Forest Garden Reviews 

Delivery was great and within the time slot given, unloading the shed didnt take long at all with 1 person - Kevin.R was professional and lovely to speak too, explaining the best way to drill to not split wood while assembling the shed.
Thank you very much.

Shaz delivered my shed with great care, and even drove down the road half a mile to save me taking it to my yard which was very helpful!

Good website, easy ordering process and delivery as stated within 5 to 10 days. The delivery guy Roy T was excellent, very polite and really helpful and gave me a few tips on how to put it together. Quality is good for the amount it cost and fairly straight forward to put together.

The service was great from order to delivery. Friendly delivery driver - Darren Hawkins. Cannot fault the service. However, the quality of the shed was not so good. Ordered the 10' x 8' Forest 4Life 25yr Guarantee Overlap Pressure Treated Double Door Apex Wooden Shed (3.01m x 2.61m). Instructions were difficult to follow. One week after putting the shed up, one of the floor panels gave way and now needs replacing. Overall quality of shed is disappointing. I guess the shed is cheap for a reason.

Shed was delivered quickly with good communication throughout. Driver was polite and friendly (Andy L). The shed had no missing parts and was easy to install and looks great.

Excellent communication
Shed really good quality

We ordered a Summerhouse, we are pensioners,my husband and I desperately need to be able to relax.We looked at the reviews,saw a Summerhouse that was from Forest Garden and used most of our savings to buy it.
When it arrived and the man started taking it off the lorry I could not believe it,the Summerhouse was the worst quality wood you could imagine.Split wood with large nails sticking out that could have caused serious injury,,badly aligned panels,shoddy,terrible quality and if they had offered me it free I would have refused.
Tbh I went in and cried.We aren't rich people,we just wanted a place to relax.We both have health issues and we're bitterly dissapointed after reading such good reviews.
I took pictures and they took the so called Summerhouse back.Now if that was my company and a gesture of goodwill and to keep the good reviews,I would have sent a much better Summerhouse and erected it for free,but they just weren't bothered.
I said to the person at Forest garden Imagine if that was your elderly parents...
You could have replaced the monstrosity that arrived with an upgraded summerhouse and at least have erected it free of charge,that would have shown you care about customers

You phoned at 2 43 this afternoon, we missed your call.We rang back,no one knows who called us..We sit waiting waiting for another call....

Only to be asked if I had complained to the ceo of Forest Gardens,I said yes because of the shoddy way we had been treated.
Their operative said she had resolved it.
She asked us if we wanted another one,I said no thank you,I couldn't face going through that again and it would have been ludicrous to have accepted another one the same sort.
Apparently it should have been checked before it went out,but obviously wasn't.
I asked her how she had resolved it.
By refunding you,I was told.Thats my right as a consumer to ask for my money back if the item was faulty,which not only was it faulty,badly aligned and sub standard wood,it could have caused serious injury with large nails sticking through split wood.I showed the driver, he couldn't take it back.He said they are stored on pallets and could have been on a pile for a very long time,but whoever put the nails in couldn't have missed the nails sticking through the wood.
It would have cost Forest Gardens nothing to have replaced the shoddy,dangerous ,sub standard item.
To have shown some thought and concern about the rubbish they had sent to us.
It's also clear that the ceo did not read my emails,did not view the mess that was sent. If he had he surely would have seen the rubbish his company had sent to us and tried to resolve it.Forest Gardens say in answering this post,they are happy to help.
That's not true is it.
I also said a lot of people read Trustpilot these reviews,we did and we bought what we thought was a decent Summerhouse.
I waited to see if anyone would ring me back and try to resolve it.No one did.
So I emailed 'Guy'...
This has been a very upsetting experience, we wanted somewhere to relax because my husband has heart issues..This has given us nothing but stress which Forest Gardens could have resolved very easily.

Penko and Ed were really cheerful,polite and respectfil they had had a busy day but were still on time.Both an assett to your company!!!!!!!!!!

if all your employees are like Andy W then you're great :)

Fast delivery and good adivise

We ordered a 6x8 4Life Apex Shed with double doors from Forest Garden via my catalogue JD Williams. We were immediately contacted by Forest Garden with detailed instructions and component list for the particular modular shed we had bought which was fantastic as sometimes shed instructions can be quite generic. We were given a super quick delivery date and on the day could track the driver and get ready for it. The driver Andy L couldn't have been more helpful, he popped it exactly where we wanted it and was so friendly. Absolutely blown away by the entire process, five stars for customer service and delivery. Shed is being built as I type this!

Garry T and Mitch did a great job delivering the shed.

Disappointed with quality of the arbour, rough wood with no weather protection and delivered damaged at one corner of the side panel. It was delivered unpackaged, just left in a side passage as a pile of wood. No instructions or paperwork.
However, customer service was good and it was collected on time by Brian Coleman. Waiting for refund.

Our delivery arrived spot on time. I was delighted with the quality of my fence panels. Phil.S was the most helpful and courteous driver I have met in a long time. Excellent customer service. We would definitely order from Forest garden again .

Great selection of sheds, competitively priced, easy to order & offered a choice of delivery dates.
Kept well informed of actual delivery, and very helpful delivery driver.
I would have no hesitation using Forestgarden again.

Excellent service, delivery on time and very helpful driver Phil S, would highly recommend!!

Thank you Roy. Delivery on time, with a smile and neatly placed where requested.

Phil S was outstanding, courteous, professional, and delivered everything perfectly. Thoroughly recommend him and forest garden as a co.

Quality kit, delivered bang on time by cheerful Phil Haywood. Great service - thanks

Very pleased with my purchase of timber fencing, the delivery driver, Andy W was excellent, friendly and helpful, carried the delivery to where i asked him. He was very helpful. Will certainly use this service again