Fortresslearning Reviews 

1,877
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, encouragement, and supportive approach, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service, noting prompt responses to questions and timely feedback on assessments. The courses are described as well-structured, easy to follow, and the online platforms are user-friendly, making the learning process seamless and enjoyable. Many appreciate the flexibility of self-paced learning, allowing them to manage their studies around other commitments and complete qualifications effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, approachability,... See more

User experience

Users describe positive interactions with user experience, highlighting the well-organized and easy-to-follow... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its constant... See more

Response time

Clients share positive opinions on response times, frequently praising the promptness of communication from... See more

Service

People report positive experiences with service, highlighting the excellent support and quality of courses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

My experience with Fortress Learning was great because I had all the resources I needed throughout the course. Whenever I needed support, it was always available. Whether I contacted the administrat... See more

Company replied

Rated 5 out of 5 stars

The trainers were very helpful. The course structure was easy to follow with a lot of videos and explanations. The staff were always very friendly and helpful and there response times were great. At... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,877)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fortress were helpful

Fortress were helpful, easily contactable & encouraging

November 8, 2024
Fortresslearning logo

Reply from Fortresslearning

We're so happy to hear that you enjoyed your learning journey with us, Trish. Congratulations on achieving your Diploma of VET! We wish you every success in the future.

Warm regards,
Jane

Rated 4 out of 5 stars

Deb my teacher was so good

Deb my teacher was so good. All the ladies at fortress were always willing to lend a gand

November 6, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Lee-ann,

Thank you for leaving a review. You worked hard and completed your TAE40116. Welcome to the world of Professional training.

Kind regards,
Deb

Rated 5 out of 5 stars

Having been almost 20 years away from…


Having been almost 20 years away from having to be trained for anything I found all the staff at Fortress Learning willing to assist in any facet of my training. From my actual Trainer to the help desk personnel. All were patient and helpful

October 25, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Rick,

Thank you for your kind review and I wish you all the very best.

Kind regards,
Richard

Rated 5 out of 5 stars

Outstanding RTO

An outstanding professional and helpful team. Deb Thomas is an exceptional instructor who always went the extra mile to explain and assist.

September 27, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Marco,

Thank you for leaving a review. It was a pleasure to assist you in completing your upgrade.

I wish you all the success in your future as a Trainer/Assessor.

Kind regards,
Deb

Rated 4 out of 5 stars
Fortresslearning logo

Reply from Fortresslearning

Hi Parisa,

Thank you for your feedback, we enjoyed working with you toward your new qualification and wish you all the best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Completed and Happy

The overall experience with Fortress Learning was exceptional.my online mentor was always available when i needed clarification on my upgrade assessment. The content was well designed which made it easier to understand and complete.

i would highly recommend Fortress Learning to anyone who is considering completing a Certificate level they have to offer.

October 25, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Troy,

Thank you for leaving a review. We are thrilled to know that your whole student experience was a positive one. I will miss our one-on-one meetings.

Regards,
Deb : DDD

Rated 5 out of 5 stars

I was very well supported by Fortress…

I was very well supported by Fortress Learning and though it was alot of work it was worth it. The lessons and resources were great! The trainers were patient and helpful!

October 29, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Ian,

Thank you very much for your great feedback, we really appreciate it. It was enjoyable working with you throughout your journey and I am really pleased you got so much from your studies. Good luck with everything in the future.

Cheers,
Brian.

Rated 5 out of 5 stars

Fortress is the best for Online TAE

Fortress is the best for TAE.
I had started with another company and the support and training was just not there. For TAE you need to have things explained to you- without that its a drawn out, boring course.
I got through faster with Fortress trainers and support than I had with 12 months on the other RTO.

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Elissa,

Thank you for leaving a review of your course. We are happy to hear that our assistance and resources were able to help you complete your TAE40116. I wish you all the best with your future in Training and Assessment.

Warm regards,
Deb

Rated 4 out of 5 stars

Due to the understanding

Due to the understanding, patience and help of Odeza, I managed to complete my first online training course!

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Annette,

Thank you for your feedback, we enjoyed working
with you toward your new qualifications and wish you all the best in the future.

Warm regards,
Brian

Rated 4 out of 5 stars

Professional friendly service

Professional, friendly help and support from staff and trainers.

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi William,

We appreciate your taking the time to send your feedback.
We enjoyed working with you toward your new qualification and wish you all the best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

They were helpful and guided me through…

They were helpful and guided me through each step
I was able to make appointments and have all my questions answered
Life got in the way, so they were kind enough to extend my enrolment with no additional expense
The material was easy to read and I felt supported through out my journey and would not only recommend them, but would use them again without hesitation

October 25, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Glenn,

Thank you for taking the time to provide such great feedback, we really appreciate it. It was enjoyable working with you throughout your course and hope you get a lot of benefit from it in the future.
Might see you again one day in the future.

Cheers,
Brian

Rated 5 out of 5 stars

The GOAT of RTOs

From the outset the Fortress team were professional, prompt and supportive. From polite, friendly reminders to prompt follow up of assessments, they have set a new benchmark for my expectations.
Our trainer, Deb, is knowledgeable, friendly, supportive and a thorough professional.
I cannot speak highly enough of and for the whole process. Thanks Fortress.

October 25, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Iain,

Thank you for taking the time to leave a review. We are thrilled that you have enjoyed completing your Upgrade. I will pass this on to the Team for sure.

Regards,
Deb : DD

Rated 5 out of 5 stars

Great TAE Experience

I was dreading doing my TAE upgrade, but was pleasantly surprised to have actually enjoyed my experience at Fortress Learning. Everything, from the registration process, to the ease of accessing the learning portal, doing the workshop with Brian Uren, the help desk and your efficient assessment feedback was the best I have seen. Thank you so much for making my TAE upgrade such a pleasure. What a great team!

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Rosemary,

I am really pleased you got so much out of your learning with us and really appreciate the time you spent providing such lovely feedback. It was enjoyable working with you and hope that you get great benefits from your new qualification.

Warm regards,
Brian

Rated 5 out of 5 stars

Fortress Learning RTO follows a good…

Fortress Learning RTO follows a good process to help ensure that the course selection and potential for RPL are well understood.

The team provided me with outstanding support for queries and assessing each submission was always within 4 days.

The trainers and assessors were available, consistent highly knowledgeable and approachable for advice.

Thank you to everyone.

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Kevin,

Thank you for taking the time to provide such positive feedback. I am really pleased you got so much from the course and I enjoyed working with you to achieve your goals. All the very best in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Very helpful team

Very helpful team, always keeping the lines of communication, overall very helpful

October 18, 2024
Fortresslearning logo

Reply from Fortresslearning

Dear Cherry,

Thank you for leaving a review. Our team always endeavours to give our students the best service possible. Congratulations on completing your TAE40116.

Kind regards,
Deb

Rated 5 out of 5 stars

Exceptional course and trainer’s…

Exceptional course and trainer’s especially Jane MacIntosh. Overall excellent course.

October 23, 2024
Fortresslearning logo

Reply from Fortresslearning

Thank you for your kind words, Emanuela! We're thrilled to hear that you had an exceptional experience. It's always rewarding to know that our efforts have contributed to your success in achieving the Diploma of VET. Your hard work certainly paid off. Wishing you everything of the best. Warm regards, Jane

Rated 5 out of 5 stars

Fortress were amazing and the course…

Fortress were amazing and the course very easy to follow. Jane MacIntosh was exceptional in her teaching and guidance. Wouldn't hesitate to recommend.

October 23, 2024
Unprompted review
Fortresslearning logo

Reply from Fortresslearning

Congratulations Emanuela! Great job achieving your VET Diploma! Thank you for your kind words and awesome review. I really enjoyed being part of your learning experience and wish you all the very best in everything you do.

Warm regards,
Jane

Rated 4 out of 5 stars

Friendly

Friendly - always available.

October 21, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Marc,

Thank you for taking the time to provide your feedback, we really appreciate it. We enjoyed working with you toward your new qualification and wish you all the very best in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Great resources

Great resources, LMS and knowledgeable trainers.

October 18, 2024
Fortresslearning logo

Reply from Fortresslearning

Hi Larry,

Thank you for taking the time to provide your nice feedback, it was a pleasure working with you and we wish you all the very best for the future.

Warm regards,
Brian

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look