Instead of conducting a proper investigation, your customer service has the audacity to declare the case CLOSED. CASE CLOSED?! You’ve taken my money, left me with this ridiculous situation, and refuse to investigate what happened.

Those shoes were EXPENSIVE. Why the hell should I be held responsible for potential dishonesty or incompetence somewhere in YOUR returns process?

I fulfilled my part. I used your label and returned the shoes I bought. The least you could do is investigate properly instead of brushing me off like my money means nothing.

THIS IS FREAKING UNACCEPTABLE.

DO NOT RECOMMEND.
DO NOT RECOMMEND.
DO NOT RECOMMEND.

FOOTSHOP: ZERO ACCOUNTABILITY, ZERO CUSTOMER CARE, AND AN ABSOLUTE DISGRACE OF A RETURNS EXPERIENCE. SHOP ELSEWHERE!

Great experience - will order again! Price great, delivery on time.

Love my new shoes. They’re real and super comfy. Had to pay £8.99 for delivery which is understandable as I’m based in the UK and they ship from the EU. But the shoes I dreamed of that were sold out in my size on the website, were in stock here AND on discount. Overall, very happy and worth the £8.99 delivery fee.

Great customer service. Very understanding, and able to solve my issue (which was not related to the store, but a defect with the Solomon shoes I ordered). Really exceptional service. A real person, with a real solution. Instead of the default AI responses. Special thanks to Veronika for the support!

Thanks a lot, will order again!

I’m giving 2 stars because, although Footshop did eventually help me recover and return a pair of glasses that had been mistakenly included in a return, the overall customer service experience has been extremely disappointing.
The main issue is still unresolved: I returned a pair of shoes, but I have never received the refund.
There was a complication with the return labels, and I fully acknowledge that part of the situation was caused by my own mistake. However, I contacted Footshop several times to explain exactly what happened and to ask them to manually check the warehouse.
The tracking information shows that the original parcel was sent on 4 September and delivered to their warehouse on 15 September. The glasses were sent later, after 5 September, yet Footshop physically received the glasses. This is exactly why I asked them to investigate whether the shoes may also have reached the warehouse under the same tracking reference.
What has been most frustrating is the complete lack of communication. I contacted both the Italian and English customer service teams and received no proper follow-up. I also called customer service, but instead of trying to understand the unusual situation, I was simply told that two parcels could not use the same label. That did not address the actual issue I was asking them to investigate.
I am not asking Footshop to automatically accept responsibility. I am simply asking them to check properly and give me a clear answer — even if the answer is that they cannot find the parcel.
A customer should not have to repeatedly chase a company just to receive a response.
I appreciated their help in recovering the glasses, but the lack of communication and follow-up regarding the missing shoes has been very disappointing. At this point, the lack of response is almost more disappointing than the unresolved refund itself.

My first purchase from Footshop, ordering from the UK. Very happy with the high level of service offered. Very helpful staff, prompt delivery, on time and reassuringly packaged. I would highly recommend.

Great range and prices. Very positive experience

Delivery was fast,packagin was happy with and shoes r amazing

The boots arrived with scratches and marks, I emailed with photos TWICE and have been completely ignored! Stuck with defective boots, disgusting customer service

Fantastic range - very competitive prices - speedy delivery

Loved the item, the delivery very was smooth and quick, considering where I’m based! I’ll be back!