Fosters Family Funeral Directors Reviews 1,515

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, compassion, and professionalism, highlighting their supportive and understanding approach during difficult times. The service provided is frequently described as seamless and efficient, with many appreciating the personalized attention and the ease of the overall process. Reviewers often mention feeling well-guided and informed at every step, which significantly reduced their stress. However, some customers expressed dissatisfaction regarding the lack of clear advice on costs and payment options. A few also noted issues with the timely transfer of remains to the Chapel of Rest, causing distress and anxiety.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, empathy, and... See more

Service

Customers consistently report highly positive experiences with the service, highlighting the compassionate,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff's professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report a seamless and easy... See more

Customer communications

Consumers find contact to be positive. Many reviewers highlight the compassionate, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

Fosters Funeral Directors went above and beyond for our family. They looked after our loved one with such great care, compassion, and dignity especially Isla who was there for us at every stage, Ever... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Funeral Insurance Company
  5. Non-Bank Financial Service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

From the second I stepped in the door…

From the second I stepped in the door at motherwell,Kerry took me under her wonderful wings. No pressure,absolute kindness and genuinely cared . I felt safe and the advice was priceless. The service and everything was beautiful and perfect . Kerry kept checking on me even after the day. Wonderful. Thanks to Jim the undertaker you will never know how the wee attention to things meant to me personally.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Angela and her team

Angela and her team at airdrie where amazing from start to finish when my son kieran passed away in may 2025
We appreciate everything you all done dor us thank you so much to you all

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Arranged my funeral plan with Angela at…

Arranged my funeral plan with Angela at the Stirling branch. She is very professional, kind and understanding. Explained everything clearly to me and made me feel comfortable. The environment is very relaxing. I would recommend Fosters to other people.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really thorough and considerate

Lynne and her team at Fosters made sure the service both at the church and the crematorium went seamlessly. They are thorough, very considerate and just really lovely people. I cannot recommend them highly enough.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Isla at Fosters was such a great support to me and my family when we were planning my sister’s funeral. From the moment I walked through the door she guided us through the whole process. Nothing was ever to much trouble and she was on the end of a phone or email throughout. What a great experience we had with this business

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

nothing an issue

looked after again by Marie at the newton mearns location. great service from her at a very challenging time for our family. nothing was ever an issue.
ty marie

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service in Kilmarnock

It was a very difficult time following my brother's sudden passing but Carole and the team as Fosters Kilmarnock made it seamless. As I was taking care of the arrangements and had never had to do this before Carole was not only extremely helpful but delivered amazing service with incredible empathy. She took great care of me and my family especially during the viewing. She is a credit to the fantastic team they have there. Communication was brilliant and the service went as smoothly as it could thanks to them. Thank you so much Team Fosters Kilmarnock.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very sensitive and caring

Very sensitive and caring. Angela immediately understood the situation and knew I was unable to cope with too much detail…got through the paperwork with professional ease and compassion

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended to consider the…Farewell Package

I was recommended to consider the Stirling branch of Fosters because it had been used previously by someone I knew. As soon as I walked through the door I was met by friendly staff who went out of their way to put you at ease in a time of grief. A quiet room to discuss things in private without being rushed (with tea/coffee always on offer) also helped during this chaotic time as you are trying to sort out multiple things at once. They took care of collecting my brother's remains from the hospital, preparing him to look good for the "viewing" and arranging for an officiant to conduct the service.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from beginning to end

Angela and her team were brilliant from start to finish. They showed compassion at every stage of the arrangement process and met all our wishes when planning the funeral for my Dad. My Mum and I couldn't have be happier with how Angela and Fosters Funeral Directors helped us through such a difficult time.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

A sudden and unexpected funeral

A sudden and unexpected funeral. WE were recommended to have Fosters in Dunfermline. One meeting with Lynne and we knew we did not have to try anywhere else. Everything was explained fully and throughout the whole process we were kept informed of the procedure. Nothing was any bother for Lynne, and she carried out her duties with pleasantness and efficiency. On the day of the service, we went from 4 to 14 attendees and she arranged that without any fuss. I would highly recommend this firm if you are looking for an efficient funeral company.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star for the most difficult time of my life.

Unfortunately, I had to attend Fosters Family Funeral Directors twice in one year. My Mother passed in May 2024 and my Father 2025. Both so suddenly with no prior illness.

Sarah in East Kilbride branch was more than fantastic. She made the process so easy for us as a family, spoke through everything and advised us when needed. I couldn’t fault Fosters at all. I live in East Kilbride and my parents both lived in Edinburgh, the process was as easy planning in East Kilbride for the funerals to take to place in Edinburgh, than it would be attending an Edinburgh Branch.

This was the main reason I went back to them for help with my father’s funeral. Another easy process in such a difficult time of my life.
The gentleness, thoughtfulness and just sheer kindness from them was something I won’t forget.

I would highly recommend Fosters Family Funeral Directors

April 20, 2025
Rated 5 out of 5 stars

Exactly what you need

Visited Fosters Funeral Directors in Ayr after the death of my father, we met with Sharon, who was very professional. We discussed our thoughts and Sharon was great guiding us, suggesting ideas that we would not have thought or considered.
Due to the distance we live, Sharon kept us informed at every step, even helping when we wanted to source a suit and required measurements, everything was done exactly as we wanted and we were delighted that we never experienced any hiccups in the planning or on the actual day of the service.
We could not fault any part of the proceedings and would definitely recommend Fosters in Ayr.

April 2, 2025
Rated 5 out of 5 stars

A lovely, compassionate, caring and above all personal service

Having lost Linda, my wife and best friend of 44 years after a short illness, I was in a very bad place. From the moment I attended Fosters in Livingston and met Isla, all the care and worry of arranging the funeral was lifted off my shoulders.
Everything that needed to be done to carry out our wishes was done by Isla promptly and correctly and always with a personal kind touch culminating in a beautiful celebration of Linda's life on 21st May.
Isla, Jed and a lady who drove us whose name I regrettably didn't catch are a credit to their profession, and our families really cannot thank you enough for all you have done.
Kindest Regards,
Dave, Dorothy, Barbara and Marilyn

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Team

I do not know how I could have gotten through arranging my mums funeral without the team at Fosters - Especially Angela in the Airdrie branch.

Extremely professional, patient and compassionate. She talked me through every step, giving options, listening and understanding who my mum was as a person to make sure we had a beautiful service and cremation that reflected her and how much she was loved.

Communication was impeccable, from Angela, but also from the director on the day, making sure I was informed on everything that was happening and when it would happen.

Every single person we came in contact with was so so kind and unbelievably respectful.

My mum had a beautiful send off and that was only made possible by the care that the Fosters family took ensuring it was 100% what we wanted.

April 25, 2025
Rated 5 out of 5 stars

Everything was taken care of so…

Everything was taken care of so smoothly
Angela organised a wonderful celebrant John Moody and the piper was a lovely extra touch.
Nothing was a problem, even though I made some minor changes to choice of songs and poem.
Company very respectful and conducted the service with great dignity

May 16, 2025

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