Forwardme.com Reviews 264

Used ForwardMe for a few months across Premium and VIP tiers. Successfully consolidated and shipped multiple orders, UI is straightforward. Would rate 3.5/5.

What works: Package consolidation, international shipping, easy to navigate. Have been able to successfully order, consolidate and ship a good number of orders and varying shipping options.

Problems:
-Support response times are inconsistent and often lengthy, likely due to insufficient staffing.
-Membership benefits don't match advertising. Premium doesn't discount personal shopper fees. VIP charges for "free" consolidation.
-Personal shopper has tracking problems. When ordering multiple items from the same seller, they often arrive together but only one gets marked delivered - the rest stay pending indefinitely. Separately, when sellers cancel orders, the system doesn't update. I can see the items relisted but my orders stay pending for months. Getting these reviewed for refunds is nearly impossible.
-No refund tracking system. No notifications when refunds process, no status page. Have to check credit card statements manually and chase support. Partial refunds arrive without explanation of deductions.

The core service works but these issues make it frustrating. Significant room for improvement in tracking accuracy and support responsiveness.

All worked out fine - Mercari is only for U.S. to buy - Forwardme.com made it possible - Thanks!

I had an excellent experience with Forwardme! Their customer service is outstanding — always responsive, supportive, and professional. A special mention goes to their operations manager, Ayberk, who is especially helpful and an excellent communicator. His support truly stood out and made me feel valued as a customer.

I highly recommend Forwardme for their outstanding service and the genuine care they show to their customers.

I was nervous but my first purchase USA to Canada went really well. I am very happy and will use forward me.com again.

I paid for two products to be ordered via their personal shopper. For two weeks I received no update at all. When I inquired they emailed me and cancelled one of the items in my order. Why - I have no idea, because I subsequently ordered it myself and shipped it to Stackry without any issue.
Since I needed both items in my order with ONE forwarder, I emailed them to ask to cancel the entire order.
I received no response.
I subsequently sent a new email asking for a refund. I received a reply asking for my order number, which I sent promptly. That was more than a week ago and I did not get a response or a refund. I have now opened a case with PayPal. Thank goodness I used PayPal for this.
This was a complete waste of my time and I cannot recommend this company to anyone.

I placed an order for multiple Bass Pro Shops items on Sept 3rd. I've heard from the personal shopper - who had misunderstood my order - once. Order placed after 2 days. One week later I've received 4 mails saying parcels have arrived, BUT:
- It's not clear if they've ordered the right things (order details say they did not, photos are not complete)
- One item is missing for sure
- One item has been ordered from eBay even if it was available on BPS: why???? I asked to order from BPS online shop and I gave them website links
- page order online never got updated and orders are still pending
- ZERO assistance, they do not answer whatsapp nor emails, and storage time is expiring
Now I literally don't know if I will have my order complete or what.
After review I have been followed properly via email, I got additional information/photos of my order and assistance with delivery costs issues which allowed me to save some money.
I choose to let them take care of custom tolls which raised costs a lot, those are very high anyway. For that reason I would suggest to check before placing the order (through their website is not possible to have an esteem). I now raise the score because of the assistance received, even if that lack of infos caused me unnecessary loss of time. Shipment was fast but it was not delivered at my address as requested.

Fast service, no hassle, great company!

on time! very easy to navigate the UI.

Fantastic! Very good to send to Europe 👌💯

Everything happened as advertised, flawlessly. Thanks a million!
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Tout s'est passé comme prévu, sans accroc. Merci infiniment !

Good customer service, quick to respond

Professional customer service, very solution oriented Professional team

I recently used Forwardme to purchase items from a US store and have them delivered to Saudi Arabia, and I must say, I’m thoroughly impressed by how smooth everything was.

The store I was shopping from didn’t accept international cards, so I went with Forwardme’s Personal Shopper service. The process was easy — I just sent them the product link and some basic details, and they took care of the rest. I received regular updates about the order status, and the communication was clear and timely.

Once the item arrived at Forwardme’s warehouse, I was able to select from a range of shipping options. I chose a balance between cost and speed, and the package was shipped out quickly. It arrived in Saudi Arabia in great condition, securely packaged and without any delays.

Overall, I found Forwardme to be a very reliable and convenient service, especially for accessing US-based retailers that don’t ship internationally. Highly recommended for anyone in the region who wants access to American products.

For years I was looking for someone who could help me filling in the gap for ordering. I love american stores. And there I finally found this company. It had been a joy. The lovely contact with the people. The secure sending. And all the effort
responding to my mails. I wished I found them earlier. So happy with them. I can finally order from my favoriete stores. Thanks so much Forwardme!

I recently used Forwardme to order from a US store and have the items shipped to the United Arab Emirates, and the whole process was smooth and stress-free.

Since the store didn’t accept international payment methods, I used their Personal Shopper service. The team was quick to respond, placed the order for me, and kept me updated throughout. Everything was clear and well-handled.

Once the package reached their warehouse, it was shipped out promptly. Delivery to the UAE was fast, and the items arrived in excellent condition. I was also pleased with the packaging and the variety of shipping options available.

Overall, I’m very happy with my experience. Forwardme is a great solution for accessing US-based products from abroad. I’ll definitely be using their service again!

I wasn’t sure what to expect at first, but Forwardme really impressed me. I wanted to order from a US store that doesn’t ship internationally, and thanks to Forwardme, I got my item delivered all the way to Spain without any hassle.

I used the Personal Shopper service because the store wouldn’t accept my card. It worked perfectly — they ordered it for me right away and notified me as soon as the item reached their warehouse.

Shipping was smooth and pretty fast. My package was packed well and arrived safely. Import fees in Spain added a bit to the cost, but that’s totally normal with cross-border shipping.

Honestly, I’m happy I found this service. It’s super useful for people in Europe who want access to US-only products.

I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is very competitive and they excel at package consolidation, really helping to reduce the overall shipping weight. So far so good, all packages arrived on time and were delivered safely. The tracking system is excellent and gives me peace of mind throughout the entire shipping process.