FordPartsUK Reviews 35

I used ford parts online!!! Filled in car details said my details of vehicle doest match online use fill in form and we get back to you!! In other words we charge what ever we like!!! I guess I go else where to buy my parts as ford won't be getting my money 😊😊😊

i will say that Fordpartsuk Online website shut down in August 2019. like many others never had a issue with them. so if you claim that you don't get a reply that's why!!! and purchased items after this date and there wrong then maybe you have the wrong company!!! as also ford UK have there own website....

Total waste of space. Checked online to make sure a front spliter i wanted would fit, was told they checked my VIN and it would. Got the item, went to fit it, didnt fit. emailed them only to be told it would fit but i have to buy a dresser front bumper part also £158!!! so i sent it back for a refund.
a month or so later my wife offered to purchase the parts for me for Xmas, so i bought the Dresser Bumper £158 the fitting kit £10 and the splitter £50. Everything arrived.....guess what it didnt go close to my ST, even though i was assured it would fit. So gets back on to Ford and they then tell me they made a mistake with my VIN and it wont fit!!!!
So i pack it all up, get told they will collect it Thursday, no one comes, Friday, no one comes, Monday finally arrives and picks the part up. 2 days later it shows as received so i email asking for my refund, no reply, next day i email again no reply,all to the same person who emailed me back within 20 mins when i was paying for it.
So i open another complaint ticket, wait 2 days to be told there is already a ticket? Then when i ask whats happening i am told to use the original ticket...........so i do........no reply, still no refund. I wait 4 days then try another email, no reply. So i get fed up and open a new ticket to say how disgusted i am at the customer service, only to be told. We are really busy and it can take 48 hours to respond. Then i get a really sorry we have the parts and will refund you. 2 more days no refund/?? So i get in touch with PayPal and open a dispute hoping it will get their attention, low and behold the next day i get a refund. Only then do i see they refund me with an echeque and i am told by PayPal it can take up to 21 days to clear!!!!
I email Ford so called Customer Service to tell them what a shower of S*** they are and that its obvious they did the echeque to slow the refund down and frustrate me even further.......still waiting on a reply to that one.
Do yourself a favour. if you want Ford parts go to your local dealer parts department. I rang Fords helpline go put through to good knows where only to be told that Ford dont have a parts department!!! awesome company. i bought the items on 18th November, writing his on 16th December just had my refund after threatening PayPal with a solicitor if they didnt clear the so called echeque.....absolutely will never buy another part online form Ford ever........rather go to the boy racer websites...at least you get a reply from them

Don't reply to emails. Was unable to get my money back. Never will use again.

I ordered a part off them wheel hubs,I could of got them from eBay for a lot less but wanted ford ones, two weeks later and I'm still waiting when you email them ( which is the only way of contacting them they done answer the phone )
They tell you to track your order with the post office, did that they haven't received it, you email them again they don't reply it go's on and on, best thing to do is don't buy anything of them in the first place.

First time used, only a touch up paint kit. Arrived on time, Parcel Force tracked, SMS'd on dispatch time/date. Reasonably priced. Will use again.

Used to really rate FPUK, Trevor was always helpful and often got a reply 'out of hours'. Now you are lucky to even get a response. Turnaround times are not as good as they used to be either. I get the impression from other reviews that I am not alone and that customer service is now on the back burner! After all, it's customers who keep business's alive so why make it so difficult for them.

Ordered Friday 28th 9am.
Ordered wasn't procesed till more then 24hours after then to be told they do not post on weekends so I would have to wait till Wednesday now because of new year.
No explanation why my order wasn't posted out the day before if I ordered 9am in the morning and they had stock of the part,
I phoned ford information office uk and they said all they have herd from this company is complaints from there customers about faulty and incorrent parts and to stay well away.
Ford are looking into it

Tried to email for info regarding items required as the online chat has not been active since I started looking, but to date had no response from them. For the price I decided to order the parts and hope for the best that they would be correct type. Luckily, they were and they came through fairly quickly. However, I think some customer service improvements are required to get a final five star rating. Apart from that all good.

In my experience very very good.
Well needed a reverse switch for my mk2 focus.
I bought one from another motor factor and it was wrong even though they had the reg of my car, So I ordered one from fordparts and once it had arrived I found out that the part like the other was wrong.
So an online chat with the support team found the unit I needed was for a mondeo ( who would of guessed that) they sent it out straight away with a returns envelope for the other unit.
All in all will use again and have done so.

Kind regards Adam

Amazing service and can't be beat for prices! My go to for ford parts!! I needed a part and was unsure of the exact model needed. Wendy helped me and even sent me some further images of the part! Top service! Thanks Wendy!

Never sent my parts out but claimed they did. Refused to send tracking number so this can be confirmed which obviously shows they never sent them. Kept hold of my money still and did not respond to complaints. These people FORD PARTS UK are the parts division of FORAY MOTOR GROUP and Chris Yoxon is the Managing Director. Sent an official complaint to him which was also ignored. The entire outfit stinks so be warned before buying anything off them eithers cars or parts. had to threaten legal action to get money back.

Ordered goods on a two day (Thursday) service and told them they had to be here by Monday. This was also confirmed via a telephone call before the order was placed. I needed the goods on Monday, its now Tuesday. Nothing. No tracking not a sausage. No help whatseover. Yet another company with a slick website and no substance. No doubt the refund will be equally problematic and I shall post that here too.

The prices may be cheap but thats because they obviously cut out the service. I wont be back.

I'm not one to normally write bad reviews (in fact this is my first).

To sum it up shocking communication.

I placed an order for a gasket I needed quickly, I asked the live chat attendant if I would receive it by Friday (this was Tuesday lunch time) I was told I would. So I proceeded to place the order online to notice the delivery address had to be the same as the card address, so I went back on the chat and asked if I could have it delivered to me work address and was told "yes but only when using PayPal". So I placed the order that Tuesday lunchtime, paid via PayPal and received an acknowledgement email (with no detail about the order other than a reference number).

Then on Friday afternoon I received an email saying that as the PayPal address differed from the address I provided on their website it would need to be delivered to the PayPal address. It took 3 days to tell me there was a problem! Had they told me the same or even following day I could have sorted something out.

I then received a snotty email saying that I was informed of this prior to placing the order which I wasn't, the chat attendant didn't tell me this (practically the opposite), it wasn't mentioned during the checkout process and there was no detail AT ALL in the confirmation email.

I have been refunded (quickly I might add so they can do something right).

Had they made the information easily accessible, hell had they informed me in less than 3 days none of this would have been an issue.

I should have realised that a company that doesn't offer a customer service phone number would provide such an unprofessional and shocking service. I guess you get what you pay for!

Used them a couple of times great prices and great service