Fosters Family Funeral Directors Reviews 1,513

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, compassion, and professionalism, highlighting how helpful and supportive they are during difficult times. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People also commend the excellent customer service and the clear, timely communication. However, some customers also noted issues with cost transparency, stating that no advice was given regarding expenses or affordable options. Additionally, a few people reported concerns about the handling of remains, mentioning delays in transferring loved ones to the chapel of rest and difficulties or distress experienced during the viewing process, which they found distressing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, compassion, and... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional care,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional support and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found the staff to be... See more

Product

Consumers find the product to be positive. Many reviewers express gratitude for the personalized options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

Fosters Funeral Directors went above and beyond for our family. They looked after our loved one with such great care, compassion, and dignity especially Isla who was there for us at every stage, Ever... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Funeral Insurance Company
  5. Non-Bank Financial Service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Leith office

I attended the office in Leith, Georgia was amazing, nothing was a bother, she made everything simple to understand and was always there at the end of the phone to answer any questions which came up from initial arranging to on the day of the funeral. On the day Christine kept us right and made things run smoothly.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and personal

Sarah at Fosters put ours family at ease and helped us through everything we needed, nothing was a problem and the staff were so pleasant and respectful. Fosters would be our first choice.

April 17, 2025
Rated 5 out of 5 stars

1st class service

2nd time we have used Fosters and both times all staff we have dealt with have gone above and beyond to help and keep us well advised at all stages of funeral planning. Special thank you must go to Angela in the Stirling Branch

April 25, 2025
Rated 5 out of 5 stars

Compassionate, professional support during a difficult time

We cannot thank the team enough for their support during such a difficult time. Marie was exceptionally kind, patient, and understanding, and truly went above and beyond in every aspect. Her compassion made all the difference, nothing was too much trouble.

Jim, the funeral director, was dignified and reassuring, guiding us with calm professionalism throughout the day. His presence brought real comfort.

We would also like to thank Maurice King, our celebrant, who captured our mum perfectly with warmth and sincerity.

Everyone we dealt with was an asset to the company, the entire experience could not have gone any better. Thank you for helping us give our mum the send-off she deserved.

May 2, 2025
Rated 5 out of 5 stars

From start to finish Sarah gave us so…

From start to finish Sarah gave us so much help and support and the man who was there on the day was also so supportive. The whole processs was very professional but had the personal touch they wanted to make sure everything was right for us.

May 2, 2025
Rated 5 out of 5 stars

I/we as a family would like to thank…

I/we as a family would like to thank Fosters Funeral Directors, and in particular May Nisbet who was excellent in her desire to seemlessly present all the things that had to be done, and for their professionalism in carrying out the funeral of our daughter Lynne, and arranging the viewing of her, which gave us great comfort at a truly difficult time time,
Parlour service, and Celebrant in Norma Gray was just so good for us and can’t be faulted,
The cemetery at graveside with David was all carried out with class. Thank you all so much. Tom

April 28, 2025
Rated 5 out of 5 stars

Caring and compassionate

This was my first time organising a funeral and as my family had used them before I had no hesitation in using Fosters for my dad’s funeral. I found the staff in the Burnside branch very helpful in guiding me through what was on offer to give my dad the best send off we could.

April 24, 2025
Rated 5 out of 5 stars

The level of service and compassion…

The level of service and compassion shown was excellent from meeting Sam to the day of my husbands funeral I couldn’t have asked for a more fitting send off would definitely recommend fosters

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fosters

The staff were helpful and talked us through each stage of my Husbands funeral.
We decided to view my husband again . We were comforted by Foster’s staff preparation for the viewing and the trouble taken to make the experience as comfortable as possible.Fosters were recommended to us and we were not disappointed .Courteous and compassionate staff who have a professional approach to their role

April 22, 2025

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