Foto Factory Reviews 

82
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Couldn't have hoped for better service. I asked on Wednesday evening if there was any chance I could get print delivered Friday morning. Richie arranged it so it would. I saw on packaging that extr... See more

Company replied

Rated 3 out of 5 stars

I didn't get follow up email as promised after purchase acknowledgement but found out that photo's were on their way after I got in touch. I also thought that the postage seemed expensive compared... See more

Company replied

Rated 5 out of 5 stars

Gorgeous picture of Oranmore castle delivered to my brother in law in Kilkenny- he was delighted with it. One thing I forgot to ask Fotofactory was if the glass could be got in non reflective glass ..... See more

Company replied

Rated 5 out of 5 stars

I Ordered online with ease the website has some of Ireland finest photo's you can Imagine.I Ordered them on Wednesday night and had them on Friday their delivery services are excellent and Richar... See more

Company replied

Company details

  1. Photo Printing Service
  2. Picture Frame Shop

Information provided by various external sources

Wall Prints Perfect for a Gift, Home Decor, Interior Design, Residential, Commercial. 30 Day Money Back Guarantee, Fast Delivery..


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

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4.7

All reviews

(82)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt delivery and the photos and…

Prompt delivery and the photos and frames were superb

July 14, 2026
Foto Factory logo

Reply from Foto Factory

Dear Dermot,

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

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Rated 4 out of 5 stars

Easy to use website

November 24, 2025
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Reply from Foto Factory

Dear Tracey,

Thank you so much for taking the time to share your feedback.

We’re glad you had a positive experience, and we appreciate you taking the time to share it. If there’s anything we can do to make your next experience a 5-star one, we’d be happy to help.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Picture is great service fantastic

Picture is great service fantastic
Delighted !

November 29, 2025
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Reply from Foto Factory

Dear Deborah,

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Beautiful canvas & great communication

Beautiful canvas & great communication

October 17, 2025
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Reply from Foto Factory

Dear Michelle,

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

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Rated 5 out of 5 stars

Very pleased

Easy to order off website and quick delivery. The packing was above and beyond ensuring that the picture was safe. The only bugbear was that the hanger was deeper than the level of the frame but soon sorted with some strong wire. Not worth deducting a star for! Good experience all round and very pleased with my picture!

August 4, 2024
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Reply from Foto Factory

Dear Annie

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

We have been to the shop many times…

We have been to the shop many times over the years and they have never let us down. They have delivered every time for us on all sorts of matters from passport photos to repairing our ancient but much loved camcorder. We would not hesitate to recommend them.

February 17, 2024
Unprompted review
Rated 4 out of 5 stars

Of a number of pictures ordered

Of a number of pictures ordered, all but one excellent. One was over-exposed I think and colour distorted. Other photos fabulous quality - very pleased

January 22, 2024
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Reply from Foto Factory

Thank you so much for taking the time to share your feedback.

We are sorry to hear that one item you purchased was unsatisfactory and we would like to offer a free print from our collection.

Please email sales@fotofactory.ie with your order number and the item number of the new print and we will ship it immediately.

Apologies for any inconvenience caused.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Very easy to order ,free delivery is a…

Very easy to order ,free delivery is a big plus and the received item was fantastic

November 11, 2023
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Reply from Foto Factory

Dear Angela

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

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Rated 5 out of 5 stars

Great gift

Very quick postage and a beautiful, high quality picture

October 21, 2023
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Reply from Foto Factory

Dear Ewa

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Fab value

Fab value, packing was very good. So I'll definitely be buying from them again. Monica

June 26, 2023
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Reply from Foto Factory

Dear Monica

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 4 out of 5 stars

Beautiful photo of Castletown boathouse

The only reason I removed 1 star is because I had the photo shipped as a gift to a friend and no note was enclosed as requested in the comments. The option for messages greetin could not be found elsewhere on the website. My friend had no idea who had sent it to her. She phoned to find out but not before contacting the wrong senders lol

January 5, 2023
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Reply from Foto Factory

Dear Pauline

Thank you so much for taking the time to share your feedback.

We are sorry to hear that you weren't entirely satisfied with our service regarding a note not being placed with the delivery but unfortunately we weren't given any instruction to do so.
We would be very happy to place a note with any order, simply send us an email at info@fotofactory.ie with your order number or call us directly on 091 442008

We hope to be of service again sometime.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Quick and good

Ordered three large prints. Quality and colours are great. Was delivered within a few days.

September 21, 2022
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Reply from Foto Factory

Dear Machielse

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star review and you are pleased with our product and service.

Thank you
Foto Factory Team

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Rated 5 out of 5 stars

The picture I oedered came promptly and…

The picture I oedered came promptly and was as described in the website. I am very pleased with it.

August 10, 2022
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Reply from Foto Factory

Dear Angela

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us such a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

First framed print arrived damaged

First framed print arrived damaged, got in touch with foto factory. They organised a replacement immediately and kept me in the loop regarding delivery date. I must they were very easy to deal with and the communication from them was excellent.

July 29, 2022
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Reply from Foto Factory

Dear Gerard

Thank you for taking the time to share your feedback.

We are super happy that you gave us a 5 star rating and are very glad it all worked out in the end with the replacement.

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

I was very happy with my purchase

I was very happy with my purchase, it was a great photo print of Spiddal pier. It arrived on time and is now on the wall of my son's apartment in Toronto. It is a local beauty spot near me and hopefully will remind him of home

March 13, 2022
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Reply from Foto Factory

Dear Patricia

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us such a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 4 out of 5 stars

Landscape

Delighted with my recent purchase,the only thing is I would have liked the name of the landscape on it
Many thanks
Ber Murphy

March 8, 2022
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Reply from Foto Factory

Hi Ber

Thank you for taking the time to share your feedback.

Unfortunately we don't provide the name of the location to be printed on the mount board and are pleased you are happy with the final product.

Hope to of service again sometime :)

Thank you
Foto Factory Team

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Rated 3 out of 5 stars

I was a bit disappointed considering…

I was a bit disappointed considering the price, and there was excess packaging which I found a bit unnecessary

February 10, 2022
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Reply from Foto Factory

Dear Debbie

Thank you so much for taking the time to share your feedback.

We sorry to hear that you were a bit disappointed with our product as we sincerely value each and every order that is placed with us.
Regarding our packaging, we find it is better for the item to be well protected to minimise any damage on delivery.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Slight delay with delivery..but sorted by Richie.

I am delighted with my print, looks great and colours beautiful.
Unfortunately the frame was damaged , but was rectified and replaced .
I will definitely purchase from foto factory.ie again.

February 7, 2022
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Reply from Foto Factory

Dear Mary

Thank you so much for taking the time to share your feedback.

We apologise for the delay with your order and that your purchase was damaged when it arrived.
We work closely with a separate delivery company and unfortunately a delay or damage may happen on a rare occasion.
We thank you for your patience in this matter.

We are sincerely sorry for the inconvenience caused and hope to be of service again.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Purchase for delivery to Australia

I contacted Foto Factory to ask their advice about purchase for delivery to Australia. They advised me to purchase online and then email them with a request for delivery to an address in Australia. They confirmed that the items would be delivered to the Australia address at no extra charge. The prints were delivered on time and in great condition. They are also of great quality. I will certainly use them again and highly recommend them.

February 4, 2022
Foto Factory logo

Reply from Foto Factory

Hello Matty

Thank you so much for taking the time to share your amazing feedback and we really appreciate you highlighting the little details :)

We are super happy that you gave us such a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

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