Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more
Company replied
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.8
Excellent
260 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mallory was great
Mallory was great, explained everything thoroughly, Very beneficial overall.
December 15, 2025
Unprompted review
Reply from Forces Mutual
Hi Toby,
Many thanks for leaving a positive review for Mallory. We really appreciate the time you have taken to leave feedback.
Heidi
Regional Manager
Whilst I reluctantly year upon year…
Whilst I reluctantly year upon year must depart with hard earned cash for the racketeering purposes of insurance companies, I can without shadow of doubt know that the service and value for money I am been served by Dianne Robertson is second to none. Her professionalism and dedication ensures that you will receive a quality and very competitive package where and when you don’t have the privilege of access to Go Compare et al. She is the one who gives you the appropriate gentle and timely reminders and provides a commitment to all her customers.
September 3, 2025
Unprompted review
Reply from Forces Mutual
Hi Les,
Thank you for sharing your feedback and leaving a positive review for Dianne. Its great to her you were happy with the service she gave you. We will ensure this gets fed back to Dianne and the wider team.
Heidi
Regional Manager
Reply from Forces Mutual
Many thanks for leaving us positive feedback. Its great to hear you found the process quick and easy and we appreciate the time you have taken to leave us a review.
Heidi
Regional Manager
Dianne
Dianne, has supported us on island with all our insurances for our cars. Her support and friendly approach is why we got the insurance with her team. Amazing and thank you.
December 3, 2025
Unprompted review
Reply from Forces Mutual
Hi Mrs Trainer,
Thank you for leaving positive feedback for Dianne. Its fantastic to hear you found her supportive and friendly. We appreciate you taking the time to leave her a review and will ensure this gets fedback.
Heidi
Regional Manager
explained everything well
explained everything in depth making sure i knew what i was/wasn’t signing up for.
November 17, 2025
Unprompted review
Reply from Forces Mutual
Hi Lucas,
Many thanks for leaving us positive feedback. We really appreciate you taking the time to leave a review and are happy to hear everything was explained in depth ensuring you knew what you were signing up for.
Heidi
Regional Manager
5 star for Jennie
5 star for Jennie ,
She has just been very honest and brilliant with everything.
Will recommend her to anyone.
November 25, 2025
Unprompted review
Reply from Forces Mutual
Hi Rubin,
We appreciate you taking the time to leave a positive review for Jennie- Thank you! Its fantastic to hear you would recommend her to anyone.
We will ensure we pass this feedback onto Jennie.
Heidi
Regional Manager
Jennie Lewis from Forces Mutual
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outside normal working hours, showing real dedication. I’m extremely grateful for her support and highly recommend her!
November 15, 2025
Unprompted review
Reply from Forces Mutual
Hi Dominic,
Thank you for leaving a positive review for Jennie. We are delighted to hear the process was clear, you understood everything and now have a policy that meets your needs.
We will ensure your feedback is shared with Jennie and the wider team,
Clare
Regional Manager
THE BEST INSURANCE COMPANY
Absolutely amazing company to be with. It feels like you are finally dealing with an insurance company that is run with humans and emotions! No hidden fees, no admin fees... just exactly how it should be!
November 24, 2025
Unprompted review
Reply from Forces Mutual
Hi Stu,
Thank you for leaving such a positive review, its lovely to hear how pleased you are with the service you received from Forces Mutual. We will ensure your feedback is shared with the team,
Clare
Regional Manager
The service I have received from Dianne…
The service I have received from Dianne Robertson at Episkopi Garrison FM, is always on point. She keeps me up to date with my insurance policy and is always helpful and informative.
November 3, 2025
Unprompted review
Reply from Forces Mutual
Hi Colin,
Many thanks for taking the time to leave a positive review for Dianne. We will ensure this gets fedback to Dianne and shared with the rest of the team.
Heidi
Regional Manager
Was the best quote I could get and…
Was the best quote I could get and everyone was very helpful
November 13, 2025
Reply from Forces Mutual
Hi Joe,
Thanks for leaving us a positive review. It's great to hear you found the best quote and that you found everyone very helpful.
Heidi
Regional Manager
Jennie was truly fantastic
Jennie was truly fantastic, not only incredibly professional but personable and patient with all the questions I had to answer. Highly recommend!
November 3, 2025
Unprompted review
Reply from Forces Mutual
Hi Jack,
Many thanks for your positive feedback on your experience with Jennie.
It's fantastic to hear she provided you with a professional, patient and personable service. We will ensure your review is shared with Jennie and the team.
Heidi
Regional Manager
Exceptional!
I ended up breaking down last Friday night. I contacted FM break down service and they were exceptional. From keeping me up to date with everything that had to be done to help me out, to the tracking systems for the rescue service, to the phone calls to make sure I was safe. I honestly could have asked for any more.
I have never had an issue with breaking down and didn’t know what to expect, FM made everything so simple and made me feel reassured and safe. I cannot thank the team enough. I have raved about the service I received and hopefully some more customers will be coming your way.
Exceptional- there’s nothing else I can say but thankyou
October 31, 2025
Unprompted review
Reply from Forces Mutual
Hi Meg,
Thank for taking the time to leave a positive review. We are delighted to hear that in this situation, our service made you feel safe, reassured and it was simple.
We will make sure that your feedback is shared with the wider team.
Clare
Regional Manager
Really good for military personnel
November 3, 2025
Reply from Forces Mutual
Hi Din,
Many thanks for sharing a positive review, we will ensure it is shared with the wider team!
Clare
Regional Manager
Policy price changes from 280 to 300 in…
Policy price changes from 280 to 300 in a day
November 3, 2025
Reply from Forces Mutual
Hi Christopher, I have emailed you requesting more information so we can look into this further for you.
Clare
Regional Manager
Amazing service.
The staff are lovely and are always happy to help! They have helped me with my insurance and I am very happy of the outcome. Super friendly and explained the whole process throughout . I can’t fault Forces Mutual.
October 23, 2025
Unprompted review
Reply from Forces Mutual
Thank you for leaving a positive review, we are delighted to hear that our team have been helpful and your happy with the outcome!
We will ensure your feedback it shared with the team,
Clare
Regional Manager
Dianne (Cyprus office) is fantastically helpful…
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been prompt and clear. Thanks so much Dianne!
October 27, 2025
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave Dianne a review. It great to hear that her expertise with car insurance ensured your cars were covered.
We will ensure that your feedback is shared with Dianne and the wider team,
Clare
Regional Manager
Ideal
To have JQ come in and sort my situation out in one go was exactly what I needed.
Very personal very professional.
October 26, 2025
Unprompted review
Reply from Forces Mutual
Hi George,
Many thanks for leaving a positive review for JQ. We are delighted to hear how professional he was and that you've now got your situation sorted.
Thank you for taking the time to share your positive experience.
Heidi
Regional Manager
Dianne is just excellent.
I had my insurance reviews with Dianne, one last month for my car and one yesterday for my wife's car, she explained the impact of the changes I wished to make on one of the cars and was her usual lovely and chatty self. 👍👍
October 21, 2025
Unprompted review
Reply from Forces Mutual
Hi Richard,
Thank you for sharing your positive experience with Dianne. We really appreciate the time you've taken to leave her a review and will ensure this gets fed back.
Heidi
Regional Manager
Highly recommend
Straight forward website. Competitive prices for serving personnel.
Would definitely recommend.
October 18, 2025
Reply from Forces Mutual
Thank you for taking the time to leave a positive review. Its great to hear our website was easy to use and you were happy with your premium.
We will share your feedback with the wider team.
Clare
Regional Manager
Great help and knowledgeable.
Ross Buckingham was a great help with my life insurance. He gave me the time to make sure I was getting right cover, and helped with the fine detail. Even just before purchasing, we changed providers to get a better deal while still being informed about the risks. Thank you!
October 10, 2025
Unprompted review
Reply from Forces Mutual
Many thanks for leaving a positive review for Ross.
We are very happy to hear he provided you with a great service, and appreciate you taking the time to write a review for him.
Heidi
Regional Manager
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