I had a great experience with ForwardMe. The team was very responsive and quickly contacted FedEx when there was an issue with my phone number. They followed up with clear emails, provided all the det... See more
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Review summary
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Based on these reviews
I forwarded a US purchase to Portugal and everything went smoothly without any issues. It arrived within about a week with standard shipping. Great solution to get stuff that doesn't otherwise ship to... See more
I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
Company replied
Company details
- #2 of 8 best companies in Courier Service
- #6 of 12 best companies in Delivery Service
- #3 of 9 best companies in Freight Forwarding Service
- #2 of 4 best companies in Package locker
- #2 of 10 best companies in Shipping and Mailing Service
- #15 of 23 best companies in Shipping Company
Written by the company
Forwardme.com is a package forwarding service that provides international shipping solutions to over 220 countries worldwide. It allows customers to shop in the USA and have packages forwarded to them at affordable rates. The website also offers a personal shopper service to assist customers with purchases from US stores that require a US billing address. Forwardme.com has been reviewed as a safe and reliable website, and it has a help center to assist customers with getting started and managing their packages.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.4
Excellent
264 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no other option but to leave…
I have no other option but to leave this review as ForwardMe sadly have caused multiple issues.
1. Their communication is lacking, I waited 7 days for a reply on an important issue.
2. I paid for insurance for transit of a package from US to UK, whilst they deny the allegation, I received the item, showed them images and they hadnt packed the internal box with bubble wrap or even paper to avoid internal damage in transit. Furthermore when the box arrived, I instigated the claim process, I had to step in and contact Fed Ex, even with Fed Ex admitting fault (which they shared with ForwardMe) the insurance company via ForwardMe refused to pay out.
3. Their shipping calculator is miles out. A comparable for you. And this is genuine and important.
For DDU a 39lb parcel, value $105 with DIM of 36 x 22 x 19, ForwardMe quoted $414 (4-8 days).
PlanetExpress who are superior in every single facet, from communication, packaging, shipping & cost delivered me a 37lb parcel, value $1600 with DIM of 38 x 19 x 18, it was $284 for (2-4 days).
Volkan, David, Ayberk cannot deny these experiences. They cannot compete and have no interest, or capabilities to be comparable.
Overall, quite a horrendous experience.
Trust me here.
December 1, 2025
Unprompted review
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Great to experience 🤛🏼
November 26, 2025
Reply from Forwardme.com
Thank you so much for your positive feedback!
We are delighted to hear that you had a great experience with our service. Our team works hard to make every shipment seamless, so your support means a lot to us. We look forward to serving you again!
Just perfect as always
November 17, 2025
Reply from Forwardme.com
Thank you for your continued trust!
Consistency is our top priority, and we are thrilled to know we are meeting your expectations every single time. It is always a pleasure to serve you. 🙏
Non existing customer service
The first shipment went without a trouble and arrived safely.
The second shipment however went really bad.
The shipment arrived at the 13th of November and I paid for the shipping the same day. I even opted for the faster FedEx shipping and the website stated, that I'll receive my package on the 16th-18th of November.
The same day a label has been created but apart from that nothing happened, the parcel has not been shipped.
I reached out via email multiple times, but never got a response. I also reached out via WhatsApp and got a initial response that they'll look into it but then got ghosted.
It is now the 25th of November and I'm still waiting...
Edit: They got back to me on the 26th of November and offered me to order the missing item again and pay for it out of their own pocket, but they would need an invoice in order to do so. After I sent them the invoice for the item (which was above 300 USD) they somehow found my item again and shipped it to me. I received my order finally on the 4th of December.
November 25, 2025
Unprompted review
Reply from Forwardme.com
Dear Johannes,
We sincerely apologize for the delays and the communication difficulties you encountered with your second shipment. Our primary goal is always to provide the best service possible.
We are glad that our team was eventually able to resolve the situation and ensure your items reached you safely. We are taking your feedback seriously to improve our response times and overall process. We look forward to providing you with a much smoother experience in the future. 📦✨
Another great experience thank you.
November 6, 2025
Reply from Forwardme.com
Thank you so much for taking the time to share your positive feedback.😊
We are absolutely thrilled to hear you had another great experience.That phrase is exactly what we strive for with every order we handle.
We are delighted that we could make your global shopping seamless, and we look forward to assisting you again with your next shipment!
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Delay at First, Completed in the End - Great service
I previously faced a delay and lack of response regarding my shipment, which was frustrating. After escalation, Forwardme followed up, clarified the situation, and resolved the issue. My package was eventually handed over successfully.
While the initial communication could be improved, I appreciate that the matter was taken seriously and completed in the end.
September 15, 2025
Unprompted review
Reply from Forwardme.com
Dear Reman,
Thank you for sharing your feedback. We sincerely apologize for the initial delay and the communication gap you experienced. Our primary goal is always to provide the best service possible, and we are glad that our team was able to step in and resolve the matter to your satisfaction. Your comments regarding our communication are very valuable as we continue to improve our processes. We look forward to providing you with a smoother experience in the future. 📦✨
Very useful International courier
Very helpful for US to India shipping specially the retailers who have shipping restriction to India.
October 31, 2025
Reply from Forwardme.com
Hello Soumyajyoti!
Thank you so much for your fantastic review. We’re delighted to hear that our service has been helpful for shipping from the US to India, especially for retailers with shipping restrictions. Your feedback means a lot to us and keeps our team motivated to provide the best possible support! 😊
Great international service
Great international service. Used it to ship from US to Germany and had no problems. Its worth the fee.
September 5, 2025
Unprompted review
Reply from Forwardme.com
Thank you so much, Michael! 🙏
We’re delighted to hear that your shipment from the US to Germany went smoothly and that you found our service worthwhile. Your satisfaction means a lot to us!
We truly appreciate your trust and look forward to helping you again in the future. 🌍📦
Great and reliable service
ForwardMe is a very professional and trustworthy company. They were quick to answer my questions on WhatsApp and made the whole process simple.
I ordered an iPhone 17 Pro Max, and it arrived in France quickly and safely.
Highly recommend ForwardMe for anyone wanting to ship from the U.S. without any hassle!
October 21, 2025
Reply from Forwardme.com
Thank you so much, Boris! 🙏
We truly appreciate your kind words and are thrilled to hear that everything went smoothly with your shipment. Our team is always here to make the process easy, quick, and reliable.
Enjoy your new iPhone 📱We’re always here when you need us again!
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Trusted source for personal shopper
It was a smooth process — the customer service team was very supportive. They even contacted me during their weekend to ensure my items were delivered as soon as possible, and kept me updated every step of the way.
October 16, 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for the fantastic review, Digihero! 🌟
We’re so glad to hear your experience with our Personal Shopper service was smooth and well-supported. It’s especially meaningful to know that our customer service team went the extra mile — even during the weekend — to keep you informed and ensure timely delivery.
Your trust means a lot to us, and we’re always here when you need assistance again. Thanks for choosing Forwardme! 😊📦💙
Everything was perfect
October 14, 2025
Reply from Forwardme.com
Thank you so much, Evgenii! 🙌
We’re thrilled to hear that everything was perfect with your experience — that’s exactly what we strive for with every shipment. Your support means a lot, and we’re always here whenever you need us again. 😊📦💙
Reply from Forwardme.com
Thank you so much, Lyndon! 🙌
We’re really glad to hear that you found our service professional and efficient — that’s exactly what we aim for with every shipment. Your trust and support mean a lot, and we’re always here to assist you again anytime! 😊📦💼
Great Experience
Very easy to navigate website, get updates and receive package. Would recommend!
October 9, 2025
Reply from Forwardme.com
Thank you so much, Glenn! 😊
We’re glad to hear that you had a great experience and found the website easy to navigate. It’s also great to know you appreciated the updates and smooth delivery — that’s exactly what we aim for!
Thanks for the recommendation — we’re always here when you need us again!
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Very pleasant experience
Very pleasant experience: instructions clear, everything was packaged nicely. Very happy that there are now shipping options besides FedEx— DHL Express offers a much more satisfactory experience, as they ship more quickly and allow you to pay duty fees online (instead of making you pay in person). Very happy with this experience.
October 2, 2025
Reply from Forwardme.com
Thank you so much for your kind review, Abigail! 😊
We’re thrilled to hear you had a very pleasant experience and that everything from the clear instructions to the packaging and delivery options met your expectations. We're especially glad to hear that the addition of DHL Express made a noticeable difference — giving you faster delivery and the convenience of handling customs duties online is exactly the kind of flexibility we want to offer.
Thanks again for choosing Forwardme — we’re here whenever you need us!
Second time
Second time using this service. There was some delay due to missing address information on the package, but they found the package and everything has been handled well.
October 11, 2025
Unprompted review
Reply from Forwardme.com
Thank you so much, Tony! 😊
We appreciate you using our service again, and we’re glad to hear that even with the initial delay due to the missing address info, everything was located and handled smoothly. It’s great to know our team was able to resolve the issue effectively.
Looking forward to helping with your future shipments — thanks again for the 5-star support! 📦🙌
Everythink was good and fast
Everythink was good and fast. Very good communication.
September 25, 2025
Reply from Forwardme.com
Thank you so much, Guntram! 😊
We’re really glad to hear that everything went smoothly and quickly, and that you were happy with the communication throughout the process. That’s exactly what we aim for — fast, clear, and reliable service every time!
Thanks again for your support — we’re always here when you need us.
Minor Issue with this Order
Unfortunately, I was less fortunate with this order. The package was dispatched before my email requesting a modification of some values was read. We will see if the same issue occurs with the next order.
UPDATE:
Hey team, no worries!
It was just a simple mix-up. These things happen. I'm still your premium customer.
All the best, Nicola
October 2, 2025
Reply from Forwardme.com
Thank you for your review, Nicola — we appreciate your honest feedback.
We’re sorry to hear there was a timing issue with your request for a modification. As soon as we saw your review, we sent you a detailed email explaining the situation and what happened on our end. Unfortunately, we haven’t received a response yet.
If you reply to our email, we’d be more than happy to assist further and do everything we can to make things right for you. Your satisfaction is important to us, and we truly hope to hear from you soon so we can resolve this properly. 🙏📦
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Excellent customer support
Used it twice and in both cases needed support to clarify issues. The customer service was excellent. You could tell that they were actually interested in helping, which you can‘t say for other providers such as myus.com. Shipping isn‘t expensive and both parcels arrived reliably. I will keep using this service.
September 25, 2025
Reply from Forwardme.com
Thank you so much for your kind review, Lea! 🌟
We’re truly glad to hear that both of your experiences with Forwardme went smoothly and that our customer support team was able to assist you promptly and genuinely. It means a lot to us that you noticed the difference in care and communication — we always aim to go above and beyond, and it's great to hear that stood out compared to other providers.
We’re also happy to know that shipping was affordable and both parcels arrived reliably — that’s exactly the experience we strive to deliver every time. 😊
Thanks again for your trust and continued support — we look forward to assisting you with many more shipments to come!
Very straightforward 2 thumbs up
Very easy to use. Got my package within a very reasonable timeframe. I recommend this service and will be a returning customer. :) thank you!
September 25, 2025
Reply from Forwardme.com
Thank you so much, Daniel! 🙌
We’re thrilled to hear that everything was straightforward and easy to use — that’s exactly what we aim for. Getting your package to you within a reasonable timeframe and earning your trust as a returning customer means the world to us. 😊
We appreciate the two thumbs up and we’ll be here anytime you need us again! 👍👍📦
Terrible customer service
I ordered multiple items through them and picked expedited shipping, only for the items to take months to arrive, and the items got ruined. I requested compensation for the shipping cost and ruined items, sent them pictures of proof, and have been messaging them back and forth for 9 months now with no resolution and barely any response.
Very bad service and terrible response rate, even though I was a constant customer with them.
February 2, 2025
Unprompted review
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